specialist - patient experience in chennai

posted
contact
randstad india
position type
permanent
apply now

posted
location
chennai, tamil nadu
function
Pharma, healthcare & lifesciences
position type
permanent
experience
3 To 6
reference number
946307
contact
randstad india

job description

specialist - patient experience in chennai

Reach out to and receive calls from patients; handle their requests appropriately while making them understand they are our #1 priority (because they are!)

� Handle a high volume of outbound follow up calls to patients for consultation

� Oversee assigned surgeons' schedules

� Request insurance authorizations and pre-certifications for patients' appointments

� Build positive rapport with patient base while building value in the PPOA brand.

� Overcome objections and deliver a great front-of-the-house experience for patients.

� Schedule pre-operative and post-operative appointments.

� Enter data information into system.

� Educate clinicians on scheduling protocol and guidelines

Benefits
nil

Client Introduction
leading medical coding company

skills

voice, us, medical

qualification

3 years of experience in voice process