specialist_workplace demand management and solutions in bangalore

randstad india
position type
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bangalore, karnataka
position type
10 To 15
reference number
randstad india

job description

specialist_workplace demand management and solutions in bangalore

?Understand the WP CoE demand from BAU, Projects, Enhancement, Release management perspective, solution it with support from respective Product Owners/SMEs, coordinate as needed with demand originator to successfully close the same in the form of a SOW & capacity/resource plan Build and maintain effective relationships with stakeholders, internal and external service providers through a fact based approach via SOWs, and demand/capacity/chargeback metric measurements Continuously improve connection between DBS and business/functions, working with and through BE&T, Workplace CoE-Operations

Leads as appropriate to drive proactively identification of demand and capacity for Workplace technologies Has a deep and extensive understanding of service level agreements to solution and/or act as a key participant in the development and/or approval of service expectations and offerings.
Assist in the refinement, documentation and activation of a Workplace services catalogue for the technologies in WP CoE remit with service level requirements for IT business services Align with external OEM vendors as well as third party service providers as needed for successful fulfilment of the requirements Prepares by analysing the WP CoE demand and capacity to :
- Bring predictability into the process
- Transparent metrics driven budgeting and forecasting operations and chargebacks
- -Identifying opportunities to improve process in terms of performance and stakeholder experience
-Accountable to optimise overall run cost by identifying opportunities for simplification and automation through right focus on solutions
- Adherence to timely reporting, compliances, delivery diligence
Participate in overall Workplace technology infrastructure/applications portfolio roadmap and program planning in forums like TRB, ARB, DRB, etc within the remit of the role as required by the WP Governance leader to represent the WP CoE perspective ensuring both internal delivery teams as well as service provider are prepared to support the program, and as projects move from development into a run mode.

Interact with both internal and external service suppliers and include other stakeholders throughout as needed in conjunction with SIAM Teams, Vendor Management, etc Prepare and present demand/capacity reports identifying trends and patterns, actions undertaken, ensuring teams are in place keeping in view resource availability, etc.

Actively participate in supplier engagement by reviewing and agreeing on relevant service schedules and underpinning contracts.
Work with Workplace CoE - Regional Operations Leads to ensure real time updates are available to all stakeholders through them for management of demand & capacity planning, etc.
Work with project teams for proactive resourcing, demand and capacity planning of the delivery portfolio and driving within the respective groups various process maturity initiatives to support an agile transformation.

?Insurance, Work From Home

Client Introduction


?Presales, EUC, ITSM


?- 10+ years of experience in End User Computing (EUC) presales & solution role independently managing solutioning of mid-large size deals associated with EUC technology areas like Device Provisioning (Win/Mac) across BYOD/CYOD, Application packaging & Delivery, Microsoft EUC stack, Communications and Messaging, Identity & Access Management, Corporate Mobility, Collaboration tools, Email messaging, Sharepoint, Quip, Box, Onedrive, Chatbots, Okta, Azure AD, Airwatch/Intune, Conferencing room viz Zoom, Desktop apps, Field Services, Server Based Tools - SCCM, SCOM, VDI, etc.
- 5+ years of experience in an ITSM Lead Role, Service Desk Manager, Level 2 & 3 support for IT Enduser Computing.
- Undergraduate degree preferably in Computer Science or similar technical degree
- Excellent communication skills - verbal and written - with the ability to collaborate well in a team and across organizations
- ITIL Certification and practitioners experience in IT Operations & management