sr. manager - bpo operations in visakhapatnam

posted
contact
randstad india
position type
permanent
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posted
location
visakhapatnam, andhra pradesh
function
Information Technology
position type
permanent
experience
10 To 15
reference number
944693
contact
randstad india

job description

sr. manager - bpo operations in visakhapatnam

?Contribute to the design and implementation of Projects/Programs which
impact the contact center.
? Define protocols beyond the existing ones to ensure preventive measures on
the Video Audits and inbound call center
? Own the process transition of new clients and ensure seamless service delivery
based on best of breed benchmarks, BKMs along with multi channel customer
support for the following products
i. VDOintel (24x7x365) ii. Property Management iii. Contact Center Services
iv. Other BPO ops
? Ensure deployments from the identifying right SI & coordinating configuration
to final GO Live of service. Real-time Job issue and escalation management.
? Integrate new property developments and acquisitions assistance to Clients.
? Building and maintaining effective internal and external stakeholder
relationships.
? Lead teams of Video Auditing, Property management, Contact center
operations.

Benefits
?Leading ITeS Client based at Visakhapatnam.

Client Introduction
?Leading ITeS Client based at Visakhapatnam.

skills

?"BPO Operations"
"Contact Centre Operations" "operations Manager"

qualification

?Hands on exposure to NOC/SOC operations
? Ability to research the prospects to engage with them
? Explore latest trends on the video surveillance and auditing
? Ability to architect technology based solutions by mapping customer needs
? Drive team productivity thru metrics and apply lean six sigma principles