sr manager infrastructure in vizag

posted
contact
randstad india
position type
temporary
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posted
location
vizag, andhra pradesh
function
Other
position type
temporary
experience
15
reference number
56264
contact
randstad india

job description

sr manager infrastructure in vizag

The role of a **Senior Manager - IT Infrastructure / Networking** Practiceinvolves the day to day coordination and execution of support operations teamsto include site design, field service support and technical service support.This role will work directly with the USA counterpart to ensure globalcoordination of service delivery. In addition this role will work closely withthe engineering leaders to ensure platform stability, adherence to systemdocumentation and manage the update process to ensure:1. Technical requirements of a company are handled effectively.2. Technical Documentation for training and KT3. Training across each functional area4. Proactive solution approachDuties, tasks, and responsibilities:.*Conduct risk and impact assessments to analyze risks due to solutions and configuration changes.*Oversee the hiring, training, and monitoring of technical operations staff.*Organize training programs to educate technical operations personnel on standard operating procedures.*Build and maintain good working relationships with internal clients in order to maximize patronage.*Oversee the implementation of HR policies and procedures when performing job duties*Produce periodic reports on operations efficiency.*Mentor and motivate a technical team to put in their best effort to improve level of performance.*Ensure compliance with all company policies and procedures when performing job duties*Ticket Management and resolution rule book.*Liaise with other departmental heads to plan and implement action plans for improved technical operations.*Maintain an up-to-date knowledge of technical processes, functions and requirements.**Desired Candidate Profile*** **Education and Training: Bachelors/Master 's degree in engineering, computer science, or in a similar discipline. Experience in the field of Remote technical support operations. Preferred Prestigious Engineering Institutes.***Core technical skills:o Hands on in Networking Fundamentals: High Proficiency.o Linux skills: High Proficiency (Any Linux Certification will be plus).o Amazon Cloud or Azure: Medium Proficiency.o Expert in Network Troubleshooting: Good Proficiency.o Scripting skills (Perl / Python or similar) : Mandatory Good Proficiency.o Past experience in remote devices support: Big Plus.o **Device Health Metrics, Device Management and Investigation.***Time management and Project management skills: Ability to estimate and prepare plans, and ensure timely completion of projects.*Leadership Skills: They are proficient in managing technical human resources to meet the requirements of an organization. Handle communications to senior management and ensure timely project reporting.*8-10 Years' experience in Networking/ IT Infrastructure with strong knowledge of Remote support in US or other countries and troubleshooting experience.* **Team Management - 30%, Operations - 30%, Troubleshooting - 30%, Stakeholder management - 10%****Perks and Benefits***Benefits and compensation include competitive salary, gratuity and retirement plans.*Flexible work hours, with opportunities to work from home.*Comprehensive training and career development programmes.*Extensive Insurance Coverage with Group Health Insurance, Group Accident Insurance and Group Term Life Insurance.

skills

Linux