sr.technical writer in Chennai
chennai, tamil nadu
?A new internal opportunity has arisen to help create and develop a new team with IT for offshoring business from various UK locations to India. In this exciting role you will be responsible for Preparing technical documentation of the various Operating Procedures, Knowledge Base Articles, Service Manuals, Service FAQ(Frequently Asked Questions), Training manuals, etc for IT team.
This role is suitable for a candidate with previous technical Document writing experience, Good technical knowledge to understand the terminologies and mainly service activities and who is looking to grow their career in Technical Dcoumentation area. The role might require working in UK shifts, remote working with UK/European Colleagues and travel if needed. Technical writers/Documentation executives create operating instructions, how-to manuals, assembly instructions, and �frequently asked questions� pages to help technical support staff, within the organisation.
?Good work environment
Excellent learning curve
Good growth opportunity
?"Technical writer" OR "manual user" OR "user manual"
� Technical writers must be able to think about a procedure or product in the way that a person with less understanding and experience would think about it and use photographs, drawings, diagrams, animation and charts to help the reader understand complex technical processes.
� Technical writers must be able to understand and then explain highly technical information. So it is desired to have individuals with technical knowledge and back ground and very good documentation skills
� Uses basic time management techniques to plan, manage and prioritise own work effectively, making most efficient use of the time available.
� Plans, co-ordinates and controls the work and resources of the team.
Performance Review & Development:
� Objectively assess the performance of others in accordance with the process, assessing capabilities and potential.
� Give constructive feedback in order to identify individual�s development needs.
� Maintain consistency and fairness throughout the process.
� Communicate and explain change effectively.
o Personal Traits
Excellent verbal and written communication skills
Should have the desire to learn new skills.
Desire to learn and ability to quickly implement the learnings.
Willingness to work UK hours and availability to travel to the UK at short notice.
Highly motivated and ambitious and drive to improve results and standards.
Good Team player
Willingness to take ownership and responsibility for own tasks and the team.