- Should have hands on experience in Storage Implementation and Troubleshooting.
- Should have minimum L2 level hands on experience in Exchange or O365.
- Having Knowledge or experience in VM is an added advantage.
- Handling escalations from L1 and L2
- Creating process flow for L1 and L2 support
- Implementing best practices as per industry standards
- Modifying process flow as and when requested by Bank
- Performing architecture review and suggesting changes accordingly
- Architecture upgrade/ hardware refresh activity
- Handling escalation and escalating it to vendors and OEM.
- Help bank follow Security best practice.
- Take part in Audit both internal and external.