store trainer.

Store Training:-

1. Order Management
   1. Watch for notifications
   2. Review the orders
   3. Accepting the order
   4. Order Packaging
   5. Delivery Medium & Fulfilment

1. Inventory Management
   1. Add/Delete Product
   2. Edit Product
   3. MRP & SP Changes

1. Payment process
   1. Commission Deductions
   2. TAT for receiving payment
   3. Payment reconciliation

1. Promotions & Offers
   1. Add offers
   2. Remove Offers

1. Delivery Management
   1. Defining delivery radius
   2. Confirm Order Fulfilment TAT
   3. Self-Delivery/Delivery Partner

1. Training videos & Flyers
   1. Share Training videos
   2. Share digital flyers for Hyper Local marketing by Store

Account Management:-

1. Build rapport with merchant
   1. Understanding the merchant
   2. Understating the Store ops

1. Handholding to setup order management
   1. Plan & Help efficient order management
   2. Help timely order fulfilment

1. Ensure training to employees
   1. The merchant Employees & Merchant must be trained to manage ONDC

1. Ensure timely inventory update
   1. Updating changes in Inventory
   2. Addition of new & fast moving products
   3. Removing Expired/unsold SKus

1. Incident management
   1. Assist as a point of contact for the merchant
   2. Liaison between H.O & Merchant for End to End Resolution

Measure & Track:

1. Number of stores visited daily
2. Number of On-boarded Stores Assigned Vs. Number of stores trained (Completed) (T+2)
3. Number of Refresher/Focus training Completed (T+4)
   1. Inventory Management
   2. Q & A
   3. Any other topics as per Merchant
4. Number of Stores active on ONDC in 30 days from On-boarding date
5. Number of stores with >90% fulfilment in 30 days from On-boarding date