support analyst lead in hyderabad

posted
contact
randstad india
position type
permanent
apply now

posted
location
hyderabad, telangana
function
Retail
position type
permanent
experience
8 To 12
reference number
932458
contact
randstad india
apply now

job description

support analyst lead in hyderabad

?Reporting to the Support Manager , Technical Support Analyst will be responsible for providing
Support to the JD business users.
? To provide technical support, including detection, recording, analysis and the resolution of
incidents received via phone, email, intranet and walk-up.
? Respond to support enquiries directly from clients, and help them resolve hardware and / or
software problems.
? To maintain a high degree of customer service for all support queries and adhere to all service
management principles.
? To arrange for external technical support where problems cannot be resolved in house.
? Work closely with the service support teams, development teams and key business stake holders
to ensure that incidents are managed through to resolution.

Benefits
?NA

Client Introduction
?It's a sport- fashion retail company based in bury, which expanded across the UK and has become a major place to go and buy sports-fashion wear.

skills

?Experience : 9+ years
Candidates should be ITIL V3 certified.
Experience on ticketing tools like BMC / Jira / Service now
Experience on network monitoring tools like Rapidfire etc
Rotation shifts : 24/7

qualification

?Experience : 9+ years
Candidates should be ITIL V3 certified.
Experience on ticketing tools like BMC / Jira / Service now
Experience on network monitoring tools like Rapidfire etc
Rotation shifts : 24/7