support manager in gurgaon

randstad india
position type
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job details

gurgaon, haryana
position type
reference number
randstad india
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job description

support manager in gurgaon

?As Support Manager, you will be required to:
� Manage the support team and provide the local guidance and support to the other AM staff.
� Work along with the Development team for successful production implementation of Project.
� Ability to build the team, hiring new talents and groom the talents to contribute to the wider organization objectives
� Investigate and resolve problems including liaising with other systems if needed
� Manage Vendor engagements both managed service as well T&M
� Manage high severity system incidents providing timely escalation/recovery actions and management communication.
� Document all incidents and produce/contribute to the production of regular management reporting.
� Coordinate and manage global/local DR tests
� Actively work on production improvement initiatives
� Actively partner with Global production heads in maintaining their MCP KPIs
� Provide a proactive approach to supporting the production environment.
� Helps with the MIS reporting and other controls related MIs

?Flexible working hours

Client Introduction
?Client is one of the largest investment bank with headquarter in UK.


?Application Support,Production Support


?� 12-15 years� of experience with 5+ years in leading production support team in financial domain with a team size of 10+.
� Knowledge of relational Databases, UNIX, shell scripting, PL/SQL.
� Experience in supporting mission & time critical applications.
� Strong analytical and problem solving skills
� Strong spoken & written Communication skills.
� Knowledge in handling escalations and work on improvisations.
� Strong knowledge of Operation processes like Incident/Change/release/problem mgmt. etc.
� Experience in managing vendor relationships
� Good excel and MS Proj skills, good experience in producing MIS pack for Sr Mgmt.
� Experience of managing technology audits and risks
� Should have a passion for production system management
� Experience of working in Agile Delivery and running sprints

Education- B.E/B.Tech/MCA/M.Tech