support manager in gurgaon

posted
contact
randstad india
position type
permanent
apply now

job details

posted
location
gurgaon, haryana
function
Other
position type
permanent
reference number
929895
contact
randstad india
apply now

job description

support manager in gurgaon

?As Support Manager, you will be required to:
� Manage the support team and provide the local guidance and support to the other AM staff.
� Work along with the Development team for successful production implementation of Project.
� Ability to build the team, hiring new talents and groom the talents to contribute to the wider organization objectives
� Investigate and resolve problems including liaising with other systems if needed
� Manage Vendor engagements both managed service as well T&M
� Manage high severity system incidents providing timely escalation/recovery actions and management communication.
� Document all incidents and produce/contribute to the production of regular management reporting.
� Coordinate and manage global/local DR tests
� Actively work on production improvement initiatives
� Actively partner with Global production heads in maintaining their MCP KPIs
� Provide a proactive approach to supporting the production environment.
� Helps with the MIS reporting and other controls related MIs


Benefits
?Flexible working hours

Client Introduction
?Client is one of the largest investment bank with headquarter in UK.

skills

?Application Support,Production Support

qualification

?� 12-15 years� of experience with 5+ years in leading production support team in financial domain with a team size of 10+.
� Knowledge of relational Databases, UNIX, shell scripting, PL/SQL.
� Experience in supporting mission & time critical applications.
� Strong analytical and problem solving skills
� Strong spoken & written Communication skills.
� Knowledge in handling escalations and work on improvisations.
� Strong knowledge of Operation processes like Incident/Change/release/problem mgmt. etc.
� Experience in managing vendor relationships
� Good excel and MS Proj skills, good experience in producing MIS pack for Sr Mgmt.
� Experience of managing technology audits and risks
� Should have a passion for production system management
� Experience of working in Agile Delivery and running sprints

Education- B.E/B.Tech/MCA/M.Tech