team leader – operations in Mumbai
?1. Operations Plan
Provide input to the Operations plan and objectives and translate these into a year plan and budget for the own team.
Operational plan and department plan optimally provide direction to the activities of the Operations department.
2. Workload Coordination
Coordinate all operational activities and maintain overview on the workload of the team, anticipating on changes and developments in customer programs which will have an effect on workload.
Correct overview on workload of the team and (developments in) customer programs.
3. Contract Management (optional)
Ensure the activation, monitoring and management of (new) contracts and Service Level Agreements developed with Sales, and ensure service to customers and availability of systems and tools (IT, communication) matches the customer agreement.
Contract administration is accurate and up-to-date and customers are served in an effective and efficient manner.
4. Sales Support (optional)
Manage, monitor and optimize the performance of Sales Support policy, activities and team.
Sales support operations contribute to the achievement of country sales targets on P&L, NBV, portfolio, margin and risk costs.
5. Operations Mobility Solutions (optional)
Manage, monitor and optimize the performance of Mobility Solutions Operations policy, activities, processes and team for one or more disciplines (Maintenance and Repair, Claims and Insurance, Damage and Claims, Purchase).
Mobility Solutions Operations contribute to the achievement of country sales targets on P&L, NBV, portfolio, margin and risk costs.
5. Non-Standard Activities and Incidents
Handle and solve operations incidents and customer complaints and liaise with internal departments regarding shortcomings in contracts, documentation, procedures and processes. Handle assigned non-standard Operations activities, such as annual price indexations for vendors and system changes following portfolio takeovers.
Correct handling and implementation of non-standard and incidental Operations processes.
6. Monitoring and Reporting
Co-develop and implement KPIs and metrics on operations, monitor and analyze performance, report on opportunities for improvement or required corrections and ensure periodical and ad hoc reporting for management.
Timely, relevant and accurate management information serves as a basis for decision making and fine tuning on Operations issues.
7. Process Management
Ensure that all (Mobility Solutions) operations procedures and processes are up to date and in line with customer agreements and continuously signal, initiate and implement process and activity improvements on all organizational levels within the operations domain, liaising with relevant in- and external stakeholders.
Effective and efficient operations procedures and processes.
8. Management and Organization
Plan, structure, organise, manage and control the assigned department, processes, staff and business partners, in line with corporate policies and company values.
Assigned department is engaged, enabled, managed efficiently and effectively and optimally supports the Operations process.
?Leading MNC NBFC
?Leading MNC NBFC
?"banking opeartion", "nbfc operation"
?Team Leader �Operations
Experience -7-10 years