team leader techical operations in hyderabad

posted
contact
randstad india
position type
permanent
apply now

posted
location
hyderabad, telangana
function
Information Technology
position type
permanent
experience
6 To 12
reference number
934295
contact
randstad india
apply now

job description

team leader techical operations in hyderabad

?Supervise and assist a team of Support Agents with technical issues.
Provide direction in customer experience, problem solving, and meeting service demands our customers.
Set and manage performance standards, and continuously monitor and improve team performance
Identify and implement service procedures and process for meeting service levels.
Work cross-functionally between departments to identify and champion new initiatives, product enhancements and program changes
Serve as a client escalation point on support issues

Benefits
?Leading European MNC based at Hyderabad

Client Introduction
?Leading European MNC based at Hyderabad

skills

?"Technical Support"
"Service Desk"
"L1 Support"

qualification

?Exp: 6+ Years
On paper should be a TL/Team Leader