Description: • 3 - 4+ years working with technical skills and knowledge, advancing beyond the fundamentals in at least one area specifically in Unified Communication technologies.
• Good understanding of VoIP (SIP, H.323, SCCP, MGCP)
• Knowledge on CCMP, ECE and other Contact Center Options
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• Microsoft Active Directory Ability to analyze, configure and troubleshoot small to medium networks.
• Good knowledge of the following products necessary: CUCM, Telepresence Endpoints, VCS, Expressway, MCU, Conductor,TPS,CMS and TMS.
• Basic knowledge in ICM/CVP/VXML GW/CUIC/FINESSE
• Basic Scripting Knowledge(Python,Perl)
• Basic knowledge of Linux, SQL and/or Oracle Database and Microsoft Active Directory.
• Excellent communication and customer handling skills
• Communicate for action with strong communication skills both written and verbal
• Ability to analyse, configure and troubleshoot small to medium network
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Description: • 3 - 4+ years working with technical skills and knowledge, advancing beyond the fundamentals in at least one area specifically in Unified Communication technologies.
• Good understanding of VoIP (SIP, H.323, SCCP, MGCP)
• Knowledge on CCMP, ECE and other Contact Center Options
• Microsoft Active Directory Ability to analyze, configure and troubleshoot small to medium networks.
• Good knowledge of the following products necessary: CUCM, Telepresence Endpoints, VCS, Expressway, MCU, Conductor,TPS,CMS and TMS.
• Basic knowledge in ICM/CVP/VXML GW/CUIC/FINESSE
• Basic Scripting Knowledge(Python,Perl)
• Basic knowledge of Linux, SQL and/or Oracle Database and Microsoft Active Directory.
• Excellent communication and customer handling skills
• Communicate for action with strong communication skills both written and verbal
• Ability to analyse, configure and troubleshoot small to medium network