Agile Coach – Business Critical Services, Customer Success and Acceleration, CX
Focus on -Release Train Engineer
Business Critical Services (BCS) is a multi-architecture, tiered subscription service that provides key IT roles with trusted expertise, powered by analytics, insights, and automation, to drive higher performance and accelerate transformation, every step of the technology journey.
...
CX is a team of elite technical experts whose #1 focus is to help customers plan, design, deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through exceptional financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
We are seeking an Agile Coach who can help the BCS group within Customer Success & Acceleration group, to accelerate its end-to-end Agile transformation thereby integrating into the wider CX Business Agility journey. You are a strategic thinker and an expert coach who will design Agile Processes & Methodologies, oversee tool design & implementation, and drive behavioural changes across the BCS group in order to embrace an Agile mindset.
Responsibilities
• Developing Agile Strategy, Processes and Methodologies for the entire BCS group
• Working with Senior Leaders to gather buy-in and drive organizational agility
• Guiding implementation of processes and tools
• Mentoring the group all the way down to individual teams to embrace an Agile mindset
• Coaching at all levels of organization on processes and methodologies
• Navigating teams on Agile tools and software
• Upskilling members of existing teams to emerge as Scrum Masters and Product Owners
Who You Are
• Experience in driving large-scale enterprise-wide Agile Transformation
• Experience of coaching multiple business teams on Agile practices
• Comfortable working with Senior Leadership
• Ability to facilitate workshops and other discussions driving change
• Ability to communicate with all levels of the organization
• Comfortable in dealing with ambiguity and ability to adapt to change quickly
• Outstanding written and verbal communication skills, presentation, and negotiation skills
• Bachelor’s degree in Software Engineering or related fields
• 8+ years of experience in managing enterprise-wide Agile transformation
• Scaled Agile Framework (SAFe) Agile Certification is good-to-have
Why Cisco
At Cisco, each person brings their different talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything – people, process, data and things – and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#WeAreCisco.
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Agile Coach – Business Critical Services, Customer Success and Acceleration, CX
Focus on -Release Train Engineer
Business Critical Services (BCS) is a multi-architecture, tiered subscription service that provides key IT roles with trusted expertise, powered by analytics, insights, and automation, to drive higher performance and accelerate transformation, every step of the technology journey.
CX is a team of elite technical experts whose #1 focus is to help customers plan, design, deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through exceptional financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
We are seeking an Agile Coach who can help the BCS group within Customer Success & Acceleration group, to accelerate its end-to-end Agile transformation thereby integrating into the wider CX Business Agility journey. You are a strategic thinker and an expert coach who will design Agile Processes & Methodologies, oversee tool design & implementation, and drive behavioural changes across the BCS group in order to embrace an Agile mindset.
...
Responsibilities
• Developing Agile Strategy, Processes and Methodologies for the entire BCS group
• Working with Senior Leaders to gather buy-in and drive organizational agility
• Guiding implementation of processes and tools
• Mentoring the group all the way down to individual teams to embrace an Agile mindset
• Coaching at all levels of organization on processes and methodologies
• Navigating teams on Agile tools and software
• Upskilling members of existing teams to emerge as Scrum Masters and Product Owners
Who You Are
• Experience in driving large-scale enterprise-wide Agile Transformation
• Experience of coaching multiple business teams on Agile practices
• Comfortable working with Senior Leadership
• Ability to facilitate workshops and other discussions driving change
• Ability to communicate with all levels of the organization
• Comfortable in dealing with ambiguity and ability to adapt to change quickly
• Outstanding written and verbal communication skills, presentation, and negotiation skills
• Bachelor’s degree in Software Engineering or related fields
• 8+ years of experience in managing enterprise-wide Agile transformation
• Scaled Agile Framework (SAFe) Agile Certification is good-to-have
Why Cisco
At Cisco, each person brings their different talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything – people, process, data and things – and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#WeAreCisco.
show more
