technical service contract in bangalore

posted
contact
randstad india
position type
permanent
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posted
location
bangalore, karnataka
function
Other
position type
permanent
experience
1
reference number
59739
contact
randstad india

job description

technical service contract in bangalore

ESSENTIAL JOB FUNCTIONS
• Provide timely responses to the regulatory enquiries.
• Enhance our product information databases by documenting technical information from
customer interactions.
• Provide solutions based on customer needs and research interests.
• Document errors and information the responsible department for changes in company
electronic and printed publications.
• Document all customer interactions and requests for products.
• Contribute to company/department operations and process improvement efforts.
• Recommend and participate in process improvement studies.
• Actively participate on intra- and inter-departmental teams as assigned.
• Miscellaneous duties and tasks as assigned.
• Exemplary attendance and adherence to schedule.
• To maintain the image of Merck as a source of scientific information, to function as a leader
in Life Science and High Technology, and to promote our obsession with service
BASIC QUALIFICATIONS
Education: MSc Chemistry/ Biochemistry/ Biotechnology/ any equivalent degree in Life science (Microbiology
etc)
Experience:
1-2 years in R&D/Lab/Institute Technical services of life science or chemical industry.
Technical Skills / Competencies:
• Solve queries on time with content in your response that allows us to resolve the claims of
our clients. Ability to present solutions in friendly-user language
• Excellent verbal and written communication skills. Understand the basics and needs of good
communication in the process.
• Proactive
• Manage time efficiently
• Analytical & problem-solving ability
• Customer centric orientation
• Knowledge of ISO preferred
Behavioural Competencies:
• Advanced in Interpersonal skills, Problem solving, Planning & execution.
• Proficient in Customer orientation, Business acumen and Leading change.

ADDITIONAL LOCAL NEEDS
Should be flexible to work in European Time Zone
Preferred if any of the European languages are known (French, Spanish or Italian etc.)

skills

regulatory, customer questionnaire, regulatory enquiries.

qualification

B.Arch, B.Ed, B-Pharma, Any