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summary
• Answer phone/Chat/Email to respond to customer inquiries regarding the products & any technical troubleshooting with regard to the product for PC, MAC & Mobile.
• Assist customers with installation / uninstallation products
• Assist customers with product configuration, error messages & / or common issues
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Language Threshold - B2 Berlitz.
Basic Requirements:
• Answer phone/Chat/Email to respond to customer inquiries regarding the products & any technical troubleshooting with regard to the product for PC, MAC & Mobile.
• Assist customers with installation / uninstallation products
• Assist customers with product configuration, error messages & / or common issues
• Project a professional company image through phone & email chat interaction
• Provide customers with product and service information
• Provide assistance with regarding to customer service issues as well like (Renewing / refunding the product etc..,)
• Transfer customer calls to appropriate department if required
• Escalate the call to the next level if required
Language Threshold - B2 Berlitz.
Basic Requirements:
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