technical support executive in noida

posted
contact
randstad india
position type
permanent
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posted
location
noida
function
Information Technology
position type
permanent
experience
1
reference number
61938
contact
randstad india

job description

technical support executive in noida

Job location - Noida
Roles and Responsibilities
 

Job Description

 

  • Handling escalations and solve technical customer queries
  • Follow standard operating procedures when replying to customers
  • Ensure data security and maintain high quality standards
  • Work closely with the teams to suggest changes that accommodate customer needs
  • Build trust and communicate effectively with customers
  • Solving Customer Queries related to SaaS Product.

 

Key Skills 

To best suit this role, you should have the following skill set.

 

  • Experience in customer service
  • Proficiency in written and spoken English
  • Ability to multitask and handle global
  • Passionate about solving a problem and helping customers with timely responses
  • Great team player and able to work efficiently with minimal supervision
  • Ability to efficiently manage live chat support and ticketing system

 

skills

"Technical Support", "technical support executive"

qualification

Any