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technical support specialist.

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    job details
    Technical Support SpecialistExp : 3-7 YearsLocation : Bangalore Skills :  Manages the lifecycle (ticket generation to closure) of all in-scope incidents and service requests in line with service tickets best practice ways of working. Resolves incidents and fulfills service requests with high level of customer service. Prepare and maintain KDs for services in scope. Participate in testing for introduction of new or improved services. L1-L2 Server/Network management L1-L2 Security related responsibilities Mail Administration Required Education / Experience  3 - 6 years of experience in a related position in a corporate environment  Bachelor Degree in IT or business related field or the recognized equivalent in work experience or self-study  Experience with Desktop, LAN and telecommunications devices including mobile devices Preferred Education / Experience  Microsoft, A+  ITIL
    Technical Support SpecialistExp : 3-7 YearsLocation : Bangalore Skills :  Manages the lifecycle (ticket generation to closure) of all in-scope incidents and service requests in line with service tickets best practice ways of working. Resolves incidents and fulfills service requests with high level of customer service. Prepare and maintain KDs for services in scope. Participate in testing for introduction of new or improved services. L1-L2 Server/Network management L1-L2 Security related responsibilities Mail Administration Required Education / Experience  3 - 6 years of experience in a related position in a corporate environment  Bachelor Degree in IT or business related field or the recognized equivalent in work experience or self-study  Experience with Desktop, LAN and telecommunications devices including mobile devices Preferred Education / Experience  Microsoft, A+  ITIL