Position title: Business Manager Term Loan for Microfinance CompanyLocation : KolkataJob Summary: 1. Responsible for achievement of overall business targets- disbursements, AUM,revenue, profits2. Responsible for maintaining portfolio quality within budgeted levels.3. Responsible for ensuring achievement of process adherence and compliance of laiddown policies at business level- Internal and regulatory compliance.4. Responsible for strategic planning of the
Position title: Business Manager Term Loan for Microfinance CompanyLocation : KolkataJob Summary: 1. Responsible for achievement of overall business targets- disbursements, AUM,revenue, profits2. Responsible for maintaining portfolio quality within budgeted levels.3. Responsible for ensuring achievement of process adherence and compliance of laiddown policies at business level- Internal and regulatory compliance.4. Responsible for strategic planning of the
Job Title :Manager - Sr. Manager Client InsightLocation : KolkataQualification : Post Graduate Diploma in Customer Relationship Management (PGDCRM) orMasters in BusinessTotal Experience : 10- 12 yearsExperience: 5 to 7 Years in Customer Care and Financial Services Industry.Skills: Standard knowledge in Excel and Good Communication skills. JOB PROFILE1. Leading the Customer Insight team. Will be custodian of CGRM (CustomerGrievance Redressal Mechanism).2.
Job Title :Manager - Sr. Manager Client InsightLocation : KolkataQualification : Post Graduate Diploma in Customer Relationship Management (PGDCRM) orMasters in BusinessTotal Experience : 10- 12 yearsExperience: 5 to 7 Years in Customer Care and Financial Services Industry.Skills: Standard knowledge in Excel and Good Communication skills. JOB PROFILE1. Leading the Customer Insight team. Will be custodian of CGRM (CustomerGrievance Redressal Mechanism).2.
Ensuring that the right level of competency is available in order to drive best in class service delivery Quality, ensuring that KPIs are tracked and actioned in order to drive service delivery excellence Conduct analysis of key results KPI (ACHT/Abandoned %/ CSAT scores/ASA/Shrinkage%) and businessmetrics on a regular basis to ensure that all deliverables meet or exceed expectations Determines operational strategies by conducting needs assessments, per
Ensuring that the right level of competency is available in order to drive best in class service delivery Quality, ensuring that KPIs are tracked and actioned in order to drive service delivery excellence Conduct analysis of key results KPI (ACHT/Abandoned %/ CSAT scores/ASA/Shrinkage%) and businessmetrics on a regular basis to ensure that all deliverables meet or exceed expectations Determines operational strategies by conducting needs assessments, per
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