Job Purpose: The incumbent will be responsible for acquisition of new client relationships from Relationship Officers; upgrades from mass segment, maintenance and growth of existing client relationships, meeting Revenue targets for Assets, Liabilities and cross-selling. Achieve high levels of service standards and maximize client satisfaction and ensure compliance with UAE Central Bank and anti-money laundering regulations. Job Responsibilities:
- Deliver all the budgeted targets for revenue, profit, asset & deposit growth, customer acquisition and cross sell.
- Achieve Business Banking business goals as specified in the annual objectives.
- Identify opportunities for sales and provide strategic direction to Relationship Officers.
- Farm and grow the accounts which have been opened by Relationship Officers and convert them into a profitable proposition for the bank.
- Ensure maximum penetration of the local market including new to bank customers.
- Focus on present customer base to enhance the asset and revenue books of the segment.
- Providing timely advisory services to customers on various Trade and Treasury products and linking two.
- Ensure minimum TAT’s and ensure service excellence.
- To be conversant with the full range of SME banking.
- Assisting the clients in resolving their issues with regard to trade, assets, insurance and investments.
- Accountable for regular monitoring of client satisfaction and service quality levels.
- To be fully aware of all policies relating to operational risk, sales processes, credit policy, anti-mis-selling, etc and comply with the same.
- To be responsible for ensuring up-to-date compliance, KYC and client profile for each client as well as maintaining a high level of confidentiality at all times.
- To be responsible for assessing customer risk, suitability of products and explaining appropriate products and services to meet client requirements.
- To safeguard the reputation of the Bank by employing best practices and acting in a professional manner at all times.
- To document all meetings and contribute to the reporting processes established in the team.
- To have full awareness of all policies and procedures issued in relation to credit lending, money laundering prevention and KYC.
Job Requirement:Skills/Wor exp:
- 3 - 5 years of banking experience in an RM role.
- Must have Asset and/or Liabilities experience.
- Must have Real Estate, Trade, Manufacturing, Contracting exposure.
- Handles a turnover portfolio of average $70 to $100 million USD.
- Ability to build strong relationships with both the business and clients.
- Strong appetite to expand bank portfolio.
- Must have strong English communication skills, both spoken and written.
- Ability to engage diverse cultural community.
- Team player, Initiative taker.
- Confident, self-starter.
Competencies:
- Knowledge of basic banking operations.
- Adherence to policies and procedures.
- Knowledge of basic banking operations.
- Knowledge of compliance regulations.
Education:Graduate – preferably business/finance/accounting.
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