vp margin ops in hyderabad

randstad india
position type
apply now

hyderabad, telangana
Pharma, healthcare & lifesciences
position type
reference number
randstad india

job description

vp margin ops in hyderabad

Position Title: Vertical Leader (Multispecialty)

Reporting to: Head of Margin Operations

Location:  Mumbai/Hyderabad.


Profile Description

This role will be responsible for running Revenue Cycle delivery for our Primary Care/OB-Gyn and Multi-Specialty Businesses. Key Measurements for the role will be Revenue, Gross Margin, and Customer Satisfaction. Working in a “two in a box” model along with Market leaders and Client Services to ensure thorough, seamless delivery of Revenue Cycle Management Services.


Key Responsibilities


  • Partner with our Market Leaders on achieving the revenue and growth budgets for our Multispecialty Division/Cluster of Accounts assigned.
  • Overall responsibility of meeting/exceeding EBIDTA & Margin Targets of this division
  • Liaison with our Farming Organization to drive same store sales growth strategy effectively.
  • Track & effectively manage all SOW’s within this cluster


Delivery Responsibility

  • Lead and Drive the assigned customer account to effectively manage the Operational efficiencies
  • Clearly articulate Revenue/Cash upside narrative & demonstrate Economic Value adds of the engagement within our customer organization.
  • Create an effective narrative on our revenue cycle performance vis-a-vis historical baselines.
  • Create effective action plans working closely with account delivery leaders during customer revenue cycle performance turn-arounds situations.
  • Operationalize excellence through forecasting of Revenue, Costs and Headcount for signed SOWs and manage contracts including scope creep and contract renewals.
  • Spearhead teams to achieve agreed SLA / Metrics by optimal use of resources, review & execution of identified action plans & team performance reviews
  • Analyze business metrics trends, potential issues & escalations, Client feedback & business strategy / goals and ideate and implement a framework addressing the same.
  • Embrace escalations and identified opportunities from clients / Client Services / or market leader. 
  • Partner Closely with our Technology teams to deploy & implement our suite of products/workflow engines to drive best operational outcomes.
  • Partner with Horizontal Leaders in driving best in class revenue cycle outcomes for our division.
  • Pursue excellence by raising the bar of engagement & delivery
  • Spearhead C-sat by managing VOC for the account through governance and timely detection and prevention of issues while aligning with the client business objectives
  • Partner Solutions, Implementation, and Client Services to understand, contribute, and shape client startup to ensure a successful solution start and migration to steady state.
  • Conceptualize and execute Org level initiatives for operational / process efficiency by assessing gap to goal and reviewing
  • Maintain review & improve delivery efficiency for lines of functions managed
  • Identify and collaborate with the Market leaders on the new business opportunities
  • Educate & drive adherence to Compliance policies & initiatives across the functions managed
  • Enforce & support on PHI & HIPAA compliance across the org under self
  • Update & keep abreast on the regulations, statutory changes & any other such client market mandates /changes impacting business (Client)
  • Travel every quarter to meet all our key Client stakeholders; drive Quarterly Business Reviews


People responsibilities

  • Consistently Demonstrate our Values and lead by example
  • Develop congenial, productive work environment & high employee satisfaction for the Org to be the employer of choice
  • Partner effectively with Our L&D Org to create customized training modules to strengthen/groom the leadership.
  • Effectively Coach & Counsel Account Delivery Leaders to perform their roles effectively.
  • Create effective People Engagement strategies to deliver industry wide lowest attrition numbers.
  • Maintain Work Force Retention & Satisfaction for the account
  • Be able to lead own teams / people effectively & persuade them to strive for & achieve ongoing excellence & improvement across roles
  • Create & take appropriate initiatives to strengthen the teams to achieve higher targets & enhance delivery through Trainings, Coaching or Performance Improvement Plans
  • Identify, coach & build succession plans for individual basis their strengths & interests. Help prepare a roadmap and external interventions (training) required for them. Need to achieve this within the framework of the Company policy
  • Appraise the performance provide feedback, develop action plan, monitor & review this for immediate direct reportees in predefined frequency


Experience & Qualifications

  • 15-18 years related experience in healthcare revenue cycle management operations.
  • Deep domain knowledge on all aspects of revenue cycle management.
  • Proven expertise in managing large scale Centralized Billing Offices.
  • Track record of managing C-Suite of a large Ambulatory/Independent Physician Organizations/Academic Medical Groups. 
  • Experience of leading measuring target achievements/ P&L / EBITDA / Customer Satisfaction Leadership
  • Driven sustained margin growth on year on year basis Strong client interaction & Account management skills
  • Managed all aspects of Delivery including recruiting, training, career mapping, quality & operational finance
  • Commitment, Strategic Thinking, Effective People Management, open for suggestion, deliberate the decisions



  • Impact & Influence
  • Customer Focus
  • Team Leadership
  • Achievement/ Goal Orientation
  • Operation/ Execution Rigor
  • Business Acumen
  • Solution Orientation
  • Learnability & Adaptability


Client Servicing, us healthcare operation