wfm lead in hyderabad / secunderabad

posted
contact
randstad india
position type
permanent
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posted
location
hyderabad / secunderabad
function
Information Technology
position type
permanent
experience
10 To 17
reference number
943376
contact
randstad india

job description

wfm lead in hyderabad / secunderabad

?The lead WFMs main responsibilities would be to handle team
See that all reports are released on time with RFT
Train and Coach on Reports and dashboards should be able to predict the possible outcome if the current process continues in As Is and Result if the recommendations are implemented
Normalize data and create SMART What If scenario
Highlight Risks or any abnormality in trends and list out the effects of risk and recommend mitigation along with identification on what is working well and what caused it
Forecasting - creating different models & providing Scheduling & Staffing using Statistical Tools, Excel, Minitab, etc.
Create Ad-hoc reports that give insight and helps to identify Quick Hits, Short term, and Long term plan. The reports should be able to capture the Root Cause and suggest feasibility grid
Create flow charts, DFD, VSM, etc. to support process (SOPS). Includes developing support requirements
Responsible for Supporting Team Member Training. Serves as the department's expert to leadership and represents the team at cross-functional meetings and discussions.
Help team attains 95% on Right First Time, Closure on Timeline, and Process Improvement.
Internal Process Audits
Confers with the Department Manager daily to clarify priorities, processes, and assignments, and to discuss any issues with RFT, Timeline, PI.
Document all requirement, including the nature of the inquiry, and the resolution recommended.
Perform special projects and duties as assigned.
Work independently or as part of a team and follow through on daily tasks and guide the team
Personal traits - Solution Driven, Pro-active professional communication, meeting deadline, focused to reach the desired outcome, self-driven to first researches for solutions when faced with the problem

Benefits
?Leading MNC client based ta HYderabad

Client Introduction
?Leading MNC client based ta HYderabad

skills

?WFM
RTA

qualification

?The lead WFMs main responsibilities would be to handle team
See that all reports are released on time with RFT
Train and Coach on Reports and dashboards should be able to predict the possible outcome if the current process continues in As Is and Result if the recommendations are implemented
Normalize data and create SMART What If scenario
Highlight Risks or any abnormality in trends and list out the effects of risk and recommend mitigation along with identification on what is working well and what caused it
Forecasting - creating different models & providing Scheduling & Staffing using Statistical Tools, Excel, Minitab, etc.
Create Ad-hoc reports that give insight and helps to identify Quick Hits, Short term, and Long term plan. The reports should be able to capture the Root Cause and suggest feasibility grid
Create flow charts, DFD, VSM, etc. to support process (SOPS). Includes developing support requirements
Responsible for Supporting Team Member Training. Serves as the department's expert to leadership and represents the team at cross-functional meetings and discussions.
Help team attains 95% on Right First Time, Closure on Timeline, and Process Improvement.
Internal Process Audits
Confers with the Department Manager daily to clarify priorities, processes, and assignments, and to discuss any issues with RFT, Timeline, PI.
Document all requirement, including the nature of the inquiry, and the resolution recommended.
Perform special projects and duties as assigned.
Work independently or as part of a team and follow through on daily tasks and guide the team
Personal traits - Solution Driven, Pro-active professional communication, meeting deadline, focused to reach the desired outcome, self-driven to first researches for solutions when faced with the problem