cst - head operations in chandigarh

posted
contact
randstad india
position type
contract
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posted
location
chandigarh
function
Other
position type
contract
reference number
300000057283495
contact
randstad india

job description

cst - head operations in chandigarh

Roles and Responsibility: • Co-own business strategy and drive growth ensuring the targets for the business are met enabled by effective and efficient operating performance of the client services function • Manage key stakeholder relationships internal and external by exerting collaboration with influence • As a strategic partner, co-drive the execution of projects aiming at improving gross margins and mission critical objectives of the business • Actively drive client and EW engagement across regions ensuring business retention and growth • Collaborate with shared services for the on-time implementation of system developments and enhancements • Has external focus; ability to engage in meaningful discussions with clients relating to day to day aspects of operations. Be able to commit to "Promise of Action" and fulfillment. • Technology Savvy - be able to roll out IT tools, apps such as eOnboarding, ESS, CSS etc with the goal of driving productivity by promoting "self-service" as much as possible • EW engagement and care - Institute systems and processes that will drive high level of EW satisfaction - with speed, responsiveness and empathy being critical elements • Take active interest in talent development, coaching and mentoringKPI: • Support Business with Ops and Data to help meet GP and EBITA Targets • Improving Productivity of CST Teams • Improving internal CST Operations - Invoicing, Payroll, Onboarding, FnFsQualifications: Post GraduateExperience: 15+yrs