Introduction
Join our team as a Field Engineer and play a vital role in ensuring the smooth operation of our coffee machines across various locations. This is an off-rolls position offering an excellent opportunity to develop your technical skills and customer service experience.
Field Engineer
Place of work: Chennai
We offer: Competitive compensation and the chance to work with cutting-edge technology in a dynamic environment.
Working hours: Full-time
Responsibility
What will you be responsible for:
You will be responsible for providing comprehensive field service and maintenance for our coffee machines, ensuring high customer satisfaction and optimal machine performance.
Specifically the activities will be:
1. Performing preventive maintenance according to the scheduled plan.
2. Responding to and resolving breakdown calls within minimum turnaround time.
3. Conducting machine demos, installations, and disconnections.
4. Calibrating product quality and quantity settings.
5. Verifying the physical assets of installed machines.
6. Performing machine sanitization and deep cleaning (quarterly).
7. Training machine users to prevent issues caused by mishandling and inadequate cleaning.
8. Providing on-site training to new engineers.
9. Updating product readings in a mobile app and tracking cleaning counters.
10. Maintaining inventory levels of cleaning tablets, solutions, and coffee beans.
11. Collecting customer feedback and conducting quarterly customer satisfaction surveys.
Experience
What requirements are we looking for?
More than one year of experience in field customer service, troubleshooting coffee vending machines, home appliances, or kitchen equipment.
Requirements/Skills
What requirements are we looking for?
ITI or Diploma in Electrical/Electronics/Mechanical Engineering. Basic English proficiency for using and updating reports in a mobile app.
Level of study
What requirements are we looking for?
ITI or Diploma in Electrical/Electronics/Mechanical Engineering