head o&m

1. Strategic & Annual Business Planning

1. 1. Define and execute the long-term strategy and vision for the O&M vertical in alignment with the company’s overall goals.
   2. Drive business growth through market analysis, client engagement, and expansion into new geographies or service segments
   3. Prepare and implement annual business plans, setting operational and financial targets for the maintenance and service teams including budget control, resource planning and allocation.
   4. Own the Profit & Loss (P&L) responsibility for the Operations & Maintenance vertical, ensuring financial targets are achieved.

1. Tendering, Proposal & Estimation, and Contracting

1. 1. Lead the preparation and submission of tenders, proposals, and cost estimations for new and existing projects.
   2. Coordinate with cross-functional teams to gather technical and commercial inputs for accurate and competitive proposals.
   3. Negotiate, finalize, and manage contracts with Oil Marketing Companies, principals, and service providers, ensuring compliance with agreed terms and service levels.
   4. Monitor contract performance and ensure all deliverables and obligations are met.

1. Operations & Maintenance Management

1. 1. Ensure the optimal performance of all O&M contracts ensuring timely and quality performance.
   2. Ensure deployment and management of manpower, equipment, and other resources across multiple contracts/projects.
   3. Drive the adoption of best practices and new technologies to improve operational efficiency, safety, service reliability and quality.
   4. Develop, enforce and digitization of standard operating procedures (SOPs) and best practices across sites.

1. Service Level & Compliance

1. 1. Maintain and monitor SLAs with Oil Marketing Companies, ensuring all contractual obligations are met or exceeded.
   2. Ensure full compliance with HSE (Health, Safety, and Environment) regulatory standards at all operational sites.
   3. Identify operational risks and implement mitigation strategies.

1. Team Leadership, relationship with Client/Principals/Partner & Stakeholder Management

1. 1. Build, lead, and mentor a high-performing field service team, fostering a culture of safety, integrity, ownership, performance, and continuous improvement.
   2. Manage and maintain strong relationships with the key Customers, Principals, Partners, and other OMC stakeholders to ensure seamless operations and service delivery.
   3. Represent the company in stakeholder meetings, negotiations, and industry forums to advance business interests and foster long-term partnerships.

1. Performance Monitoring & Reporting

1. 1. Establish Goals/ KPIs for installation, maintenance, service activities and financial targets; monitor and review performance and implement corrective actions as needed.
   2. Provide regular reports on operational status, SLA compliance, and business plan progress to senior management.

1. Qualifications and Requirements:

1. Bachelor’s degree in Engineering along with MBA is preferred.
2. Minimum 20 years of relevant experience in operations and maintenance within the fuel retail, oil & gas, or related field service industry with at least 5 years in a senior leadership role within O&M.
3. Proven experience managing large-scale operations across multiple sites.
4. Experience with and relevant certifications in SAP/ERP systems, Health, Safety, Security & Environment (HSSE), and Project Management will be considered an added advantage.
5. This role involves frequent travel to state offices, customer offices, principal locations and sites.  

1. Skills and Competencies Required

1. Deep technical understanding of oil & gas eco-system (upstream/midstream/downstream/ Distribution/City Gas).
2. Strong Business Planning, Commercial Acumen and Contract Management Skills.
3. Strategic Leadership, Effective Communication and Interpersonal Skills
4. Strong analytical and problem-solving skills.
5. Organizational and Project Management Skills
6. Proficiency in modern digital tools and asset management systems.

experience