ESSENTIAL FUNCTIONS AND BASIC DUTIES Assists customers by providing support and troubleshooting of all product, services and solutionsResearch, respond and resolving various customer inquiries received via telephone, e-mail, voice-mail and ticketing system in a timely mannerLearn basic knowledge of company products, their technical requirements and modes/methods of operation – as per the product matrix.Communicate with end user at their level of expertise
ESSENTIAL FUNCTIONS AND BASIC DUTIES Assists customers by providing support and troubleshooting of all product, services and solutionsResearch, respond and resolving various customer inquiries received via telephone, e-mail, voice-mail and ticketing system in a timely mannerLearn basic knowledge of company products, their technical requirements and modes/methods of operation – as per the product matrix.Communicate with end user at their level of expertise
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