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Application services

randstad's end-user services.

Is your organization struggling to address end user support requirements while staying on top of critical business and IT performance goals? Randstad Technologies can help – we offer comprehensive support – from service desk to desktop support, IT service management (ITSM), consulting, process improvements and service assessments.

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how we deliver end-user services

We can help you realize value and reduce costs through process upgradation and management, world class hires and even comprehensive planning and implementation of specialized projects.

Managed resource program

ownership: randstad
duration: < 1 year
project services
"From help desk to onsite desktop support, ITSM toolset management to program strategy and architecture, our solutions deliver results, fast."
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ownership: randstad
duration: > 1 year
outsourcing
"Hand off IT responsibilities to our ITIL- and SCP-certified professionals so you can focus on business growth."
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ownership: randstad
duration: < 1 year
staff augmentation
"Fill key talent gaps with desktop support technicians, help desk analysts, systems administrators and more."
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ownership: randstad
duration: > 1 year
direct hire placement
"Leverage our deep domain expertise in end-user services to enhance your performance year over year."
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staffing and direct hire

Good talent is increasingly hard to come by and the competition for experienced technology skills is fierce in the age of Industry 4.0. Our staffing and direct-hire solutions help you find the skillsets and talent you need, on-demand, allowing you to focus on your core business goals. Click here to learn more about our diverse range of technology staffing capabilities.

  • service desk

    Customer perceptions of IT often originate with your service desk — so if you're ready to transform a "good enough" service desk into a great one, we’ve got the talent solutions to help you get started today.

    popular positions we source:

    • business operations analysts
    • desktop support technicians
    • help desk analysts
    • ITSM delivery directors
  • desktop support

    We have deep domain expertise in providing desktop support services — it's what makes us a valued business partner to leading companies today. Ready to see how our experience can deliver value?

    popular positions we source:

    • desktop support analysts
    • desktop support engineers
    • desktop support managers
    • end-user support technicians
  • ITSM consulting and process improvement

    Strategically deploying ITSM tools and processes can lead to great benefits for organizations today — but you'll need qualified talent who understand the latest ITSM toolsets to see the most value.

    popular positions we source:

    • IT asset management analysts
    • ITSM business operations analysts
    • ITSM delivery directors
    • systems administrators
  • service assessments

    Introducing industry best practices can dramatically improve customer satisfaction and productivity while reducing costs. But finding the people you need to do that isn't easy — and that's where we can help.

    popular positions we source:

    • implementation managers
    • IT compliance analysts
    • IT operations managers
    • process improvement analysts

projects and outsourcing

We can completely manage your key projects from start to finish, right from streamlining the hiring and onboarding process to ensuring regular talent management and continuity of operations, powering your organization’s growth.

  • service desk
  • desktop support
  • ITSM consulting and process improvement
  • service assessments

managed resource program

We can completely manage your key projects from start to finish, right from streamlining the hiring and onboarding process to ensuring regular talent management and continuity of operations, powering your organization’s growth.

experience you can trust

  • 97 percent client satisfaction rate

  • winner of HDI team excellence award

  • 4.5 million interactions

  • 1.8 million users supported annually

  • We have helped clients save millions over the years

contact us

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