randstad application services

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randstad's end-user services.

Is your organization struggling to address end user support requirements while staying on top of critical business and IT performance goals? Randstad Technologies can help – we offer comprehensive support – from service desk to desktop support, IT service management (ITSM), consulting, process improvements and service assessments.

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how we deliver end-user services

We can help you realize value and reduce costs through process upgradation and management, world class hires and even comprehensive planning and implementation of specialized projects.

Managed resource program

ownership: randstad
duration: < 1 year

project services

"From help desk to onsite desktop support, ITSM toolset management to program strategy and architecture, our solutions deliver results, fast."

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ownership: randstad
duration: > 1 year

outsourcing

"Hand off IT responsibilities to our ITIL- and SCP-certified professionals so you can focus on business growth."

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ownership: randstad
duration: < 1 year

staff augmentation

"Fill key talent gaps with desktop support technicians, help desk analysts, systems administrators and more."

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ownership: randstad
duration: > 1 year

direct hire placement

"Leverage our deep domain expertise in end-user services to enhance your performance year over year."

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staffing and direct hire

Good talent is increasingly hard to come by and the competition for experienced technology skills is fierce in the age of Industry 4.0. Our staffing and direct-hire solutions help you find the skillsets and talent you need, on-demand, allowing you to focus on your core business goals. Click here to learn more about our diverse range of technology staffing capabilities.

service desk
Customer perceptions of IT often originate with your service desk — so if you're ready to transform a "good enough" service desk into a great one, we’ve got the talent solutions to help you get started today.

popular positions we source:
- business operations analysts
- desktop support technicians
- help desk analysts
- ITSM delivery directors
desktop support
We have deep domain expertise in providing desktop support services — it's what makes us a valued business partner to leading companies today. Ready to see how our experience can deliver value?

popular positions we source:
- desktop support analysts
- desktop support engineers
- desktop support managers
- end-user support technicians
ITSM consulting and process improvement
Strategically deploying ITSM tools and processes can lead to great benefits for organizations today — but you'll need qualified talent who understand the latest ITSM toolsets to see the most value.

popular positions we source:
- IT asset management analysts
- ITSM business operations analysts
- ITSM delivery directors
- systems administrators
service assessments
Introducing industry best practices can dramatically improve customer satisfaction and productivity while reducing costs. But finding the people you need to do that isn't easy — and that's where we can help.

popular positions we source:
- implementation managers
- IT compliance analysts
- IT operations managers
- process improvement analysts

projects and outsourcing

We can completely manage your key projects from start to finish, right from streamlining the hiring and onboarding process to ensuring regular talent management and continuity of operations, powering your organization’s growth.

service desk
- Tier 1 and 2 technical and operational support at our facilities and client locations
- 24x7x365 expert support via state-of-the-art support centers
- full suite of contact and incident management reporting tool sets
- solutions driven by first-call resolution, customer satisfaction, continual service improvement and innovation
- robust inbound and outbound call center services, including call logging and routing, informational support and data collection/query projects
desktop support
- onsite, dispatched remote technical support for desktops, laptops and mobile devices
- comprehensive service delivery, including provisioning, asset management, delivery and user support for all desktop, laptop and mobile devices
- desktop software support, including distribution and new-hire orientation
- hardware repair, including in-warranty and out-of-warranty break/fix support for desktops and laptops
- diverse install-move-add-change (IMAC) services, from project and service-level based support to onsite or remote deployments, configuration services, asset staging and kitting retirement
- ongoing hardware refresh and recovery deployment
ITSM consulting and process improvement
- ITSM tool and module implementation
- ITSM strategy and architecture development
- complete service catalog and service integration consulting
service assessments
- consulting engagements to assess current end-user support models and strategies
- gap analysis and roadmap development
- ITSM toolset assessments and selection expertise
- transition assistance

managed resource program

experience you can trust

97 percent client satisfaction rate
winner of HDI team excellence award
4.5 million interactions
1.8 million users supported annually
We have helped clients save millions over the years

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