telesales executive job description

The specific duties of a telesales executive include: generating leads: your primary responsibility is to generate sales leads by reaching out to potential clients and identifying their needs. This involves conducting research, making cold calls and delivering persuasive sales pitches. meeting sales targets: telesales executives are expected to meet or exceed predetermined sales targets. You consistently work towards achieving your goals, as your performance often directly impacts your earnings and career growth. building customer relationships: in addition to making sales, you also maintain relationships with existing clients. This includes addressing any issues, providing product or service information, and identifying opportunities for upselling or cross-selling. maintaining records: accurate record-keeping is crucial for tracking sales leads, customer interactions and overall performance. You ensure that all relevant information is entered into the company's CRM system or other relevant databases.

The work environment for a telesales executive is typically fast-paced and target-driven. You usually work in an office setting, sitting at a desk with a computer and telephone headset. You spend most of your day making calls, negotiating deals and managing customer relationships. While the work can be challenging and sometimes stressful, it can also be rewarding, especially when you succeed in meeting your targets and helping customers find the right products or services. The atmosphere is often energetic and collaborative, with team members supporting each other and celebrating successes together.

who are your colleagues?

As a telesales executive, you work closely with a group of sales professionals. Your immediate colleagues are usually other telesales executives, forming a sales team focused on achieving common targets. You also collaborate with team leaders or sales managers , who provide guidance, set targets and monitor your performance. They play an essential role in your professional development and career growth. In addition to your sales team, you may interact with professionals from other departments, such as marketing , customer service and product development . These colleagues provide valuable insights, resources and support to help you better understand your company's offerings and effectively communicate their benefits to potential customers. You may have the opportunity to attend industry events, conferences or training sessions, where you can network with professionals from other organisations and learn about the latest trends and best practices in the sales field.

Telesales executives typically work full-time, adhering to a standard workweek of 40 to 48 hours. However, your specific schedule may vary depending on the organisation and industry you work in. For example, if you're in a B2C role, you might need to work evenings or weekends to accommodate customers' availability. It's also common for telesales executives to work on a shift basis, particularly in companies that operate round-the-clock or cater to international markets. Some organisations may offer flexible working hours or remote work opportunities, allowing you to balance your personal and professional life more effectively.

The job outlook for telesales executives in India remains positive, with steady demand for skilled professionals in various industries. As companies continue to invest in their sales efforts, opportunities for telesales executives are expected to grow. The rise of e-commerce and the increasing adoption of digital technology also contribute to this rising demand. As you gain experience and develop your skills, there are ample opportunities for career progression. You may advance to roles such as team leader, sales manager, head of sales or even regional sales director, depending on your performance and aspirations. Additionally, the skills and experience you acquire as a telesales executive can be transferable to other areas, such as marketing, customer service or account management, providing you with a range of career options.

advantages of finding a telesales executive job through randstad

Finding your telesales executive job through Randstad provides important advantages such as: a wide variety of training and development opportunities an experienced contact person to provide help if needed a range of opportunities in your area get paid on a monthly basis temporary and permanent contracts Want a permanent contract? A temporary job as a telesales executive is often a stepping stone to an attractive permanent job. Every year, thousands of people earn a permanent contract with great employers thanks to a temporary job found through Randstad. What's more, many companies recruit their permanent employees through Randstad too!

what is the salary of a telesales executive in India?

The average salary of a telesales executive in India is approximately ₹196,527 per year, with the overall range being roughly ₹100,000 on either side of that average.

can telesales executives work from home?

Some companies offer telesales executives remote working opportunities, depending on their policies and infrastructure.

is telesales executive a good job?

The skills and experience gained as a telesales executive can be transferable to other roles, such as marketing or account management, making it a good profession for career progression.

is telesales executive a hard job?

Telesales can be a hard job if you are easily disheartened by rejection, though it can be very rewarding otherwise.

what skills does a telesales executive need?

To succeed in telesales, you need to be confident, persuasive, and a good communicator.

how do I apply for a telesales executive vacancy?

Applying for a telesales executive job is easy: create a Randstad profile and search our job offers for vacancies in your area . Then simply send us your CV and cover letter. Need help with your application? Check out all our job search tips here!

Working as a Telesales Executive

what is a telesales executive?

A telesales executive is a professional responsible for selling products or services over the phone. You engage with potential customers, identify their needs, and persuade them to make a purchase. Working as a telesales executive, you play a vital role in driving your company's revenue and growth. This profession is a good fit if you enjoy interacting with people, have strong communication skills and thrive in target-driven environments.

Your primary task is to generate sales leads, which involves reaching out to a list of prospective clients, delivering persuasive sales pitches and negotiating deals. Additionally, you may also be responsible for maintaining relationships with existing customers and upselling products or services.

A telesales executive job can provide you with a solid foundation in sales and customer service, and it can serve as a stepping stone for other roles in the sales or marketing fields. If this career path sounds appealing to you, continue reading to learn more about the telesales executive profession, such as what you can expect to earn and what skills will help you thrive.

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average telesales executive salary

According to Payscale, the average salary of a telesales executive is ₹196,527. These averages vary depending on various factors, such as experience, location and company size. However, in general, you can expect to earn an entry-level salary of ₹117,000 per year. With more experience and a proven track record of success, your earnings can increase. Some professional telesales executives make over ₹271,000 per year, plus performance-based incentives and bonuses.

factors that affect telesales executive’s pay

Experience is a key determining factor, as seasoned professionals with a successful track record are typically more valuable to employers. As you gain experience and improve your skills, you can expect to see a corresponding increase in your pay.

The size and reputation of the company you work for also play a role in your earning potential. Larger, well-established organisations may offer higher pay packages and better benefits compared to smaller companies. Similarly, the location of your employer can impact your earnings. Telesales executives working in metropolitan areas generally earn more than those in smaller cities or rural areas. There are many reasons for this, but the cost of living and a higher demand for telesales executives is a big part of it.

Finally, the industry in which you work can also impact your pay. Some sectors, such as technology or finance, may offer higher salaries than others, reflecting the competitive nature of these markets.

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types of telesales executive

The most common types of telesales executives include:

inbound telesales executive: in this role, you handle incoming calls from customers interested in your company's products or services. Your primary responsibility is to provide information and convert these inquiries into sales. Strong listening and problem-solving skills are essential for success in this position.
outbound telesales executive: as an outbound telesales executive, your main task is to proactively reach out to potential customers, pitch your company's offerings and persuade them to make a purchase. As well as the ability to work under pressure and meet targets, this role demands excellent communication and persuasion skills.
b2b telesales executive: in a business-to-business (B2B) setting, you focus on selling products or services to other businesses rather than individual consumers. B2B telesales executives need to have a deep understanding of their company's offerings and the unique needs of their corporate clients. Strong negotiation and relationship-building skills are crucial in this role.
b2c telesales executive: as a business-to-consumer (B2C) telesales executive, your primary responsibility is to sell products or services directly to individual customers. This role requires excellent customer service skills, empathy and the ability to handle objections and close sales effectively.

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