As a 2nd Line IT Support Engineer, you will be responsible for providing technical support
to end users, troubleshooting issues, and maintaining IT infrastructure. Your primary focus
will be on the Microsoft stack, including Microsoft 365, Azure, Windows Server, and related
services. You will act as an escalation point for Level 1 support and work closely with the
...
wider IT team to ensure the smooth operation of IT systems within a fast-paced business.
Key Responsibilities
Key focus on helpdesk service tickets, ensuring timely manner and first time
resolutions are focus.
Provide second-line technical support for desktops, laptops, mobile devices, and
applications, AI tools and SAAS based systems.
Troubleshoot and resolve Microsoft 365 (Exchange, SharePoint, Teams, OneDrive)
and Azure-related issues.
Support and maintain Windows Server environments, including Active Directory,
Group Policy, and security configurations.
Assist with network troubleshooting, including VPN, firewalls, and general
connectivity issues.
Monitor system performance, identifying and resolving issues proactively.
Manage and support endpoint security solutions and compliance policies.
Assist in the deployment and administration of cloud-based services.
Document and update technical procedures, solutions, and IT policies.
Provide support for Microsoft Teams and SharePoint collaboration tools.
Work closely with Level 3 support and third-party vendors for complex escalations.
Train and mentor staff as needed.
Participate in IT projects, including cloud migrations, security enhancements, and
software rollouts.
Desirable
Microsoft certifications (e.g., MS-900, AZ-900, MD-102, MS-102, or equivalent
experience).
Experience in the maritime, logistics, or data intelligence industries.
Familiarity with IT security principles and compliance standards (ISO 27001, Cyber
Essentials, etc.).
Knowledge of cloud backup solutions and disaster recovery best practices.
experience
8show more As a 2nd Line IT Support Engineer, you will be responsible for providing technical support
to end users, troubleshooting issues, and maintaining IT infrastructure. Your primary focus
will be on the Microsoft stack, including Microsoft 365, Azure, Windows Server, and related
services. You will act as an escalation point for Level 1 support and work closely with the
wider IT team to ensure the smooth operation of IT systems within a fast-paced business.
Key Responsibilities
Key focus on helpdesk service tickets, ensuring timely manner and first time
resolutions are focus.
Provide second-line technical support for desktops, laptops, mobile devices, and
applications, AI tools and SAAS based systems.
Troubleshoot and resolve Microsoft 365 (Exchange, SharePoint, Teams, OneDrive)
and Azure-related issues.
Support and maintain Windows Server environments, including Active Directory,
Group Policy, and security configurations.
Assist with network troubleshooting, including VPN, firewalls, and general
connectivity issues.
Monitor system performance, identifying and resolving issues proactively.
...
Manage and support endpoint security solutions and compliance policies.
Assist in the deployment and administration of cloud-based services.
Document and update technical procedures, solutions, and IT policies.
Provide support for Microsoft Teams and SharePoint collaboration tools.
Work closely with Level 3 support and third-party vendors for complex escalations.
Train and mentor staff as needed.
Participate in IT projects, including cloud migrations, security enhancements, and
software rollouts.
Desirable
Microsoft certifications (e.g., MS-900, AZ-900, MD-102, MS-102, or equivalent
experience).
Experience in the maritime, logistics, or data intelligence industries.
Familiarity with IT security principles and compliance standards (ISO 27001, Cyber
Essentials, etc.).
Knowledge of cloud backup solutions and disaster recovery best practices.
experience
8show more
