Position AVP – Retail Broking (Call N Trade) Job Description / Responsibilities ➢ Responsible to handle the Call & Trade (C&T) team and NRI desk➢ Responsible for revenue generation through C&T terminal and NRI Desks➢ Responsible for Activation of new dormant clients and retention of existing clients➢ Responsible of all compliances related to dealing with clients➢ Call recording management➢ Build a quality control and audit mechanism to ensure high quality customer satisfaction➢ Make executable plans to improve the productivity of C&T & NRI teams.➢ Responsible for Hiring, Incentive planning, training, attrition management for C&T team➢ Ensure that there is regulatory compliance trading related activities➢ Actively involved in the interpretation and end to end implementation of circulars and regulations issued by the stock exchanges and SEBI related to Trading.➢ Enhance supervision of team working and reporting on daily basis➢ Manage MIS for entire Call & Trade Division➢ Prefer dissemination of Technical Research within Team ➢ Regular Training & each team member for updation of markets. Job specific skills ➢ Knowledge on Regulatory requirements, CRM & MIS➢ Be well attuned towards digitization; should come with a technology mindset and think innovatively how to use tech for efficient customer service & trading activities in Retail Broking.➢ Should Have successfully led &managed a team of call & trade equity dealer for revenue achievement targets➢ Strong understanding of Online and digital broking industry practices➢ Strong understanding of Stock Exchanges & SEBI Regulations related to retail broking
experience
10 ... Position AVP – Retail Broking (Call N Trade) Job Description / Responsibilities ➢ Responsible to handle the Call & Trade (C&T) team and NRI desk➢ Responsible for revenue generation through C&T terminal and NRI Desks➢ Responsible for Activation of new dormant clients and retention of existing clients➢ Responsible of all compliances related to dealing with clients➢ Call recording management➢ Build a quality control and audit mechanism to ensure high quality customer satisfaction➢ Make executable plans to improve the productivity of C&T & NRI teams.➢ Responsible for Hiring, Incentive planning, training, attrition management for C&T team➢ Ensure that there is regulatory compliance trading related activities➢ Actively involved in the interpretation and end to end implementation of circulars and regulations issued by the stock exchanges and SEBI related to Trading.➢ Enhance supervision of team working and reporting on daily basis➢ Manage MIS for entire Call & Trade Division➢ Prefer dissemination of Technical Research within Team ➢ Regular Training & each team member for updation of markets. Job specific skills ➢ Knowledge on Regulatory requirements, CRM & MIS➢ Be well attuned towards digitization; should come with a technology mindset and think innovatively how to use tech for efficient customer service & trading activities in Retail Broking.➢ Should Have successfully led &managed a team of call & trade equity dealer for revenue achievement targets➢ Strong understanding of Online and digital broking industry practices➢ Strong understanding of Stock Exchanges & SEBI Regulations related to retail broking
experience
10 
