3-10 years of exposure/experience in global client support along with customer focused approach.
• Excellent verbal and written communication skills and experience in handling customer/Client via
email/Ticketing System/Telephone call.
• Understands Service Level agreement and work accordingly to ensure Service Levels are met and exceeded
...
at all times
• Good knowledge of any structured query language. Must be able to relate business logic and traverse
through Database to analyses data as part of day-to-day troubleshooting.
• Excellent analytical and troubleshooting abilities within the defined deadlines
• Quick learner, must be open to learn new technology required to support business
• Must be open to work in a 24X7 environment on rotational basis
• Must be a team player and have a proven track record to deliver through exceptions
experience
3show more 3-10 years of exposure/experience in global client support along with customer focused approach.
• Excellent verbal and written communication skills and experience in handling customer/Client via
email/Ticketing System/Telephone call.
• Understands Service Level agreement and work accordingly to ensure Service Levels are met and exceeded
at all times
• Good knowledge of any structured query language. Must be able to relate business logic and traverse
through Database to analyses data as part of day-to-day troubleshooting.
• Excellent analytical and troubleshooting abilities within the defined deadlines
• Quick learner, must be open to learn new technology required to support business
• Must be open to work in a 24X7 environment on rotational basis
• Must be a team player and have a proven track record to deliver through exceptions
experience
3
