Responsible for monitoring and maintaining assigned accounts- Customer calls, and any correspondence , customer reconciliations in order to follow-up collection in a fast paced goal oriented
· Define in conjunction with I2C Manager and Revenue Controller collection target according to the process ...
· Monitor and record customer account details for non-payments, delayed payments and other irregularities (disputes)
· Identify overdue portfolio to avoid possible contingencies in the recovery of resources based on the policy of procedures established in Nielsen
· Escalate with Revenue Controller and CS to determine actions in conjunction with the commercial area to recover past-due portfolio resources based on internal Nielsen process
· Request and support re-invoicing according with client's specifications, follow-up with revenue associate and provide any clarification
· Providing customer service regarding collection issues, process and review account adjustments, resolve client disputes and short payments
· Accountable for reducing delinquency for assigned accounts
· Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
· Dispatch invoices to the client, could be by mail, mailing or portal sites
· Must communicate & follow up effectively with Client Service / Revenue Controllers regarding commercial disputes resolutions and additional actions to accelerate the collection process
· Establish and maintain effective and cooperative working relationships with Revenue Associates to accelerate actions financial disputes resolution
· Support Cash Applications team on invoicing reconciliation, payments identifications
experience
1show more Responsible for monitoring and maintaining assigned accounts- Customer calls, and any correspondence , customer reconciliations in order to follow-up collection in a fast paced goal oriented
· Define in conjunction with I2C Manager and Revenue Controller collection target according to the process
· Monitor and record customer account details for non-payments, delayed payments and other irregularities (disputes)
· Identify overdue portfolio to avoid possible contingencies in the recovery of resources based on the policy of procedures established in Nielsen
· Escalate with Revenue Controller and CS to determine actions in conjunction with the commercial area to recover past-due portfolio resources based on internal Nielsen process
· Request and support re-invoicing according with client's specifications, follow-up with revenue associate and provide any clarification
· Providing customer service regarding collection issues, process and review account adjustments, resolve client disputes and short payments
· Accountable for reducing delinquency for assigned accounts
· Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
...
· Dispatch invoices to the client, could be by mail, mailing or portal sites
· Must communicate & follow up effectively with Client Service / Revenue Controllers regarding commercial disputes resolutions and additional actions to accelerate the collection process
· Establish and maintain effective and cooperative working relationships with Revenue Associates to accelerate actions financial disputes resolution
· Support Cash Applications team on invoicing reconciliation, payments identifications
experience
1show more
