desktop support engineer

keeping all relevant personnel in the communication loop.
 Configuration/ reconfiguration of client machines to ensure optimum performance and
service availability to all users.
 Call logging & follow-up action with the principal Vendors (HP, Dell, Lenovo and others) for
warranty related incidents keeping helpdesk informed.
 To complete projects undertaken in stipulated time.
Ø Supporting users by providing a timely and clear indication of the nature of the problem, the estimated
time of completion and possible work-around.
Ø Escalating unresolved problems as per the Escalation processes, through the Service Desk, keeping all
relevant personnel in the communication loop.
Ø Configuring of print server and resolving all printing problems of users.
Ø Arranging/ downloading from Internet and loading of drivers of peripherals, as & when need arises.
Ø Configuration/ reconfiguration of client machines to ensure optimum performance and service
availability to all users.
Ø Client configuration of MS Outlook/ other email clients.
Ø Installing, reloading, reconfiguring of any desktop/ office automation software, E-mail clients, browsers,
applications, clients of any application etc., as and when required.
Ø Re-establishing the network connectivity and application availability after any hardware/ software failure.
Ø In case of hard disk failure, the engineer should retrieve the data & transfer to the replaced disk.
Ø Ensuring latest version of antivirus software is loaded on all Pcs / Laptops & is active at all times.
Ø PC audit for all location.
Ø Aware of Installation & troubleshooting of critical applications & their usage guidelines.
Ø Call logging & follow-up action with the principal Vendors (HP, Dell, Lenovo and others) for warranty
related incidents keeping helpdesk informed.
Ø Operating Systems (OS) installation / re-installation, upgrades and patches for desktops when necessary.
Ø Configuration of Print devices (network and local) on desktops.
Ø To complete projects undertaken in stipulated time.

experience

3