- Experience - 3 plus years of experience in managing customer complaints, Escalations with any international BPO, KPO or call center.
- Candidates should have excellent communication skills. AML, KYC knowledge will be good to have.
- working as an SME at an escalation desk will be preferred.
Qualifications
- University graduate
- Fluent in English (spoken and written)
- Minimum 3-5 years related banking,
- Actively engage in the identification of potential process shortcomings or required enhancements