- Cleaning and Maintenance:Inspecting rooms and public areas for cleanliness, identifying areas for improvement, and ensuring compliance with cleanliness protocols.
- Inventory Management:Managing inventory of cleaning supplies and equipment, ordering supplies as needed, and ensuring adequate stock levels.
- Guest Relations:Addressing guest complaints and requests related to housekeeping services, ensuring guest satisfaction.
- Compliance and Safety:Monitoring and ensuring compliance with occupational health and safety standards, implementing and enforcing company policies, and reporting maintenance issues.
- Performance Management:Evaluating staff performance, providing feedback, and addressing performance issues.
- Coordination:Collaborating with other departments like front desk and maintenance to coordinate room readiness, guest requests, and maintenance repairs.
- Administrative Tasks:Maintaining records and documentation, including cleaning schedules, inventory lists, and staff attendance.
- Staff Supervision and Training:Assigning tasks to housekeeping staff, scheduling shifts, providing orientation and training, and ensuring staff adherence to standards.