Job Title: 2nd Line IT Support Engineer
Reporting To: Global Director of IT
Team: Enterprise IT ...
Location: India Lloyd’s List Intelligence has proven success across the globe with offices in APAC (Singapore, China, Hong Kong and Japan), EMEA (UK, UAE) and USA. We now look to further expand our global footprint and add a location that gives us the capability to build teams of highly talented colleagues and deliver growth in our Technology, Data and Product functions.Role Profile
Our IT team supports a global workforce, ensuring seamless operation of business-critical applications and services. We are seeking a proactive and skilled 2nd Line IT Support Engineer to enhance our IT support capabilities and provide high-quality technical assistance to our staff.As a 2nd Line IT Support Engineer, you will be responsible for providing technical support to end users, troubleshooting issues, and maintaining IT infrastructure. Your primary focus will be on the Microsoft stack, including Microsoft 365, Azure, Windows Server, and related services. You will act as an escalation point for Level 1 support and work closely with the wider IT team to ensure the smooth operation of IT systems within a fast-paced business.This role is permanent and offers balanced working in our Chennai office. Key Responsibilities
• Key focus on helpdesk service tickets, ensuring timely manner and first time resolutions are focus.
• Provide second-line technical support for desktops, laptops, mobile devices, and applications, AI tools and SAAS based systems.
• Troubleshoot and resolve Microsoft 365 (Exchange, SharePoint, Teams, OneDrive) and Azure-related issues.
• Support and maintain Windows Server environments, including Active Directory, Group Policy, and security configurations.
• Assist with network troubleshooting, including VPN, firewalls, and general connectivity issues.
• Monitor system performance, identifying and resolving issues proactively.
• Manage and support endpoint security solutions and compliance policies.
• Assist in the deployment and administration of cloud-based services.
• Document and update technical procedures, solutions, and IT policies.
• Provide support for Microsoft Teams and SharePoint collaboration tools.
• Work closely with Level 3 support and third-party vendors for complex escalations.
• Train and mentor staff as needed.
• Participate in IT projects, including cloud migrations, security enhancements, and software rollouts.What we are looking for:
Essential
• At least 5 years’ experience in a 2nd Line IT support role within a corporate environment.
• Strong expertise in the Microsoft stack, including Windows 10/11, Windows Server (/2019/2022), Microsoft 365, and Azure.
• Experience supporting Active Directory, Group Policy, DNS, and DHCP.
• Familiarity with Intune, Autopilot, and endpoint management solutions.
• Basic knowledge of PowerShell scripting for automation.
• Understanding of networking fundamentals (TCP/IP, DNS, VPN, firewalls).
• Experience with IT service management tools and ticketing systems.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in written and spoken English
Desirable
• Microsoft certifications (e.g., MS-900, AZ-900, MD-102, MS-102, or equivalent experience).
• Experience in the maritime, logistics, or data intelligence industries.
• Familiarity with IT security principles and compliance standards (ISO 27001, Cyber Essentials, etc.).
• Knowledge of cloud backup solutions and disaster recovery best practices.We know that sometimes the 'perfect candidate' doesn't exist, and people can be put off from applying for a job if they don't fit all the requirements. If you're excited about working for us and have most, but not all, of the skills or experience we're looking for, please go ahead and apply. You could be just what we need!
We believe strongly in the value of diversity and in creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state, or local law.
Please let us know of any adjustments we need to make for you to show us your best self.
About us
We are the industry experts delivering actionable maritime insight, data, technology, and analytics trusted by 60,000 professionals across the globe to drive commercial advantage, evaluate risk, and support the efficient and lawful movement of seaborne trade.
Our data is collected only from the most reputable partners and accurate sources, many of which are exclusive to us and our customers.
Our advanced analytics, artificial intelligence, and industry expertise transform our unparalleled data into powerful insight delivered through data and analytics platforms and services, news and commentary, and publications that help professionals in maritime operations, risk, and compliance stay well informed.
Leading seaborne trade through change with data transparency, innovative technology, and human ingenuity.
Our Vales and Behaviours
For LLI, these aren’t just the wallpaper. These are the behavioural expectations led and role modelled by our CEO Michael Dell, and they are also the design principles of an change or initiative we put in place.
Build trust & Transparency
Transparency and trust needs to be at the heart, with commitment to honest communication about
individual progress, as well as company news, regular townhall meetings, clear messaging about the
company's direction, and transparency in addressing internal challenges such as gender and race
inequality and recognition/reward.
Embrace collective brilliance
Collaboration and teamwork are the foundation of our collective success. Our data highlights the importance of
working together cross-company and communicating with agility to solve problems. There is a strong emphasis
on friendly, authentic relationships and courageous collaboration.
Work with respect
Respect for one another's well-being, fairness in recognition of effort, inclusivity in approach, and
celebration of cultural differences is critical. There is emphasis placed on social awareness and
positive impact.
Take responsibility
The importance of being accountable to each other cannot be underestimated, recognizing each
other's work, and maintaining a challenge culture to ensure credibility, dependability, and
trustworthiness. There is focus on stepping up to take on more if it helps the collective organization.
Simplify the complex
There is a focus in our data on delivering excellence, recognizing and learning from failures, and
a commitment to delivering work that puts customers first and provides market-leading
expertise.
Move fast & be bold
The data sources emphasize the need to embrace change in an agile way, with a positive approach to
challenges and transformation. It includes a desire to evolve and remain industry leaders, embracing
challenges and promoting a culture of curiosity and continuous learning.
experience
6show more Job Title: 2nd Line IT Support Engineer
Reporting To: Global Director of IT
Team: Enterprise IT
Location: India Lloyd’s List Intelligence has proven success across the globe with offices in APAC (Singapore, China, Hong Kong and Japan), EMEA (UK, UAE) and USA. We now look to further expand our global footprint and add a location that gives us the capability to build teams of highly talented colleagues and deliver growth in our Technology, Data and Product functions.Role Profile
Our IT team supports a global workforce, ensuring seamless operation of business-critical applications and services. We are seeking a proactive and skilled 2nd Line IT Support Engineer to enhance our IT support capabilities and provide high-quality technical assistance to our staff.As a 2nd Line IT Support Engineer, you will be responsible for providing technical support to end users, troubleshooting issues, and maintaining IT infrastructure. Your primary focus will be on the Microsoft stack, including Microsoft 365, Azure, Windows Server, and related services. You will act as an escalation point for Level 1 support and work closely with the wider IT team to ensure the smooth operation of IT systems within a fast-paced business.This role is permanent and offers balanced working in our Chennai office. Key Responsibilities
...
• Key focus on helpdesk service tickets, ensuring timely manner and first time resolutions are focus.
• Provide second-line technical support for desktops, laptops, mobile devices, and applications, AI tools and SAAS based systems.
• Troubleshoot and resolve Microsoft 365 (Exchange, SharePoint, Teams, OneDrive) and Azure-related issues.
• Support and maintain Windows Server environments, including Active Directory, Group Policy, and security configurations.
• Assist with network troubleshooting, including VPN, firewalls, and general connectivity issues.
• Monitor system performance, identifying and resolving issues proactively.
• Manage and support endpoint security solutions and compliance policies.
• Assist in the deployment and administration of cloud-based services.
• Document and update technical procedures, solutions, and IT policies.
• Provide support for Microsoft Teams and SharePoint collaboration tools.
• Work closely with Level 3 support and third-party vendors for complex escalations.
• Train and mentor staff as needed.
• Participate in IT projects, including cloud migrations, security enhancements, and software rollouts.What we are looking for:
Essential
• At least 5 years’ experience in a 2nd Line IT support role within a corporate environment.
• Strong expertise in the Microsoft stack, including Windows 10/11, Windows Server (/2019/2022), Microsoft 365, and Azure.
• Experience supporting Active Directory, Group Policy, DNS, and DHCP.
• Familiarity with Intune, Autopilot, and endpoint management solutions.
• Basic knowledge of PowerShell scripting for automation.
• Understanding of networking fundamentals (TCP/IP, DNS, VPN, firewalls).
• Experience with IT service management tools and ticketing systems.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in written and spoken English
Desirable
• Microsoft certifications (e.g., MS-900, AZ-900, MD-102, MS-102, or equivalent experience).
• Experience in the maritime, logistics, or data intelligence industries.
• Familiarity with IT security principles and compliance standards (ISO 27001, Cyber Essentials, etc.).
• Knowledge of cloud backup solutions and disaster recovery best practices.We know that sometimes the 'perfect candidate' doesn't exist, and people can be put off from applying for a job if they don't fit all the requirements. If you're excited about working for us and have most, but not all, of the skills or experience we're looking for, please go ahead and apply. You could be just what we need!
We believe strongly in the value of diversity and in creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state, or local law.
Please let us know of any adjustments we need to make for you to show us your best self.
About us
We are the industry experts delivering actionable maritime insight, data, technology, and analytics trusted by 60,000 professionals across the globe to drive commercial advantage, evaluate risk, and support the efficient and lawful movement of seaborne trade.
Our data is collected only from the most reputable partners and accurate sources, many of which are exclusive to us and our customers.
Our advanced analytics, artificial intelligence, and industry expertise transform our unparalleled data into powerful insight delivered through data and analytics platforms and services, news and commentary, and publications that help professionals in maritime operations, risk, and compliance stay well informed.
Leading seaborne trade through change with data transparency, innovative technology, and human ingenuity.
Our Vales and Behaviours
For LLI, these aren’t just the wallpaper. These are the behavioural expectations led and role modelled by our CEO Michael Dell, and they are also the design principles of an change or initiative we put in place.
Build trust & Transparency
Transparency and trust needs to be at the heart, with commitment to honest communication about
individual progress, as well as company news, regular townhall meetings, clear messaging about the
company's direction, and transparency in addressing internal challenges such as gender and race
inequality and recognition/reward.
Embrace collective brilliance
Collaboration and teamwork are the foundation of our collective success. Our data highlights the importance of
working together cross-company and communicating with agility to solve problems. There is a strong emphasis
on friendly, authentic relationships and courageous collaboration.
Work with respect
Respect for one another's well-being, fairness in recognition of effort, inclusivity in approach, and
celebration of cultural differences is critical. There is emphasis placed on social awareness and
positive impact.
Take responsibility
The importance of being accountable to each other cannot be underestimated, recognizing each
other's work, and maintaining a challenge culture to ensure credibility, dependability, and
trustworthiness. There is focus on stepping up to take on more if it helps the collective organization.
Simplify the complex
There is a focus in our data on delivering excellence, recognizing and learning from failures, and
a commitment to delivering work that puts customers first and provides market-leading
expertise.
Move fast & be bold
The data sources emphasize the need to embrace change in an agile way, with a positive approach to
challenges and transformation. It includes a desire to evolve and remain industry leaders, embracing
challenges and promoting a culture of curiosity and continuous learning.
experience
6show more
