Junior Product engineer Effectively troubleshoot product technical issues (sometimes in conjunction withProduct dev/Testing teams). Handle customer calls directly and possess effective communication skill (Written &Verbal) Ability to quickly narrow down to root-causes when handling client tickets. Providing timely and accurate status reporting to both internal & external stakeholders Be relentless in follow-up with different stakeholders to ensure supp
Junior Product engineer Effectively troubleshoot product technical issues (sometimes in conjunction withProduct dev/Testing teams). Handle customer calls directly and possess effective communication skill (Written &Verbal) Ability to quickly narrow down to root-causes when handling client tickets. Providing timely and accurate status reporting to both internal & external stakeholders Be relentless in follow-up with different stakeholders to ensure supp
Technical requirements Bachelor’s degree in Business, Engineering, or any other related field. 16 + years of experience in the relevant field with last 5+ years in managing different teams. Knowledge of IT service desk tools and best practices, ITIL certification and proven troubleshooting skills. Should have experience with mobile applications monitoring and analytics tools such as Crashlytics,Firebase, and new relic, to help identify and troubleshoot
Technical requirements Bachelor’s degree in Business, Engineering, or any other related field. 16 + years of experience in the relevant field with last 5+ years in managing different teams. Knowledge of IT service desk tools and best practices, ITIL certification and proven troubleshooting skills. Should have experience with mobile applications monitoring and analytics tools such as Crashlytics,Firebase, and new relic, to help identify and troubleshoot
1.2 Sr. Product Support Analyst / Team Lead(Additional points apart from sec 1.1) Review and analyze customer feedback on critical business applications. Develop, organize, monitor, maintain, mine and analyze multiple sources of productsupport data used to paint a clear picture of product support requirements and trends. Identify, analyze, and interpret trends or patterns in data set(s), and communicate tosenior management. Generate routine and ad hoc
1.2 Sr. Product Support Analyst / Team Lead(Additional points apart from sec 1.1) Review and analyze customer feedback on critical business applications. Develop, organize, monitor, maintain, mine and analyze multiple sources of productsupport data used to paint a clear picture of product support requirements and trends. Identify, analyze, and interpret trends or patterns in data set(s), and communicate tosenior management. Generate routine and ad hoc
POSITION SUMMARY:Identify and develop product opportunities, generate regular business and secure key relationships.RESPONSIBILITIES: Development of new product opportunities within the defined State/Region/Area and segments- Cold Calling/Generating leads in Key and Target Accounts in defined segments- Liasioning and Relationship development - EPC, System Integrators, :Partners handling Largeprojects Generating Leads from Mid-Market, Corporates, Named Ac
POSITION SUMMARY:Identify and develop product opportunities, generate regular business and secure key relationships.RESPONSIBILITIES: Development of new product opportunities within the defined State/Region/Area and segments- Cold Calling/Generating leads in Key and Target Accounts in defined segments- Liasioning and Relationship development - EPC, System Integrators, :Partners handling Largeprojects Generating Leads from Mid-Market, Corporates, Named Ac
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