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    6 jobs found for Asset management in Kolkata, West Bengal

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      • kolkata, west bengal
      • permanent
      Job Description: Job Title –Manager - InfrastructureEducation- B.E\B.Tech\M.Tech\MCA\M.ScExperience- 15+ YearsReporting To –AVP/VP Role :Lead and manage the development, procurement and proactive maintenance of IT Infrastructure services.Build plans to protect the infrastructure investment using a modern, forward looking asset management framework.Provide input to enterprise and solution architectures and align infrastructure standards, tools and methodologies to theseDeploy resources for optimal coverage of services, with expertise balanced across the full range of systems to mitigate "single points of failure" situations.Develop, implement and regularly test business continuity, emergency, incident response and recovery plans.Provide reliable expert technical advice, analysis and recommendations and build relationships across key customer/stakeholder groups.Maintain strong partnerships with vendors and suppliers; oversee and contribute to product evaluations, service selections and tender assessment in accordance with Procurement procedures. Essential Skills 15+ years' IT infrastructure experience in a complex organization. 5+ years' experience leading IT infrastructure services.Experience in building asset management and ongoing maintenance plans.Extensive knowledge of at least two of the following: data centre operations, database administration, network engineering, client/server computing, hosted systems and hardware platforms.Experience in documenting and explaining cloud computing (hybrid, public, community, and private) infrastructure solution architecturesProven ability applying technology solutions to business problems.A deep understanding of the interdependent relationship between IT infrastructure, information security and the applications/services they enable.
      Job Description: Job Title –Manager - InfrastructureEducation- B.E\B.Tech\M.Tech\MCA\M.ScExperience- 15+ YearsReporting To –AVP/VP Role :Lead and manage the development, procurement and proactive maintenance of IT Infrastructure services.Build plans to protect the infrastructure investment using a modern, forward looking asset management framework.Provide input to enterprise and solution architectures and align infrastructure standards, tools and methodologies to theseDeploy resources for optimal coverage of services, with expertise balanced across the full range of systems to mitigate "single points of failure" situations.Develop, implement and regularly test business continuity, emergency, incident response and recovery plans.Provide reliable expert technical advice, analysis and recommendations and build relationships across key customer/stakeholder groups.Maintain strong partnerships with vendors and suppliers; oversee and contribute to product evaluations, service selections and tender assessment in accordance with Procurement procedures. Essential Skills 15+ years' IT infrastructure experience in a complex organization. 5+ years' experience leading IT infrastructure services.Experience in building asset management and ongoing maintenance plans.Extensive knowledge of at least two of the following: data centre operations, database administration, network engineering, client/server computing, hosted systems and hardware platforms.Experience in documenting and explaining cloud computing (hybrid, public, community, and private) infrastructure solution architecturesProven ability applying technology solutions to business problems.A deep understanding of the interdependent relationship between IT infrastructure, information security and the applications/services they enable.
      • kolkata, west bengal
      • permanent
      Position: - Head – Government Agency Business OperationsDesignation: AVP/DVPLocation: - Kolkata Job PurposeSetting up of Operations functioning pertaining to Government agency business independently for the bank.Job Duties & responsibilitiesPreferably have extensive experience in handling Government agency business operations in a centralised function or at Head Office of a scheduled commercial bank.Vendor Management and controlKnowledge of operational controls and ensure Compliance to all regulations pertaining to Govt. Agency business.Experience in handling CBDT business and coordination with RBI Nagpur and Zonal Accounts Offices of CBDT. 
      Position: - Head – Government Agency Business OperationsDesignation: AVP/DVPLocation: - Kolkata Job PurposeSetting up of Operations functioning pertaining to Government agency business independently for the bank.Job Duties & responsibilitiesPreferably have extensive experience in handling Government agency business operations in a centralised function or at Head Office of a scheduled commercial bank.Vendor Management and controlKnowledge of operational controls and ensure Compliance to all regulations pertaining to Govt. Agency business.Experience in handling CBDT business and coordination with RBI Nagpur and Zonal Accounts Offices of CBDT. 
      • kolkata, west bengal
      • permanent
      Roles & Responsibilities- Phonebanking – Outbound Process ManagerEnsuring that the right level of competency is available in order to drive best in class service deliveryQuality, ensuring that KPIs are tracked and actioned in order to drive service delivery excellenceConduct analysis of key results KPI (ACHT/Abandoned %/ CSAT scores/ASA/Shrinkage%) and business metrics on a regular basis to ensure that all deliverables meet or exceed expectationsDetermines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses;Defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.Maintain and improve operations by monitoring operational performance; identifying and resolving problems; preparing and completing action plans; root cause analysisOwn and drive regular updates to ensure knowledge level of team is continuously updatedResponsible for managing the overall quality monitoring/auditing, preparing and providing adequate feedback to ensure process complianceDevelopment of operational strategies, conducting of periodic assessments and review of capacity planning to ensure availability of resources and IT system to support business plansRegular feedback to quality, ops and training teams enhance the overall customer experienceIdentify root causes and share analysis through reports presentationsIdentify improvement opportunities, develop and drive appropriate action plans for enhancement quality, service indicators and utilization of the resourcesResponsible for retention and shrinkage control.Skill setDeep domain expertise in Voice/ outbound contact centre and operations.Hands on experience of managing SLAs and KPIsExcellent inter-personal and people management skills, with an ability to lead the team from the front; should have handled large teams (100+ Agents)Good Analytical Skills; Expertise in analysing data, creating models using excel and other toolsExcellent Communications skills, both verbal and Non-Verbal.Eye for detail - Ability to identify potential failure modesAnalytical and problem-solving ability Desired Skill Sets / Preferred AttributesGood knowledge of Cross sell/ Recovery / LAP / Credit Card Sales/ Lead generations/ Opportunity conversions.Experience of handling large team of 100+ members.Experience of working in tools of CRM.Work Experience10 + years’ experience in working in Outbound process of Contact CentresExperience in working in Banking domain preferableExperience in process improvement preferable in digital platforms Technical SkillsUnderstanding of Industry Quality Tools/service metricsAdvance knowledge of MS office and presentation skills
      Roles & Responsibilities- Phonebanking – Outbound Process ManagerEnsuring that the right level of competency is available in order to drive best in class service deliveryQuality, ensuring that KPIs are tracked and actioned in order to drive service delivery excellenceConduct analysis of key results KPI (ACHT/Abandoned %/ CSAT scores/ASA/Shrinkage%) and business metrics on a regular basis to ensure that all deliverables meet or exceed expectationsDetermines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses;Defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.Maintain and improve operations by monitoring operational performance; identifying and resolving problems; preparing and completing action plans; root cause analysisOwn and drive regular updates to ensure knowledge level of team is continuously updatedResponsible for managing the overall quality monitoring/auditing, preparing and providing adequate feedback to ensure process complianceDevelopment of operational strategies, conducting of periodic assessments and review of capacity planning to ensure availability of resources and IT system to support business plansRegular feedback to quality, ops and training teams enhance the overall customer experienceIdentify root causes and share analysis through reports presentationsIdentify improvement opportunities, develop and drive appropriate action plans for enhancement quality, service indicators and utilization of the resourcesResponsible for retention and shrinkage control.Skill setDeep domain expertise in Voice/ outbound contact centre and operations.Hands on experience of managing SLAs and KPIsExcellent inter-personal and people management skills, with an ability to lead the team from the front; should have handled large teams (100+ Agents)Good Analytical Skills; Expertise in analysing data, creating models using excel and other toolsExcellent Communications skills, both verbal and Non-Verbal.Eye for detail - Ability to identify potential failure modesAnalytical and problem-solving ability Desired Skill Sets / Preferred AttributesGood knowledge of Cross sell/ Recovery / LAP / Credit Card Sales/ Lead generations/ Opportunity conversions.Experience of handling large team of 100+ members.Experience of working in tools of CRM.Work Experience10 + years’ experience in working in Outbound process of Contact CentresExperience in working in Banking domain preferableExperience in process improvement preferable in digital platforms Technical SkillsUnderstanding of Industry Quality Tools/service metricsAdvance knowledge of MS office and presentation skills
      • kolkata, west bengal
      • permanent
      Job decription-  a. Scrutiny and process the submitted documents like LC, BG, Export, Import, Remittances, Collection and Bill discounting, payments etc.b. Handling CBS and SFMS/SWIFT system for trade finance transactionsc. Adherence of defined TAT for Trade productsd. Ensure Trade transactions complied with all regulatory requirements under the current RBI guidelines in additions to bank’s internal process and policies.e. Assisting business, customer and branches in handling and managing trade transactionf. Manage transaction follow-up and record updates accordinglyg. Regular interaction with stakeholders for implementing new guidelines/procedures and improving operational efficiency.h. Handling back office related activities, internal and external audit along with RBI inspection.
      Job decription-  a. Scrutiny and process the submitted documents like LC, BG, Export, Import, Remittances, Collection and Bill discounting, payments etc.b. Handling CBS and SFMS/SWIFT system for trade finance transactionsc. Adherence of defined TAT for Trade productsd. Ensure Trade transactions complied with all regulatory requirements under the current RBI guidelines in additions to bank’s internal process and policies.e. Assisting business, customer and branches in handling and managing trade transactionf. Manage transaction follow-up and record updates accordinglyg. Regular interaction with stakeholders for implementing new guidelines/procedures and improving operational efficiency.h. Handling back office related activities, internal and external audit along with RBI inspection.
      • kolkata, west bengal
      • permanent
      o and complete On-the-job induction and training at the center.2. Conduct refresher training /upskill training for existing /new products. to the executives in the hub on current and revised processes.3. Ensure full compliance of operations standards.4. Identify and close gaps in performance demonstrated by executives through coaching.5. Share feedback from the executive with the relevant designated POCs, and ensure closure on the feedback loop where possible be the voice of the executive.6. Maintain data of executives about their on the job training, assessments and field performance observation.7. Ensure focussed refreshers for the non-performing executives.8. Motivate the executive to enhance the performance.9. Control attrition of the executive. Identify reasons for attrition. Conduct Exit Interviews and update In-Charge and HR.10. Share best practices for delivering delightful experience to the internal and external customers. 11. Maintain MIS (Records) of training and individual’s performance.12. Communicate changes in operational standards, processes and policies to executives from time to time.13. Improve team capabilities through coaching and mentoring.14. Support Centre In-Charge on employee engagement initiatives.15. Coordinate with HR and resolve employee queries about employee benefits and compliances.16. Creating awareness of Zero Tolerance Policy (ZTP) and Code of Conduct (COC).17. Create/customize training content and modify the existing training content on regular basis, provide inputs for development/enhancement of modules to the Managers/Team Leaders.Profile: Any Graduate in Any Specialization, Good working knowledge of MS Office tools. Excellent communication, written and presentation skills. Candidate should be well versed with all the training Methodologies,Techniques & Skill certificationCustomer service experience will be an added advantage
      o and complete On-the-job induction and training at the center.2. Conduct refresher training /upskill training for existing /new products. to the executives in the hub on current and revised processes.3. Ensure full compliance of operations standards.4. Identify and close gaps in performance demonstrated by executives through coaching.5. Share feedback from the executive with the relevant designated POCs, and ensure closure on the feedback loop where possible be the voice of the executive.6. Maintain data of executives about their on the job training, assessments and field performance observation.7. Ensure focussed refreshers for the non-performing executives.8. Motivate the executive to enhance the performance.9. Control attrition of the executive. Identify reasons for attrition. Conduct Exit Interviews and update In-Charge and HR.10. Share best practices for delivering delightful experience to the internal and external customers. 11. Maintain MIS (Records) of training and individual’s performance.12. Communicate changes in operational standards, processes and policies to executives from time to time.13. Improve team capabilities through coaching and mentoring.14. Support Centre In-Charge on employee engagement initiatives.15. Coordinate with HR and resolve employee queries about employee benefits and compliances.16. Creating awareness of Zero Tolerance Policy (ZTP) and Code of Conduct (COC).17. Create/customize training content and modify the existing training content on regular basis, provide inputs for development/enhancement of modules to the Managers/Team Leaders.Profile: Any Graduate in Any Specialization, Good working knowledge of MS Office tools. Excellent communication, written and presentation skills. Candidate should be well versed with all the training Methodologies,Techniques & Skill certificationCustomer service experience will be an added advantage
      • kolkata, west bengal
      • permanent
      JOB Description Roles & Responsibilities- Phonebanking – Quality AnalystQuality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall Banks customer’s experience Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Performs monitors of customer care email responses. Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for call center staff.Provides feedback to call center team leaders and managers.Prepares and analyzes internal and external quality reports for management staff review.Perform other duties as assigned.KNOWLEDGE, SKILL SET & QUALIFICATIONS REQUIRED• 3-6 years Call Center Experience• Salary - As per current salary- 20-25 % hike on that.• Bachelor Degree• Excellent verbal, written and interpersonal communication skills;• Outstanding customer service skills and dedication to providing exceptional customer care;• Must be self-motivator and self-starter;• Focus on quality and customer service;• Exceptional listening and analytical skills;• Solid time management skills;• Must be able to effectively deal with people at all levels inside and outside of the Company;• Creative ability & writing proficiency;• Ability to multitask and successfully operate in a fast paced, team environment;• Must adapt well to change and successfully set and adjust priorities as needed;• Must be proficient with Microsoft Office 
      JOB Description Roles & Responsibilities- Phonebanking – Quality AnalystQuality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall Banks customer’s experience Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Performs monitors of customer care email responses. Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for call center staff.Provides feedback to call center team leaders and managers.Prepares and analyzes internal and external quality reports for management staff review.Perform other duties as assigned.KNOWLEDGE, SKILL SET & QUALIFICATIONS REQUIRED• 3-6 years Call Center Experience• Salary - As per current salary- 20-25 % hike on that.• Bachelor Degree• Excellent verbal, written and interpersonal communication skills;• Outstanding customer service skills and dedication to providing exceptional customer care;• Must be self-motivator and self-starter;• Focus on quality and customer service;• Exceptional listening and analytical skills;• Solid time management skills;• Must be able to effectively deal with people at all levels inside and outside of the Company;• Creative ability & writing proficiency;• Ability to multitask and successfully operate in a fast paced, team environment;• Must adapt well to change and successfully set and adjust priorities as needed;• Must be proficient with Microsoft Office 

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