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    8 jobs found for Customer service in Bangalore City

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      • bangalore city
      • permanent
      • 12
      • Initiate required action for issue resolution and communicate to the appropriate personnel including outbound calls for quicker resolution• Contributes to knowledge management system in the form of updating or creating policies and proceduresQualifications• Excellent customer service attitude and the ability to interact with customers in a professional manner with deductive reasoning skills• Strong verbal and written communication skills as well as excellent listening skills• Flexible and adaptable to the ever-changing environment.• Able to resolve customer inquiries with minimal guidance• Work effectively in a team environment and collaborate cross-functionally• Ability to analyze information and evaluate results to resolve problems• Excellent organizational skills with the ability to prioritize, organize, and accomplish tasksRequirements (Education, Certification, Training, and Experience)• Bachelor’s Degree or equivalent Mandatory. Engineering/Technical Degree preferred• 2+ years of Customer Service / Technical Support experience in a fast paced, high volume, multi-tasked environment• Working knowledge of Microsoft Windows and Office suites is mandatory• Experience with CRM systems (Salesforce, SAP, Oracle, People Soft etc.) preferred
      • Initiate required action for issue resolution and communicate to the appropriate personnel including outbound calls for quicker resolution• Contributes to knowledge management system in the form of updating or creating policies and proceduresQualifications• Excellent customer service attitude and the ability to interact with customers in a professional manner with deductive reasoning skills• Strong verbal and written communication skills as well as excellent listening skills• Flexible and adaptable to the ever-changing environment.• Able to resolve customer inquiries with minimal guidance• Work effectively in a team environment and collaborate cross-functionally• Ability to analyze information and evaluate results to resolve problems• Excellent organizational skills with the ability to prioritize, organize, and accomplish tasksRequirements (Education, Certification, Training, and Experience)• Bachelor’s Degree or equivalent Mandatory. Engineering/Technical Degree preferred• 2+ years of Customer Service / Technical Support experience in a fast paced, high volume, multi-tasked environment• Working knowledge of Microsoft Windows and Office suites is mandatory• Experience with CRM systems (Salesforce, SAP, Oracle, People Soft etc.) preferred
      • bangalore city
      • permanent
      • 12
      Primary Duties / Responsibilities· Provides technical assistance to customer inquiries while adhering to established Service Level Agreements and Key Performance Indicators · Performs problem analysis and isolates problems with general oversight or instruction from Technical Leads or Management · Responsible for efficient and effective case management while adhering to established standard operating procedures for case documentation, customer follow up, troubleshooting, research, etc. · Responds to inbound work items via phone, email, and other channels as appropriate · Contributes to the knowledgebase in the form of new or updated technical documents focused on issue resolution or prevention · Validates and qualifies complex customer issues and business impact, which may require collaboration with content developers, consultants, and web developers · Responsible for case management while adhering to established Quality Assurance guidelines · Determines root cause and provides resolution for customer issues · Contributes to knowledge management system in the form of updating or creating policies and proceduresQualifications (Knowledge, Skills, Abilities)· Possesses strong problem solving and analytical skills · Strong written and verbal communication skills as well as excellent listening skills · Ability to understand technical issues and apply technical concepts and troubleshooting methodology · Strong understanding of server administration and implementation and current networking protocols · An excellent customer service attitude and the ability to interact with customers in a professional manner · Ability to receive and utilize constructive feedback · Strong team player who aligns with the Citrix Core Values · Ability to adapt to and embrace changeRequirements (Education, Certification, Training, and Experience)· Bachelor of Science in Computer Information Systems or equivalent experience is required · Minimum of one-year experience in a technical support environment or equivalent field experience · The individual must have experience with Citrix and/or related products technologies in an Enterprise environment · Working knowledge of Microsoft Windows Client and Server operating systems · Working knowledge of Microsoft Office Suite · Citrix or industry related certifications are a plus
      Primary Duties / Responsibilities· Provides technical assistance to customer inquiries while adhering to established Service Level Agreements and Key Performance Indicators · Performs problem analysis and isolates problems with general oversight or instruction from Technical Leads or Management · Responsible for efficient and effective case management while adhering to established standard operating procedures for case documentation, customer follow up, troubleshooting, research, etc. · Responds to inbound work items via phone, email, and other channels as appropriate · Contributes to the knowledgebase in the form of new or updated technical documents focused on issue resolution or prevention · Validates and qualifies complex customer issues and business impact, which may require collaboration with content developers, consultants, and web developers · Responsible for case management while adhering to established Quality Assurance guidelines · Determines root cause and provides resolution for customer issues · Contributes to knowledge management system in the form of updating or creating policies and proceduresQualifications (Knowledge, Skills, Abilities)· Possesses strong problem solving and analytical skills · Strong written and verbal communication skills as well as excellent listening skills · Ability to understand technical issues and apply technical concepts and troubleshooting methodology · Strong understanding of server administration and implementation and current networking protocols · An excellent customer service attitude and the ability to interact with customers in a professional manner · Ability to receive and utilize constructive feedback · Strong team player who aligns with the Citrix Core Values · Ability to adapt to and embrace changeRequirements (Education, Certification, Training, and Experience)· Bachelor of Science in Computer Information Systems or equivalent experience is required · Minimum of one-year experience in a technical support environment or equivalent field experience · The individual must have experience with Citrix and/or related products technologies in an Enterprise environment · Working knowledge of Microsoft Windows Client and Server operating systems · Working knowledge of Microsoft Office Suite · Citrix or industry related certifications are a plus
      • bangalore city
      • permanent
      • 12
      A customer service & team-oriented person, who will be attending calls and chat sessions in different shifts, assist users with a variety of IT issues and work with tickets under standard SLAs.JOB DESCRIPTIONPosition OverviewIn this role, you will be an IT Service Desk agent, part of the Global Service Desk Team. You will work utilizing our technical knowledge base to identify, troubleshoot and fix IT issues for Citrix users located all around the globe.For this role, you will receive training sessions that will help you fast track your career within IT and grow your skills in a highly innovative workplace, learning the new Citrix technologies.Roles and ResponsibilitiesAs a Help Desk agent, you will:• Attend users on the phone and the chat system• Work on tickets assigned to you, by following our knowledge base.• Identify and communicate recurring issues that need to be escalated• Flexible to work in 24/7 rotational shifts (Weekdays / Weekends)• Keep your knowledge up to date by reading and understanding the new KB articles published internally for IT on a regular basis.• Keep tickets up to date with notes, troubleshooting steps done and error messages the user receives.BASIC QUALIFICATIONS• Minimum of 1 year of experience in a help desk or technical environment.• Excellent communication skills and demonstrated customer service orientation.• Demonstrated technical troubleshooting skills in various environments• Ability to follow complex technical documentation with troubleshooting steps• Understanding of most major operating systems, Active Directory, and networking technologies.• Demonstrated understanding of Microsoft Office products.• Clarity in understanding of customer needs and skills required to deal with Ambiguous situation.• Working knowledge of Service Desk incident ticket systems like Ticketing tools – Service Now• Must be reliable, dependable, flexible, and able to multi-task with priority.• Able to manage incidents and tasks within SLAs.
      A customer service & team-oriented person, who will be attending calls and chat sessions in different shifts, assist users with a variety of IT issues and work with tickets under standard SLAs.JOB DESCRIPTIONPosition OverviewIn this role, you will be an IT Service Desk agent, part of the Global Service Desk Team. You will work utilizing our technical knowledge base to identify, troubleshoot and fix IT issues for Citrix users located all around the globe.For this role, you will receive training sessions that will help you fast track your career within IT and grow your skills in a highly innovative workplace, learning the new Citrix technologies.Roles and ResponsibilitiesAs a Help Desk agent, you will:• Attend users on the phone and the chat system• Work on tickets assigned to you, by following our knowledge base.• Identify and communicate recurring issues that need to be escalated• Flexible to work in 24/7 rotational shifts (Weekdays / Weekends)• Keep your knowledge up to date by reading and understanding the new KB articles published internally for IT on a regular basis.• Keep tickets up to date with notes, troubleshooting steps done and error messages the user receives.BASIC QUALIFICATIONS• Minimum of 1 year of experience in a help desk or technical environment.• Excellent communication skills and demonstrated customer service orientation.• Demonstrated technical troubleshooting skills in various environments• Ability to follow complex technical documentation with troubleshooting steps• Understanding of most major operating systems, Active Directory, and networking technologies.• Demonstrated understanding of Microsoft Office products.• Clarity in understanding of customer needs and skills required to deal with Ambiguous situation.• Working knowledge of Service Desk incident ticket systems like Ticketing tools – Service Now• Must be reliable, dependable, flexible, and able to multi-task with priority.• Able to manage incidents and tasks within SLAs.
      • bangalore city
      • permanent
      • 6
      Requirements: BS/BA or equivalent degree in Business or IT experience with Salesforce.com administration and implementation (design, configuration, deployment) Demonstrated ability to understand business needs and translate requirements into technical solutions Salesforce Administrator with knowledge on Salesforce.com configuration best practices Comprehensive experience on debugging and troubleshooting in Salesforce Strong organizational and business analysis skills; detail-oriented and able to work independently, manage and develop smaller scale projects. experience in CRM, Service Cloud, PRM application in a business or IT administrator/support function. Positive, customer-service attitude. Ability to balance customer needs with technology capabilities Experienced in a support environment: support process, escalation protocol, and adherence to SLA (service level agreement) Experience with identifying improvement opportunities, defining and implementing new processes Demonstrate the ability to interpret a business transactional issue and recommend resolution paths Self-starter who thrives in a fast-paced environment that is detailed oriented, highly organized with strong problem solving, business analysis, communication and presentation skills. Hands on experience in Salesforce.com or CRM/PRM applications, and MS Office tools Experience in Renewals Support, Operations, Partner, Service, or Sales Operations a plus Following SalesForce.com certification is a pluso Salesforce Certified Administratoro Salesforce Certified Advanced Administrator --
      Requirements: BS/BA or equivalent degree in Business or IT experience with Salesforce.com administration and implementation (design, configuration, deployment) Demonstrated ability to understand business needs and translate requirements into technical solutions Salesforce Administrator with knowledge on Salesforce.com configuration best practices Comprehensive experience on debugging and troubleshooting in Salesforce Strong organizational and business analysis skills; detail-oriented and able to work independently, manage and develop smaller scale projects. experience in CRM, Service Cloud, PRM application in a business or IT administrator/support function. Positive, customer-service attitude. Ability to balance customer needs with technology capabilities Experienced in a support environment: support process, escalation protocol, and adherence to SLA (service level agreement) Experience with identifying improvement opportunities, defining and implementing new processes Demonstrate the ability to interpret a business transactional issue and recommend resolution paths Self-starter who thrives in a fast-paced environment that is detailed oriented, highly organized with strong problem solving, business analysis, communication and presentation skills. Hands on experience in Salesforce.com or CRM/PRM applications, and MS Office tools Experience in Renewals Support, Operations, Partner, Service, or Sales Operations a plus Following SalesForce.com certification is a pluso Salesforce Certified Administratoro Salesforce Certified Advanced Administrator --
      • bangalore city
      • permanent
      • 12
      Roles and ResponsibilitiesAs a Help Desk agent, you will:• Attend users on the phone and the chat system• Work on tickets assigned to you, by following our knowledge base.• Identify and communicate recurring issues that need to be escalated• Flexible to work in 24/7 rotational shifts (Weekdays / Weekends)• Keep your knowledge up to date by reading and understanding the new KB articles published internally for IT on a regular basis.• Keep tickets up to date with notes, troubleshooting steps done and error messages the user receives.BASIC QUALIFICATIONS• Minimum of 1 year of experience in a help desk or technical environment.• Excellent communication skills and demonstrated customer service orientation.• Demonstrated technical troubleshooting skills in various environments• Ability to follow complex technical documentation with troubleshooting steps• Understanding of most major operating systems, Active Directory, and networking technologies.• Demonstrated understanding of Microsoft Office products.• Clarity in understanding of customer needs and skills required to deal with Ambiguous situation.• Working knowledge of Service Desk incident ticket systems like Ticketing tools – Service Now• Must be reliable, dependable, flexible, and able to multi-task with priority.• Able to manage incidents and tasks within SLAs.
      Roles and ResponsibilitiesAs a Help Desk agent, you will:• Attend users on the phone and the chat system• Work on tickets assigned to you, by following our knowledge base.• Identify and communicate recurring issues that need to be escalated• Flexible to work in 24/7 rotational shifts (Weekdays / Weekends)• Keep your knowledge up to date by reading and understanding the new KB articles published internally for IT on a regular basis.• Keep tickets up to date with notes, troubleshooting steps done and error messages the user receives.BASIC QUALIFICATIONS• Minimum of 1 year of experience in a help desk or technical environment.• Excellent communication skills and demonstrated customer service orientation.• Demonstrated technical troubleshooting skills in various environments• Ability to follow complex technical documentation with troubleshooting steps• Understanding of most major operating systems, Active Directory, and networking technologies.• Demonstrated understanding of Microsoft Office products.• Clarity in understanding of customer needs and skills required to deal with Ambiguous situation.• Working knowledge of Service Desk incident ticket systems like Ticketing tools – Service Now• Must be reliable, dependable, flexible, and able to multi-task with priority.• Able to manage incidents and tasks within SLAs.
      • bangalore city
      • permanent
      • 12
      As a Help Desk agent, you will:• Attend users on the phone and the chat system• Work on tickets assigned to you, by following our knowledge base.• Identify and communicate recurring issues that need to be escalated• Flexible to work in 24/7 rotational shifts (Weekdays / Weekends)• Keep your knowledge up to date by reading and understanding the new KB articles published internally for IT on a regular basis.• Keep tickets up to date with notes, troubleshooting steps done and error messages the user receives.BASIC QUALIFICATIONS• Minimum of 1 year of experience in a help desk or technical environment.• Excellent communication skills and demonstrated customer service orientation.• Demonstrated technical troubleshooting skills in various environments• Ability to follow complex technical documentation with troubleshooting steps• Understanding of most major operating systems, Active Directory, and networking technologies.• Demonstrated understanding of Microsoft Office products.• Clarity in understanding of customer needs and skills required to deal with Ambiguous situation.• Working knowledge of Service Desk incident ticket systems like Ticketing tools – Service Now• Must be reliable, dependable, flexible, and able to multi-task with priority.• Able to manage incidents and tasks within SLAs.
      As a Help Desk agent, you will:• Attend users on the phone and the chat system• Work on tickets assigned to you, by following our knowledge base.• Identify and communicate recurring issues that need to be escalated• Flexible to work in 24/7 rotational shifts (Weekdays / Weekends)• Keep your knowledge up to date by reading and understanding the new KB articles published internally for IT on a regular basis.• Keep tickets up to date with notes, troubleshooting steps done and error messages the user receives.BASIC QUALIFICATIONS• Minimum of 1 year of experience in a help desk or technical environment.• Excellent communication skills and demonstrated customer service orientation.• Demonstrated technical troubleshooting skills in various environments• Ability to follow complex technical documentation with troubleshooting steps• Understanding of most major operating systems, Active Directory, and networking technologies.• Demonstrated understanding of Microsoft Office products.• Clarity in understanding of customer needs and skills required to deal with Ambiguous situation.• Working knowledge of Service Desk incident ticket systems like Ticketing tools – Service Now• Must be reliable, dependable, flexible, and able to multi-task with priority.• Able to manage incidents and tasks within SLAs.
      • bangalore city
      • permanent
      • 6
      Job Description ·To ensure that all work is delivered within agreed timeframes and meets the required high quality standard ·To deliver a high quality customer driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalism ·Understand and deliver excellent customer service. Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked.·To pro-actively suggest and design improvements in process workflows·To ensure that common fraud / errors / irregular transactions are identified and escalated in accordance with procedures in a timely manner·To understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books and Process Guides·To be aware of the Operational Risk scenario associated with the role and to ensure that all actions take into account of the likelihood of operational risk occurring·To maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators·To acquire and update knowledge on procedures related to processes and to ensure that work is completed in accordance to procedures and within timeframes·To ensure that issues / problems are effectively investigated and resolved or are appropriately referred with recommendations·To respond quickly to urgent work demands and be flexible with work timings. Skills/Experience Required Fluent in English – spoken and writtenProficient in MS Office, including Excel, Access and PowerPointKnowledge on Fixed Income, Equities, Derivatives & FX related products & Money Market productsExperience with vendor systems – Thomson Reuters & Bloomberg data feedExcellent attention to detailWork on own initiativeGraduate in Commerce, Finance or Equivalent Additional Information / Specific Skills (If Any)(E): Essential; (D): Desirable]Experience in Banking (E)Good knowledge of Derivatives/Fixed Income/Equities/FX Rates (D)Should be able to work flexible hours (Night Shift/Rotation Shift) (E)
      Job Description ·To ensure that all work is delivered within agreed timeframes and meets the required high quality standard ·To deliver a high quality customer driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalism ·Understand and deliver excellent customer service. Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked.·To pro-actively suggest and design improvements in process workflows·To ensure that common fraud / errors / irregular transactions are identified and escalated in accordance with procedures in a timely manner·To understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books and Process Guides·To be aware of the Operational Risk scenario associated with the role and to ensure that all actions take into account of the likelihood of operational risk occurring·To maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators·To acquire and update knowledge on procedures related to processes and to ensure that work is completed in accordance to procedures and within timeframes·To ensure that issues / problems are effectively investigated and resolved or are appropriately referred with recommendations·To respond quickly to urgent work demands and be flexible with work timings. Skills/Experience Required Fluent in English – spoken and writtenProficient in MS Office, including Excel, Access and PowerPointKnowledge on Fixed Income, Equities, Derivatives & FX related products & Money Market productsExperience with vendor systems – Thomson Reuters & Bloomberg data feedExcellent attention to detailWork on own initiativeGraduate in Commerce, Finance or Equivalent Additional Information / Specific Skills (If Any)(E): Essential; (D): Desirable]Experience in Banking (E)Good knowledge of Derivatives/Fixed Income/Equities/FX Rates (D)Should be able to work flexible hours (Night Shift/Rotation Shift) (E)
      • bangalore city
      • permanent
      • 6
      Job Description ·To ensure that all work is delivered within agreed timeframes and meets the required high quality standard ·To deliver a high quality customer driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalism ·Understand and deliver excellent customer service. Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked.·To pro-actively suggest and design improvements in process workflows·To ensure that common fraud / errors / irregular transactions are identified and escalated in accordance with procedures in a timely manner·To understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books and Process Guides·To be aware of the Operational Risk scenario associated with the role and to ensure that all actions take into account of the likelihood of operational risk occurring·To maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators·To acquire and update knowledge on procedures related to processes and to ensure that work is completed in accordance to procedures and within timeframes·To ensure that issues / problems are effectively investigated and resolved or are appropriately referred with recommendations·To respond quickly to urgent work demands and be flexible with work timings. Skills/Experience Required Fluent in English – spoken and writtenProficient in MS Office, including Excel, Access and PowerPointKnowledge on Fixed Income, Equities, Derivatives & FX related products & Money Market productsExperience with vendor systems – Thomson Reuters & Bloomberg data feedExcellent attention to detailWork on own initiativeGraduate in Commerce, Finance or Equivalent Additional Information / Specific Skills (If Any)(E): Essential; (D): Desirable]Experience in Banking (E)Good knowledge of Derivatives/Fixed Income/Equities/FX Rates (D)Should be able to work flexible hours (Night Shift/Rotation Shift) (E)
      Job Description ·To ensure that all work is delivered within agreed timeframes and meets the required high quality standard ·To deliver a high quality customer driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalism ·Understand and deliver excellent customer service. Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked.·To pro-actively suggest and design improvements in process workflows·To ensure that common fraud / errors / irregular transactions are identified and escalated in accordance with procedures in a timely manner·To understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books and Process Guides·To be aware of the Operational Risk scenario associated with the role and to ensure that all actions take into account of the likelihood of operational risk occurring·To maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators·To acquire and update knowledge on procedures related to processes and to ensure that work is completed in accordance to procedures and within timeframes·To ensure that issues / problems are effectively investigated and resolved or are appropriately referred with recommendations·To respond quickly to urgent work demands and be flexible with work timings. Skills/Experience Required Fluent in English – spoken and writtenProficient in MS Office, including Excel, Access and PowerPointKnowledge on Fixed Income, Equities, Derivatives & FX related products & Money Market productsExperience with vendor systems – Thomson Reuters & Bloomberg data feedExcellent attention to detailWork on own initiativeGraduate in Commerce, Finance or Equivalent Additional Information / Specific Skills (If Any)(E): Essential; (D): Desirable]Experience in Banking (E)Good knowledge of Derivatives/Fixed Income/Equities/FX Rates (D)Should be able to work flexible hours (Night Shift/Rotation Shift) (E)

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