Work location - ChennaiWork Experience - 5+ Years in trainingbudget - upto 10 LPA Summary Full TimeBased in Chennai6+ years of experience in managing BPO/Call centre teamsResponsibilitiesDevelop and maintain training materials for inbound/outbound and customer service functionsCreate a ramp up plan for all new joiners and re-training program for the existing callersIdentify the trainee need and set attainable goals and targetsDeliver targeted customer base
Work location - ChennaiWork Experience - 5+ Years in trainingbudget - upto 10 LPA Summary Full TimeBased in Chennai6+ years of experience in managing BPO/Call centre teamsResponsibilitiesDevelop and maintain training materials for inbound/outbound and customer service functionsCreate a ramp up plan for all new joiners and re-training program for the existing callersIdentify the trainee need and set attainable goals and targetsDeliver targeted customer base
Work location - ChennaiWork Experience - 5+ Years in trainingbudget - upto 10 LPA Summary Full TimeBased in Chennai6+ years of experience in managing BPO/Call centre teamsResponsibilitiesDevelop and maintain training materials for inbound/outbound and customer service functionsCreate a ramp up plan for all new joiners and re-training program for the existing callersIdentify the trainee need and set attainable goals and targetsDeliver targeted customer base
Work location - ChennaiWork Experience - 5+ Years in trainingbudget - upto 10 LPA Summary Full TimeBased in Chennai6+ years of experience in managing BPO/Call centre teamsResponsibilitiesDevelop and maintain training materials for inbound/outbound and customer service functionsCreate a ramp up plan for all new joiners and re-training program for the existing callersIdentify the trainee need and set attainable goals and targetsDeliver targeted customer base
Key ResponsibilitiesRespond to client issues received by telephone, voice mail, e-mail and via the customer portalManage and complete scheduled tasks on timeEnsure effective client communications take placeEnsure the effective assignment and escalation of incidents to senior engineers where appropriateAdvise the Team Lead and/or Shift Manager of emerging issuesAdherence to ITIL processesContribute documentation to the shared knowledge baseEnsure all change
Key ResponsibilitiesRespond to client issues received by telephone, voice mail, e-mail and via the customer portalManage and complete scheduled tasks on timeEnsure effective client communications take placeEnsure the effective assignment and escalation of incidents to senior engineers where appropriateAdvise the Team Lead and/or Shift Manager of emerging issuesAdherence to ITIL processesContribute documentation to the shared knowledge baseEnsure all change
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