5 jobs found for Help Desk

Job Responsibilities / Key Result Areas (KRA) Key Performance Indicators (KPI) with Weightage Test & diagnosis computer hardware, software,and/or systems (networks). Perform periodic maintenance of the computernetwork (WAN/LAN, hardware, and software)under guidness of pitstop. Troubleshoot computer-related problems; developand implement solutions to those problems in atimely manner. Understand and be understood by non-ITemployees/customers. Work indep

IT Induction for new joiners on day 1Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involvedManage users, groups, computers & security groups in Active DirectoryExperience in managing O365 mailboxes and groupsAssisting users with their queries remotely via MS Teams, Zoom or via remote control toolsWork on ServiceNow to record, categorize and resolve incidentsWork on the Se

IT Support Specialist-Entry Level-IND Experience: 1 to 5 + years Job Description :- JOB DESCRIPTION SUMMARYFor our Citrix Global Service Desk Team based in India we are looking for enthusiast candidates with experience in a Help Desk role, good communication skills and troubleshooting technical issues related to laptops, Citrix products, accounts and networking.A customer service & team-oriented person, who will be attending calls and chat sessions in diff

JD:Provide excellent customer service to I.T.’s customers by assisting them during the support process.  Install, configure, and maintain desktop and notebook computers and peripherals.Analyze, troubleshoot, and resolve system hardware, software, and networking issues related to desktop and notebook computers that are not resolved at the I.T. Help Desk or User Support Analyst levels.Maintain an electronic software license management system to minimize pape

Monitor server performance, identify, and resolveissues, and perform regular maintenance taskssuch as backups and updates. Manage user accounts, security permissions, andaccess controls. Provide technical support to end-users, includingtroubleshooting hardware and software issues. Work with other IT staff to ensure serverinfrastructure meets business requirements. Create and maintain documentation andprocedures related to server administration. Perfor