- IT Support Specialist-Entry Level-IND Experience: 1 to 5 + years Job Description :- JOB DESCRIPTION SUMMARYFor our Citrix Global Service Desk Team based in India we are looking for enthusiast candidates with experience in a Help Desk role, good communication skills and troubleshooting technical issues related to laptops, Citrix products, accounts and networking.A customer service & team-oriented person, who will be attending calls and chat sessions in diffIT Support Specialist-Entry Level-IND Experience: 1 to 5 + years Job Description :- JOB DESCRIPTION SUMMARYFor our Citrix Global Service Desk Team based in India we are looking for enthusiast candidates with experience in a Help Desk role, good communication skills and troubleshooting technical issues related to laptops, Citrix products, accounts and networking.A customer service & team-oriented person, who will be attending calls and chat sessions in diff
- Key ResponsibilitiesRespond to client issues received by telephone, voice mail, e-mail and via the customer portalManage and complete scheduled tasks on timeEnsure effective client communications take placeEnsure the effective assignment and escalation of incidents to senior engineers where appropriateAdvise the Team Lead and/or Shift Manager of emerging issuesAdherence to ITIL processesContribute documentation to the shared knowledge baseEnsure all changeKey ResponsibilitiesRespond to client issues received by telephone, voice mail, e-mail and via the customer portalManage and complete scheduled tasks on timeEnsure effective client communications take placeEnsure the effective assignment and escalation of incidents to senior engineers where appropriateAdvise the Team Lead and/or Shift Manager of emerging issuesAdherence to ITIL processesContribute documentation to the shared knowledge baseEnsure all change
- Front of HouseOur office at ‘Organization Bangalore Office’ is open 255 days a year and consists ofmany moving parts; greeting guests, service desk, (daily H&S), telephony, floorhosts, conference and meeting rooms, management of office supplies, communitymanagement & events. The office is open every working day from 08:00am in themorning until 17:00pm in the evening.Below is a description of each part.Description WelcomeTraditional reception tasks are proFront of HouseOur office at ‘Organization Bangalore Office’ is open 255 days a year and consists ofmany moving parts; greeting guests, service desk, (daily H&S), telephony, floorhosts, conference and meeting rooms, management of office supplies, communitymanagement & events. The office is open every working day from 08:00am in themorning until 17:00pm in the evening.Below is a description of each part.Description WelcomeTraditional reception tasks are pro
- ITSM Service Continuity Manager The Performance & Service Manager is responsible for steering and managing the operational interfaces to service providers for service processes (e.g. transitioning, ordering, service level reporting and management, compliant and escalation management) to ensure that value is achieved from outsourced relationships and services. This profile supports the development and maintenance of the IT framework and methodology to be usITSM Service Continuity Manager The Performance & Service Manager is responsible for steering and managing the operational interfaces to service providers for service processes (e.g. transitioning, ordering, service level reporting and management, compliant and escalation management) to ensure that value is achieved from outsourced relationships and services. This profile supports the development and maintenance of the IT framework and methodology to be us
- Experience: 4-7 YearsSkills: Routing, Switching, F5 LBRotational ShiftKey Roles and Responsibilities:Proactively monitors the work queues.Perform operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.Update tickets with resolution tasks performedIdentify, Investigate, analyze issues and errors prior to or when they occur, and log all such incidents in a timely manner. Capture all required and relevant informatiExperience: 4-7 YearsSkills: Routing, Switching, F5 LBRotational ShiftKey Roles and Responsibilities:Proactively monitors the work queues.Perform operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.Update tickets with resolution tasks performedIdentify, Investigate, analyze issues and errors prior to or when they occur, and log all such incidents in a timely manner. Capture all required and relevant informati
