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      • noida sector 27
      • permanent
      Candidate will be responsible for implementing and supporting IDCUBE solutions via online/onsite medium.Candidate gets hands-on experience while working in multiple technologies such as RFID, IOT, embedded systems, artificial intelligence and machine learning, thereby sharpening his/her skills.Candidate will be responsible in giving IDCUBE solution trainings to various partners and customers across the globe, thus maintaining good relationship with the clients. He also gets the opportunity to travel abroad to extend technical support to overseas clients, as and when required.Candidate will have to support marketing team in the documentation of installation & user manuals, newly found error solutions and case studies. 
      Candidate will be responsible for implementing and supporting IDCUBE solutions via online/onsite medium.Candidate gets hands-on experience while working in multiple technologies such as RFID, IOT, embedded systems, artificial intelligence and machine learning, thereby sharpening his/her skills.Candidate will be responsible in giving IDCUBE solution trainings to various partners and customers across the globe, thus maintaining good relationship with the clients. He also gets the opportunity to travel abroad to extend technical support to overseas clients, as and when required.Candidate will have to support marketing team in the documentation of installation & user manuals, newly found error solutions and case studies. 
      • bommanahalli (bangalore)
      • permanent
      Technical Support SpecialistExp : 3-7 YearsLocation : Bangalore Skills :  Manages the lifecycle (ticket generation to closure) of all in-scope incidents and service requests in line with service tickets best practice ways of working. Resolves incidents and fulfills service requests with high level of customer service. Prepare and maintain KDs for services in scope. Participate in testing for introduction of new or improved services. L1-L2 Server/Network management L1-L2 Security related responsibilities Mail Administration Required Education / Experience  3 - 6 years of experience in a related position in a corporate environment  Bachelor Degree in IT or business related field or the recognized equivalent in work experience or self-study  Experience with Desktop, LAN and telecommunications devices including mobile devices Preferred Education / Experience  Microsoft, A+  ITIL
      Technical Support SpecialistExp : 3-7 YearsLocation : Bangalore Skills :  Manages the lifecycle (ticket generation to closure) of all in-scope incidents and service requests in line with service tickets best practice ways of working. Resolves incidents and fulfills service requests with high level of customer service. Prepare and maintain KDs for services in scope. Participate in testing for introduction of new or improved services. L1-L2 Server/Network management L1-L2 Security related responsibilities Mail Administration Required Education / Experience  3 - 6 years of experience in a related position in a corporate environment  Bachelor Degree in IT or business related field or the recognized equivalent in work experience or self-study  Experience with Desktop, LAN and telecommunications devices including mobile devices Preferred Education / Experience  Microsoft, A+  ITIL
      • no data
      • permanent
      Job Description:  Responsibilities:  Communicate professionally with customers to troubleshoot and quickly diagnose issuesDetermine the urgency of customers issues and potential effects it may have.Provide first class customer service to external and internal customers.Working with customers to diagnose, isolate, and fix software defects.Ensure that service levels are met for each assigned incident.Provide resolutions and/or workaround advice to customer queries as appropriate.Technologies frequently change, and the successful candidate must have the ability to rapidly master new software technologies. Technical Requirements:Knowledge of FI master data and the Journal Entry ProcessKnowledge of LSMW and BDCBasic knowledge of ABAP and ability to debug the code.Knowledge of Excel functionalityKnowledge of Excel add-ins, how to activate, fix, findKnowledge of installation and basic troubleshooting of SAP GUI, SAP GUI patches and hot fixesKnowledge of general PC troubleshooting Windows/ExcelSAP BDC (SM35 sessions) knowledge is a plusGLSU product knowledge – Optional Personal Requirements:Excellent verbal and written English communication skillsA passion for customer success and technologyAttention to detailWillingness to own problems and see them through to completionCreativity with excellent problem-solving skillsDesire to continually improve technical and problem resolution skills and strive for excellence.Team player with an ability to work under pressure.Ability to accurately prioritize tasks and accomplish them in a timely fashion.
      Job Description:  Responsibilities:  Communicate professionally with customers to troubleshoot and quickly diagnose issuesDetermine the urgency of customers issues and potential effects it may have.Provide first class customer service to external and internal customers.Working with customers to diagnose, isolate, and fix software defects.Ensure that service levels are met for each assigned incident.Provide resolutions and/or workaround advice to customer queries as appropriate.Technologies frequently change, and the successful candidate must have the ability to rapidly master new software technologies. Technical Requirements:Knowledge of FI master data and the Journal Entry ProcessKnowledge of LSMW and BDCBasic knowledge of ABAP and ability to debug the code.Knowledge of Excel functionalityKnowledge of Excel add-ins, how to activate, fix, findKnowledge of installation and basic troubleshooting of SAP GUI, SAP GUI patches and hot fixesKnowledge of general PC troubleshooting Windows/ExcelSAP BDC (SM35 sessions) knowledge is a plusGLSU product knowledge – Optional Personal Requirements:Excellent verbal and written English communication skillsA passion for customer success and technologyAttention to detailWillingness to own problems and see them through to completionCreativity with excellent problem-solving skillsDesire to continually improve technical and problem resolution skills and strive for excellence.Team player with an ability to work under pressure.Ability to accurately prioritize tasks and accomplish them in a timely fashion.
      • no data
      • permanent
      Roles and responsibilities:• Address customers queries from product perspective.• Understand the complex issue reported by the customer, analyse, and report it in the reporting system• Resolve support issues with a focus on root cause analysis to reduce recurring issues.• Work closely with team members and support them to resolve issues quickly and efficiently.• Keep technical skills and product knowledge up to date through self-efforts and internal training.• Actively participate in all Product related training sessions by Principal companies• Maintain high level of customer satisfaction and product quality.• Support and Mentor the junior colleagues as an when assigned.• Working with Senior Management and other Peers for strategy development and execution planning• Travel to customer siteKey Accountabilities:• Customers’ requirements are fulfilled from product perspective• Interacting with Customers to quickly resolve the issue and analyize the root causeof the problem to reduce or eliminate such recurring issues.• All technical tasks including customer support, problem solving to be accomplishedwithin stipulated timeframe.Qualification & Skills:• Minimum Bachelor of Engineering – Electrical, Electronics, Instrumentation, Power Systems, Power Electronics• Should have 3-5 yrs. of experience in technologies such as CAN, LIN, Rapid Prototyping, Hardware-in-the-Loop, Calibration, Automotive Ethernet, MATLAB®/Simulink, Automatic Code Generation• Domain knowledge in either one of the below topicso Mechatronicso Drives
      Roles and responsibilities:• Address customers queries from product perspective.• Understand the complex issue reported by the customer, analyse, and report it in the reporting system• Resolve support issues with a focus on root cause analysis to reduce recurring issues.• Work closely with team members and support them to resolve issues quickly and efficiently.• Keep technical skills and product knowledge up to date through self-efforts and internal training.• Actively participate in all Product related training sessions by Principal companies• Maintain high level of customer satisfaction and product quality.• Support and Mentor the junior colleagues as an when assigned.• Working with Senior Management and other Peers for strategy development and execution planning• Travel to customer siteKey Accountabilities:• Customers’ requirements are fulfilled from product perspective• Interacting with Customers to quickly resolve the issue and analyize the root causeof the problem to reduce or eliminate such recurring issues.• All technical tasks including customer support, problem solving to be accomplishedwithin stipulated timeframe.Qualification & Skills:• Minimum Bachelor of Engineering – Electrical, Electronics, Instrumentation, Power Systems, Power Electronics• Should have 3-5 yrs. of experience in technologies such as CAN, LIN, Rapid Prototyping, Hardware-in-the-Loop, Calibration, Automotive Ethernet, MATLAB®/Simulink, Automatic Code Generation• Domain knowledge in either one of the below topicso Mechatronicso Drives
      • no data
      • permanent
      Job Description – External Provide technical support for less complex service related issues.Serve as technical support resource providing diagnostic support on less complex warranty and non-warranty repair events.Formulate and direct less complex repair plans.Document the results of diagnostic and repair actions in the appropriate database clearly and concisely.Manage the escalation of complex requests to the appropriate level of support.Assists with diagnostic support and escalation process improvement activities.Maintain knowledge and technical understanding of current products and new products.Promote Service capability and service programs to increase sales.Qualifications - ExternalSkillsDiagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.Customer focus - Building strong customer relationships and delivering customer-centric solutions.Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.Resourcefulness - Securing and deploying resources effectively and efficiently.Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.  
      Job Description – External Provide technical support for less complex service related issues.Serve as technical support resource providing diagnostic support on less complex warranty and non-warranty repair events.Formulate and direct less complex repair plans.Document the results of diagnostic and repair actions in the appropriate database clearly and concisely.Manage the escalation of complex requests to the appropriate level of support.Assists with diagnostic support and escalation process improvement activities.Maintain knowledge and technical understanding of current products and new products.Promote Service capability and service programs to increase sales.Qualifications - ExternalSkillsDiagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.Customer focus - Building strong customer relationships and delivering customer-centric solutions.Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.Resourcefulness - Securing and deploying resources effectively and efficiently.Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.  
      • no data
      • permanent
      Job Description – External Provide technical support for less complex service related issues.Serve as technical support resource providing diagnostic support on less complex warranty and non-warranty repair events.Formulate and direct less complex repair plans.Document the results of diagnostic and repair actions in the appropriate database clearly and concisely.Manage the escalation of complex requests to the appropriate level of support.Assists with diagnostic support and escalation process improvement activities.Maintain knowledge and technical understanding of current products and new products.Promote Service capability and service programs to increase sales.Qualifications - ExternalSkillsDiagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.Customer focus - Building strong customer relationships and delivering customer-centric solutions.Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.Resourcefulness - Securing and deploying resources effectively and efficiently.Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.  
      Job Description – External Provide technical support for less complex service related issues.Serve as technical support resource providing diagnostic support on less complex warranty and non-warranty repair events.Formulate and direct less complex repair plans.Document the results of diagnostic and repair actions in the appropriate database clearly and concisely.Manage the escalation of complex requests to the appropriate level of support.Assists with diagnostic support and escalation process improvement activities.Maintain knowledge and technical understanding of current products and new products.Promote Service capability and service programs to increase sales.Qualifications - ExternalSkillsDiagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.Customer focus - Building strong customer relationships and delivering customer-centric solutions.Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.Resourcefulness - Securing and deploying resources effectively and efficiently.Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.  
      • guwahati g.p.o.
      • permanent
      Job Description – ExternalLocation - GuwahatiProvide technical support for less complex service related issues.Serve as technical support resource providing diagnostic support on less complex warranty and non-warranty repair events.Formulate and direct less complex repair plans.Document the results of diagnostic and repair actions in the appropriate database clearly and concisely.Manage the escalation of complex requests to the appropriate level of support.Assists with diagnostic support and escalation process improvement activities.Maintain knowledge and technical understanding of current products and new products.Promote Service capability and service programs to increase sales.Qualifications - ExternalSkillsDiagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.Customer focus - Building strong customer relationships and delivering customer-centric solutions.Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.Resourcefulness - Securing and deploying resources effectively and efficiently.Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.  
      Job Description – ExternalLocation - GuwahatiProvide technical support for less complex service related issues.Serve as technical support resource providing diagnostic support on less complex warranty and non-warranty repair events.Formulate and direct less complex repair plans.Document the results of diagnostic and repair actions in the appropriate database clearly and concisely.Manage the escalation of complex requests to the appropriate level of support.Assists with diagnostic support and escalation process improvement activities.Maintain knowledge and technical understanding of current products and new products.Promote Service capability and service programs to increase sales.Qualifications - ExternalSkillsDiagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.Customer focus - Building strong customer relationships and delivering customer-centric solutions.Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.Resourcefulness - Securing and deploying resources effectively and efficiently.Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.  
      • bangalore city
      • permanent
      • 12
      Correspond or solve requests and issues raised from Customer regarding Citrix Products by Phone and E-mail. Create web contents for frequently asked questions to improve customer satisfaction. Need skill to search previous examples,gather information, and ability to do decision making.Understanding of virtual products,Windows Server, Linux Products, and Network preferrable?- Structure recreate environment, workaround plan- Experience in Technical support to Enterrprise is preferrableEnglish reading ability is a must since most of the documents are in English- Will cooperate with Sales' requests and escalation.
      Correspond or solve requests and issues raised from Customer regarding Citrix Products by Phone and E-mail. Create web contents for frequently asked questions to improve customer satisfaction. Need skill to search previous examples,gather information, and ability to do decision making.Understanding of virtual products,Windows Server, Linux Products, and Network preferrable?- Structure recreate environment, workaround plan- Experience in Technical support to Enterrprise is preferrableEnglish reading ability is a must since most of the documents are in English- Will cooperate with Sales' requests and escalation.
      • bangalore city
      • permanent
      • 6
      Incident management – resolve incidents received from the customer (in alignment with SLA’s) and/or that were created to address alerts from the CMS monitoring system.• Change management – attend weekly customer change review board meetings, write/submit change tickets, perform changes during customer change windows (typically after-hours).• Problem management – analyze customer’s incident history to determine if any trends/patterns represent an underlying problem, and if so work with customer to initiate an effort to address.• Event management – investigate alerts received from the CMS monitoring system and determine proper actions to address these alerts.• Request fulfillment – fulfill Citrix-related service requests received from the customer.• Environment management – functions include managing/administering Citrix technologies and components within the production environment, updating Citrix environment documentation, applying approved firmware and patch updates to Citrix components, assessing the health of and making recommendations to optimize the Citrix platform, and providing Citrix thought leadership.• Reports – deliver weekly, monthly, and quarterly reports containing key ticketing system metrics and other information relevant to decision-making.Within CMS, the Technical Consultant is responsible for performing the following tasks to support CMS clients:• Troubleshooting, resolving, and closing all critical and high-severity (P1/P2) incidents.• Troubleshooting, resolving, and closing all incidents that are escalated from the Service Desk.• Performing normal and emergency changes as defined by the client.• Fulfilling service requests that can be implemented via a normal change.• Maintaining accurate and timely ticketing system data (e.g. detailed ticket notes, accurate ticket status, following up on tickets to avoid excessive ticket aging, etc.).• Configuring and managing the monitoring solution for Citrix and related ancillary technologies, including helping to establish baselines and adjusting threshold values as needed.• Analyzing monitoring metrics and alerts to identify patterns/trends, make correlations, and provide actionable information.The success of the Technical Consultant will be measured by this person’s ability to perform the abovementioned tasks efficiently, act in a professional manner that elicits high customer NPS, and act as a Citrix technical authority.• Troubleshoot complex technical issues in a Citrix environment.• Act as the Citrix technical authority/subject matter expert (SME).• Possess strong written and verbal communication skills.• Obtain ITIL and Citrix technical certifications within first 6-12 months in this role.• Possess an excellent technical understanding of Citrix technologies and how to support and manage in a variety of settings, ranging from basic to complex.• Assist junior teammates with learning key technical concepts around desktop and server virtualization, cloud computing, and network/systems architectures.
      Incident management – resolve incidents received from the customer (in alignment with SLA’s) and/or that were created to address alerts from the CMS monitoring system.• Change management – attend weekly customer change review board meetings, write/submit change tickets, perform changes during customer change windows (typically after-hours).• Problem management – analyze customer’s incident history to determine if any trends/patterns represent an underlying problem, and if so work with customer to initiate an effort to address.• Event management – investigate alerts received from the CMS monitoring system and determine proper actions to address these alerts.• Request fulfillment – fulfill Citrix-related service requests received from the customer.• Environment management – functions include managing/administering Citrix technologies and components within the production environment, updating Citrix environment documentation, applying approved firmware and patch updates to Citrix components, assessing the health of and making recommendations to optimize the Citrix platform, and providing Citrix thought leadership.• Reports – deliver weekly, monthly, and quarterly reports containing key ticketing system metrics and other information relevant to decision-making.Within CMS, the Technical Consultant is responsible for performing the following tasks to support CMS clients:• Troubleshooting, resolving, and closing all critical and high-severity (P1/P2) incidents.• Troubleshooting, resolving, and closing all incidents that are escalated from the Service Desk.• Performing normal and emergency changes as defined by the client.• Fulfilling service requests that can be implemented via a normal change.• Maintaining accurate and timely ticketing system data (e.g. detailed ticket notes, accurate ticket status, following up on tickets to avoid excessive ticket aging, etc.).• Configuring and managing the monitoring solution for Citrix and related ancillary technologies, including helping to establish baselines and adjusting threshold values as needed.• Analyzing monitoring metrics and alerts to identify patterns/trends, make correlations, and provide actionable information.The success of the Technical Consultant will be measured by this person’s ability to perform the abovementioned tasks efficiently, act in a professional manner that elicits high customer NPS, and act as a Citrix technical authority.• Troubleshoot complex technical issues in a Citrix environment.• Act as the Citrix technical authority/subject matter expert (SME).• Possess strong written and verbal communication skills.• Obtain ITIL and Citrix technical certifications within first 6-12 months in this role.• Possess an excellent technical understanding of Citrix technologies and how to support and manage in a variety of settings, ranging from basic to complex.• Assist junior teammates with learning key technical concepts around desktop and server virtualization, cloud computing, and network/systems architectures.
      • bangalore city
      • permanent
      • 12
      Handles inbound customer inquiries in a 24/7 environment via phone, chat or email while adhering to established Service Level Agreements and Key Performance Indicators• Needs to handle all calls using excellent problem solving skills by accurately diagnosing the issue with the pre-defined knowledge base and possess excellent customer handling skills.• Create and assign leads to Sales following a successful lead qualification conversation• Entitle, case creation and routing of technical support inquiries to the adequate Technical Support engineer while keeping backlogs to the minimum• Proactively provide all the relevant information on the enquired product and explain the features, advantages, and benefits with the accurate technical specifications.• Initiate required action for issue resolution and communicate to the appropriate personnel including outbound calls for quicker resolution• Contributes to knowledge management system in the form of updating or creating policies and procedures
      Handles inbound customer inquiries in a 24/7 environment via phone, chat or email while adhering to established Service Level Agreements and Key Performance Indicators• Needs to handle all calls using excellent problem solving skills by accurately diagnosing the issue with the pre-defined knowledge base and possess excellent customer handling skills.• Create and assign leads to Sales following a successful lead qualification conversation• Entitle, case creation and routing of technical support inquiries to the adequate Technical Support engineer while keeping backlogs to the minimum• Proactively provide all the relevant information on the enquired product and explain the features, advantages, and benefits with the accurate technical specifications.• Initiate required action for issue resolution and communicate to the appropriate personnel including outbound calls for quicker resolution• Contributes to knowledge management system in the form of updating or creating policies and procedures
      • chennai, tamil nadu
      • permanent
      Net BFL Project Requirements (Resource required – 2)*********************************************1)C#.net & Oracle Developer (2-3 years’ experience)2)debugging existing systems, troubleshooting3)Customer Interaction and good Communication skill4)Providing technical supportRequired:.NET 4.0 and above, C#, Asp.net, Oracle, WEB.API, WCF, .NET Core, MVC, SQL Server, Jira, IIS, Bootstrap, JQueryGood to know:Angular JS, Node Js. .Net - Card Issuance Project Requirements (Resource required – 2)******************************************************1)C#.net & Oracle Developer (2-3 years’ experience)2)debugging existing systems, troubleshooting3)Customer Interaction and good Communication skill4)Providing technical supportRequired :.Net Core, ASP.net, C# ,Web API, WCF, JQuery, Oracle .Good to have : MVC, Angular JS
      Net BFL Project Requirements (Resource required – 2)*********************************************1)C#.net & Oracle Developer (2-3 years’ experience)2)debugging existing systems, troubleshooting3)Customer Interaction and good Communication skill4)Providing technical supportRequired:.NET 4.0 and above, C#, Asp.net, Oracle, WEB.API, WCF, .NET Core, MVC, SQL Server, Jira, IIS, Bootstrap, JQueryGood to know:Angular JS, Node Js. .Net - Card Issuance Project Requirements (Resource required – 2)******************************************************1)C#.net & Oracle Developer (2-3 years’ experience)2)debugging existing systems, troubleshooting3)Customer Interaction and good Communication skill4)Providing technical supportRequired :.Net Core, ASP.net, C# ,Web API, WCF, JQuery, Oracle .Good to have : MVC, Angular JS
      • gurgoan
      • permanent
      Technical Support Responsibilities:Identifying hardware and software solutions.Troubleshooting technical issues.Installing and configuring software.Speaking to customers to quickly get to the root of their problem.Providing timely and accurate customer feedback.Following up with clients to ensure the problem is resolved.Supporting the roll-out of new applications.Providing support in the form of procedural documentation.Managing multiple cases at one time.Testing and evaluating new technologies
      Technical Support Responsibilities:Identifying hardware and software solutions.Troubleshooting technical issues.Installing and configuring software.Speaking to customers to quickly get to the root of their problem.Providing timely and accurate customer feedback.Following up with clients to ensure the problem is resolved.Supporting the roll-out of new applications.Providing support in the form of procedural documentation.Managing multiple cases at one time.Testing and evaluating new technologies
      • mumbai central h.o
      • permanent
      Greetings from Randstad !Roll OnrollGood Communications skillsRoles & ResponsibilitesGraduate/ Diploma in Mass Communication with Sound/ Audio Engineering specialization having a technical bent of mind. The candidate can be a fresher from a known Audio Engineering institute or a candidate with an experience of 1 to 2 years.Pro Audio Technical Domain in any capacity – sound engineer, Technical Support Engineer etc.Work Location : MumbaiExperience : FresherMost welcome immediate Joiners. 
      Greetings from Randstad !Roll OnrollGood Communications skillsRoles & ResponsibilitesGraduate/ Diploma in Mass Communication with Sound/ Audio Engineering specialization having a technical bent of mind. The candidate can be a fresher from a known Audio Engineering institute or a candidate with an experience of 1 to 2 years.Pro Audio Technical Domain in any capacity – sound engineer, Technical Support Engineer etc.Work Location : MumbaiExperience : FresherMost welcome immediate Joiners. 
      • mangalore, karnataka
      • permanent
      Job Description : 1.Provide market related information covering product movements including competitors2. Sales coordination with customers / channel partners3. Co ordinate for delivery4. Ensure payment collection within stipulated time5. monitor channel partner’s Service level agreement6. Meet customer regularly7. Interact and co-ordinate with other departments to ensure the effectiveness of business transactions8. To regularly update and report orders , responses on customer calls viz complaints, productrequests, technical support requests, requirement and consumption trends, cash flow alerts9. To gather customer information as per company’s prescribed format ( Customer registration Form)10. Adhering to department budget  
      Job Description : 1.Provide market related information covering product movements including competitors2. Sales coordination with customers / channel partners3. Co ordinate for delivery4. Ensure payment collection within stipulated time5. monitor channel partner’s Service level agreement6. Meet customer regularly7. Interact and co-ordinate with other departments to ensure the effectiveness of business transactions8. To regularly update and report orders , responses on customer calls viz complaints, productrequests, technical support requests, requirement and consumption trends, cash flow alerts9. To gather customer information as per company’s prescribed format ( Customer registration Form)10. Adhering to department budget  
      • mylapore h.o
      • permanent
       Providing Technical support for Local and international clients of Qube Digital Cinema Playback servers, Mastering products and other products of the company.·Beta/field testing and validation of new software and hardware versions of the Qube products·Coordination with vendors/partners for product, software and service integration.·To act as a liaison between the client (internal and external), business team and product/engineering team on reported technical issues·Take ownership of customer request, support incident and use all available resources and knowledge to resolve them.·Analysis of technical issues using event logs and other data from the field for appropriate escalation with product/engineering team·Learning existing and new products and services being offered in the domain of Digital Cinema technologies
       Providing Technical support for Local and international clients of Qube Digital Cinema Playback servers, Mastering products and other products of the company.·Beta/field testing and validation of new software and hardware versions of the Qube products·Coordination with vendors/partners for product, software and service integration.·To act as a liaison between the client (internal and external), business team and product/engineering team on reported technical issues·Take ownership of customer request, support incident and use all available resources and knowledge to resolve them.·Analysis of technical issues using event logs and other data from the field for appropriate escalation with product/engineering team·Learning existing and new products and services being offered in the domain of Digital Cinema technologies
      • bangalore city
      • permanent
      • 12
      • Initiate required action for issue resolution and communicate to the appropriate personnel including outbound calls for quicker resolution• Contributes to knowledge management system in the form of updating or creating policies and proceduresQualifications• Excellent customer service attitude and the ability to interact with customers in a professional manner with deductive reasoning skills• Strong verbal and written communication skills as well as excellent listening skills• Flexible and adaptable to the ever-changing environment.• Able to resolve customer inquiries with minimal guidance• Work effectively in a team environment and collaborate cross-functionally• Ability to analyze information and evaluate results to resolve problems• Excellent organizational skills with the ability to prioritize, organize, and accomplish tasksRequirements (Education, Certification, Training, and Experience)• Bachelor’s Degree or equivalent Mandatory. Engineering/Technical Degree preferred• 2+ years of Customer Service / Technical Support experience in a fast paced, high volume, multi-tasked environment• Working knowledge of Microsoft Windows and Office suites is mandatory• Experience with CRM systems (Salesforce, SAP, Oracle, People Soft etc.) preferred
      • Initiate required action for issue resolution and communicate to the appropriate personnel including outbound calls for quicker resolution• Contributes to knowledge management system in the form of updating or creating policies and proceduresQualifications• Excellent customer service attitude and the ability to interact with customers in a professional manner with deductive reasoning skills• Strong verbal and written communication skills as well as excellent listening skills• Flexible and adaptable to the ever-changing environment.• Able to resolve customer inquiries with minimal guidance• Work effectively in a team environment and collaborate cross-functionally• Ability to analyze information and evaluate results to resolve problems• Excellent organizational skills with the ability to prioritize, organize, and accomplish tasksRequirements (Education, Certification, Training, and Experience)• Bachelor’s Degree or equivalent Mandatory. Engineering/Technical Degree preferred• 2+ years of Customer Service / Technical Support experience in a fast paced, high volume, multi-tasked environment• Working knowledge of Microsoft Windows and Office suites is mandatory• Experience with CRM systems (Salesforce, SAP, Oracle, People Soft etc.) preferred
      • bengaluru / bangalore
      • permanent
      Frontend DeveloperResponsibilities: Assessing the stability, security, and scalability of installed Windows systems Discussing system and server upgrades with IT managers Installing or upgrading Windows systems and servers Providing technical support for staff and back-end system users Troubleshooting system and server errors Reviewing system error logs and user-reported errors Managing user access Monitoring system performance Maintaining server architecture security and creating system backups.Desired Skills: Proven work experience as a Windows Administrator is preferred Detailed knowledge of Windows server setup, deployment, and maintenance. Ability to create scripts in Perl, Python, and similar languages Experience with databases, patch management, and networks including LAN and WAN. Familiarity with modern operating systems and server platforms Knowledge of network security systems, intrusion detection systems, and data backup. Excellent problem-solving skills.Must Have Technical Skills: Understanding of key design principles Proficiency in HTML, CSS, JavaScript, and jQuery Understanding of server-side CSS Good problem-solving skills Strong programming knowledge in VB.net, ASP.NET, C#, dev ops
      Frontend DeveloperResponsibilities: Assessing the stability, security, and scalability of installed Windows systems Discussing system and server upgrades with IT managers Installing or upgrading Windows systems and servers Providing technical support for staff and back-end system users Troubleshooting system and server errors Reviewing system error logs and user-reported errors Managing user access Monitoring system performance Maintaining server architecture security and creating system backups.Desired Skills: Proven work experience as a Windows Administrator is preferred Detailed knowledge of Windows server setup, deployment, and maintenance. Ability to create scripts in Perl, Python, and similar languages Experience with databases, patch management, and networks including LAN and WAN. Familiarity with modern operating systems and server platforms Knowledge of network security systems, intrusion detection systems, and data backup. Excellent problem-solving skills.Must Have Technical Skills: Understanding of key design principles Proficiency in HTML, CSS, JavaScript, and jQuery Understanding of server-side CSS Good problem-solving skills Strong programming knowledge in VB.net, ASP.NET, C#, dev ops
      • bangalore city
      • permanent
      • 12
      Maintaining and administering - IT Infrastructure, computer networks and related computing environments, at Head Office and Branch Offices.Managing and maintaining LAN and Wireless setup at all company offices which includes implementing and maintaining firewall, switching and routing devices.Implementation and Administration of different Operating Systems - Windows, Mac Systems.Document IT Assets at all company offices and ensure they are updated and working.Responsible for coordinating procurement of all IT equipment (Hardware, Software, Networking) and getting the successful installation done.Provide technical support to all end users (company employees) with respect to desktops, laptops, printers, peripherals, audio visual components etc.Ensuring planned and organized operations of CRM / EDP systems of the organisation.Hands on experience in diagnosis, troubleshooting and resolution of issues with IT systems and infrastructure.Perform data backups and disaster recovery operations.Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.Co-ordinate with Internet and Telephony service providers and other IT Infra vendors/suppliers, for new integrations & problem resolutions.Key Skills: Excellent analytical and problem solving skills.MAC OS – added advantageGood IT skills and Understanding of complex information and requirements.Good communications skills - written and verbal.Ability to perform under pressure, tight deadlines and within constraints
      Maintaining and administering - IT Infrastructure, computer networks and related computing environments, at Head Office and Branch Offices.Managing and maintaining LAN and Wireless setup at all company offices which includes implementing and maintaining firewall, switching and routing devices.Implementation and Administration of different Operating Systems - Windows, Mac Systems.Document IT Assets at all company offices and ensure they are updated and working.Responsible for coordinating procurement of all IT equipment (Hardware, Software, Networking) and getting the successful installation done.Provide technical support to all end users (company employees) with respect to desktops, laptops, printers, peripherals, audio visual components etc.Ensuring planned and organized operations of CRM / EDP systems of the organisation.Hands on experience in diagnosis, troubleshooting and resolution of issues with IT systems and infrastructure.Perform data backups and disaster recovery operations.Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.Co-ordinate with Internet and Telephony service providers and other IT Infra vendors/suppliers, for new integrations & problem resolutions.Key Skills: Excellent analytical and problem solving skills.MAC OS – added advantageGood IT skills and Understanding of complex information and requirements.Good communications skills - written and verbal.Ability to perform under pressure, tight deadlines and within constraints
      • bengaluru / bangalore
      • permanent
      Job Location :  BangaloreProject Manager for Bangalore 5-6 years experience, Civil Engineer withexperience in managing multiple sites, good communication and teammanagement skillsPreparing, scheduling, budgeting, coordinating and monitoring all projects• Monitoring compliance to applicable specifications, QC policies, reporting and performance standards• Regular interaction with the clients to achieve project objectives• To ensure work is executed as per quality standards accepted by the customer whilst maintaining budgeted profitability• Assign operations responsibilities, monitor and review operations team performance• Cooperate and coordinate with all other concerned stakeholders and project participants to provide assistance and technical support• Manage escalations and initiate corrective action• Ensure quality delivery across projects to achieve customer delight• Serve as a link for timely, appropriate and effective communication between the internal team and the customer• Prepare regular weekly/monthly reports of progress and forecast to internal and external stakeholdersQualifications• Graduate/Engineer with project management /key account management skills• Strong communication , presentation and inter personal skills is a must• Excellent organizational ,team building and supervision skills• Proven ability in problem solving and negotiation• Knowledge of AutoCAD and Project Management tools• Ability to multi-task 
      Job Location :  BangaloreProject Manager for Bangalore 5-6 years experience, Civil Engineer withexperience in managing multiple sites, good communication and teammanagement skillsPreparing, scheduling, budgeting, coordinating and monitoring all projects• Monitoring compliance to applicable specifications, QC policies, reporting and performance standards• Regular interaction with the clients to achieve project objectives• To ensure work is executed as per quality standards accepted by the customer whilst maintaining budgeted profitability• Assign operations responsibilities, monitor and review operations team performance• Cooperate and coordinate with all other concerned stakeholders and project participants to provide assistance and technical support• Manage escalations and initiate corrective action• Ensure quality delivery across projects to achieve customer delight• Serve as a link for timely, appropriate and effective communication between the internal team and the customer• Prepare regular weekly/monthly reports of progress and forecast to internal and external stakeholdersQualifications• Graduate/Engineer with project management /key account management skills• Strong communication , presentation and inter personal skills is a must• Excellent organizational ,team building and supervision skills• Proven ability in problem solving and negotiation• Knowledge of AutoCAD and Project Management tools• Ability to multi-task 
      • bangalore city
      • permanent
      • 12
      Web Developer: Develops, integrates and implements applications components including front-end development, server-side development and database integration. Plays a direct role in programming, maintenance, technical support, documentation and administration of web-centric applications. Researches, tracks and understands new web technologies to provide technical leadership in developing service applications and analyzing business requirements as they pertain to intranet and external Internet-related systems. Typically members of the IT function, this role is focused on the system - and not the content - of company network technologies used for internal and external client applications such as with Internet-, intranet-, or extranet-based applications. Uses tools and programming languages, including but not limited to C#, C++, Java, XML, HTML, CGI, ASP, multimedia applications, database interactions and data modeling tools to accomplish assigned projects. Builds applications using Internet Development tools for one or more platforms and applications. Provides written design documents, test plans and test results. Establishes and communicates standards to manage cost and ensure continuity of applications. May work with outside vendors in developing tests to ensure feature functionality. Survey Tip: Employees whose responsibilities are focused on content or application of specific information presentation approaches should be matched to Web Site Administrator (6511-6514) or Web Technologist (6521-6526). May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled and mobile solutions.
      Web Developer: Develops, integrates and implements applications components including front-end development, server-side development and database integration. Plays a direct role in programming, maintenance, technical support, documentation and administration of web-centric applications. Researches, tracks and understands new web technologies to provide technical leadership in developing service applications and analyzing business requirements as they pertain to intranet and external Internet-related systems. Typically members of the IT function, this role is focused on the system - and not the content - of company network technologies used for internal and external client applications such as with Internet-, intranet-, or extranet-based applications. Uses tools and programming languages, including but not limited to C#, C++, Java, XML, HTML, CGI, ASP, multimedia applications, database interactions and data modeling tools to accomplish assigned projects. Builds applications using Internet Development tools for one or more platforms and applications. Provides written design documents, test plans and test results. Establishes and communicates standards to manage cost and ensure continuity of applications. May work with outside vendors in developing tests to ensure feature functionality. Survey Tip: Employees whose responsibilities are focused on content or application of specific information presentation approaches should be matched to Web Site Administrator (6511-6514) or Web Technologist (6521-6526). May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled and mobile solutions.
      • hyderabad jubilee h.o
      • permanent
      Job DescriptionPosition Summary:Insight Software is looking for the best and brightest talent to join our software engineering team, working on novel data management products.We are looking for candidates with:A passion for high quality software engineering and technologyAn interest in working on large-scale data challenges across different technologiesStrong educational credentialsDrive and ambition to achieve, thrive, and succeedOur software engineers are both technically gifted and can work well with others to solve difficult problems. Technologies frequently change, and the successful candidate must have the ability to rapidly master new software languages and technologies. Tasks:Analyzes, designs, develops and documents commercial software productsWork on the research, development, testing, and maintenance of new and existing software productsDemonstrates high aptitude in a variety of software engineering concepts, practices, and proceduresRelies on extensive experience and judgment to plan and accomplish goalsTake ownership of development work through to delivery, including fully automated testing of componentsWork under the supervision of the Team Lead/Manager to accomplish engineering tasks and objectivesAdhere to defined coding standards and best practices.Participate in design and code reviewsProvides technical support to project team membersMay perform team leadership for a team of engineers
      Job DescriptionPosition Summary:Insight Software is looking for the best and brightest talent to join our software engineering team, working on novel data management products.We are looking for candidates with:A passion for high quality software engineering and technologyAn interest in working on large-scale data challenges across different technologiesStrong educational credentialsDrive and ambition to achieve, thrive, and succeedOur software engineers are both technically gifted and can work well with others to solve difficult problems. Technologies frequently change, and the successful candidate must have the ability to rapidly master new software languages and technologies. Tasks:Analyzes, designs, develops and documents commercial software productsWork on the research, development, testing, and maintenance of new and existing software productsDemonstrates high aptitude in a variety of software engineering concepts, practices, and proceduresRelies on extensive experience and judgment to plan and accomplish goalsTake ownership of development work through to delivery, including fully automated testing of componentsWork under the supervision of the Team Lead/Manager to accomplish engineering tasks and objectivesAdhere to defined coding standards and best practices.Participate in design and code reviewsProvides technical support to project team membersMay perform team leadership for a team of engineers
      • pune city h.o
      • permanent
      TECHNICAL SERVICE SUPPORT SPECIALIST – SENIOR Description Provide technical support for complex service related issues.Serve as technical support resource providing diagnostic support on complex and hard to diagnose warranty and non-warranty repair events.Formulate and direct complex repair plans.Document the results of diagnostic and repair actions in the appropriate database clearly and concisely.Manage the escalation of more complex requests to the appropriate level of support.Lead diagnostic support and escalation process improvement activities.Maintain knowledge and technical understanding of current products and new products.Promote the companys’ Service capability and service programs to increase sales.Distribute technical communications to the assigned region.Investigate product issues at customer or dealer locations.Mentors and coaches technicians in the region to improve capability. Qualifications SkillsDiagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.Customer focus - Building strong customer relationships and delivering customer-centric solutions.Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.Resourcefulness - Securing and deploying resources effectively and efficiently.Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications. Education, Licenses, CertificationsB.E – Electrical/Electronics ExperienceIntermediate level of relevant work experience required. Prior experience in a technical role is preferred.CPCB-IV Plus New Products Launch support. 
      TECHNICAL SERVICE SUPPORT SPECIALIST – SENIOR Description Provide technical support for complex service related issues.Serve as technical support resource providing diagnostic support on complex and hard to diagnose warranty and non-warranty repair events.Formulate and direct complex repair plans.Document the results of diagnostic and repair actions in the appropriate database clearly and concisely.Manage the escalation of more complex requests to the appropriate level of support.Lead diagnostic support and escalation process improvement activities.Maintain knowledge and technical understanding of current products and new products.Promote the companys’ Service capability and service programs to increase sales.Distribute technical communications to the assigned region.Investigate product issues at customer or dealer locations.Mentors and coaches technicians in the region to improve capability. Qualifications SkillsDiagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.Customer focus - Building strong customer relationships and delivering customer-centric solutions.Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.Resourcefulness - Securing and deploying resources effectively and efficiently.Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications. Education, Licenses, CertificationsB.E – Electrical/Electronics ExperienceIntermediate level of relevant work experience required. Prior experience in a technical role is preferred.CPCB-IV Plus New Products Launch support. 
      • pune city h.o
      • permanent
      Role Summary • Hoerbiger is looking for SAP ABAP Development consultant to join our expanding team at GBS division and as part of Innovation group who are into the leading Digitization at Hoerbiger and focus on customer requirements. These roles would suit graduates with relevant experience interested in working in challenging environment globally to support the SAP Application area at IT division for our organization to further develop their skills and careers. Responsibilities • Provide L1 & L2 level technical support as part of the global SAP ABAP development operations team • Support, optimization and customization of our core SAP ABAP Developments , SMART Forms • In depth knowledge of Data Dictionary (DDIC) Objects. • Experience in Function Modules & Reports generation. • RFC FM development. • Knowledge and experience in SMARTFORM debugging. • Good understanding of OOPS (basic events), ALV reports, dialog programming. • Strong Debugging skills • Knowledge in IDOC for writing conversion rules. • Knowledge about IDoc extension & creating partner profiles. • Debugging techniques related to inbound IDoc and run time debugging • Experience on ETL process from start to end. • Proficient in Data Migration. • Expert in Legacy System Migration Workbench (LSMW) and its customization. • Good understanding & experience in background jobs. • Experience on Data Quality & Search along with building different Validations & Derivation Rules. • Proficient in BDC programming. • Good understanding of BAPI & RFC concepts. • Expert in customizing ETL Tool. • Master Data maintenance & mass load executions. Other Responsibilities • To assist with the support of internal applications and infrastructure • Creation and distribution of knowledge and information with other team members and the company • Providing assistance and cover for other team members where required
      Role Summary • Hoerbiger is looking for SAP ABAP Development consultant to join our expanding team at GBS division and as part of Innovation group who are into the leading Digitization at Hoerbiger and focus on customer requirements. These roles would suit graduates with relevant experience interested in working in challenging environment globally to support the SAP Application area at IT division for our organization to further develop their skills and careers. Responsibilities • Provide L1 & L2 level technical support as part of the global SAP ABAP development operations team • Support, optimization and customization of our core SAP ABAP Developments , SMART Forms • In depth knowledge of Data Dictionary (DDIC) Objects. • Experience in Function Modules & Reports generation. • RFC FM development. • Knowledge and experience in SMARTFORM debugging. • Good understanding of OOPS (basic events), ALV reports, dialog programming. • Strong Debugging skills • Knowledge in IDOC for writing conversion rules. • Knowledge about IDoc extension & creating partner profiles. • Debugging techniques related to inbound IDoc and run time debugging • Experience on ETL process from start to end. • Proficient in Data Migration. • Expert in Legacy System Migration Workbench (LSMW) and its customization. • Good understanding & experience in background jobs. • Experience on Data Quality & Search along with building different Validations & Derivation Rules. • Proficient in BDC programming. • Good understanding of BAPI & RFC concepts. • Expert in customizing ETL Tool. • Master Data maintenance & mass load executions. Other Responsibilities • To assist with the support of internal applications and infrastructure • Creation and distribution of knowledge and information with other team members and the company • Providing assistance and cover for other team members where required
      • bangalore city
      • permanent
      Customer Service/Support Representative works within a team environment that delivers Order Entry, Inside Sales and Administration activities, as well as acting as one of the main pre- and after-sales customer contact points, responsible for managing fast and effective exchange of commercial information between Field Sales, Distributors, Supply Chain/Logistics and other departments, in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations  • Phone, Email and Web support to Field Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues using Issue Resolution Tool. • Manage allocated key accounts and regions, and back up other regions. • Phone, Email and Web support to resolve outstanding invoicing issues. • Work in cooperation with team members from Sales, Inside Sales and technical support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again. • Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers’ requirements. • Co-ordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and or restock. • Where necessary, effectively enter customer’s data, agreements, return authorizations, training registrations, sales orders and invoices in a timely fashion with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance. 
      Customer Service/Support Representative works within a team environment that delivers Order Entry, Inside Sales and Administration activities, as well as acting as one of the main pre- and after-sales customer contact points, responsible for managing fast and effective exchange of commercial information between Field Sales, Distributors, Supply Chain/Logistics and other departments, in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations  • Phone, Email and Web support to Field Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues using Issue Resolution Tool. • Manage allocated key accounts and regions, and back up other regions. • Phone, Email and Web support to resolve outstanding invoicing issues. • Work in cooperation with team members from Sales, Inside Sales and technical support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again. • Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers’ requirements. • Co-ordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and or restock. • Where necessary, effectively enter customer’s data, agreements, return authorizations, training registrations, sales orders and invoices in a timely fashion with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance. 
      • no data
      • permanent
      PFB JD for TECHNICAL SERVICE SUPPORT SPECIALIST-ChennaiDescription - InternalProvide technical support for less complex service related issues.Serve as technical support resource providing diagnostic support on less complex warranty and non-warranty repair events.Formulate and direct less complex repair plans.Document the results of diagnostic and repair actions in the appropriate database clearly and concisely.Manage the escalation of complex requests to the appropriate level of support.Assists with diagnostic support and escalation process improvement activities.Maintain knowledge and technical understanding of current products and new products.Promote Service capability and service programs to increase sales.Qualifications - InternalSkillsDiagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.Customer focus - Building strong customer relationships and delivering customer-centric solutions.Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.Resourcefulness - Securing and deploying resources effectively and efficiently.Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.Education, Licenses, CertificationsDemonstrated role competence is required. College, university, or equivalent Bachelor's degree in relevant discipline is preferredThis position may require licensing for compliance with export controls or sanctions regulations.ExperienceIntermediate level of relevant work experience required. Prior experience in a technical role is preferred.1.Ensuring Safety metric been followed to meet 100% safe work @ Dealership2.Ensuring logistic support for meeting service KPIs like NPS, MTTR,RFT, SRG...etc by providing timely feedback to meet the target.3.Ensuring BS IV population update with proper trouble shooting for 100% up time to Customer.4.Dealership technical workforce Skills up gradation per skill gaps.5.Service Touch improvement on HHP, target 85-90% , Alternator service thru Lead Generations.6.Customers & Dealership engagements + Area Office visits for Camps, Seminars & Customer Training. Ensuring for CI update in CDOS. 
      PFB JD for TECHNICAL SERVICE SUPPORT SPECIALIST-ChennaiDescription - InternalProvide technical support for less complex service related issues.Serve as technical support resource providing diagnostic support on less complex warranty and non-warranty repair events.Formulate and direct less complex repair plans.Document the results of diagnostic and repair actions in the appropriate database clearly and concisely.Manage the escalation of complex requests to the appropriate level of support.Assists with diagnostic support and escalation process improvement activities.Maintain knowledge and technical understanding of current products and new products.Promote Service capability and service programs to increase sales.Qualifications - InternalSkillsDiagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.Customer focus - Building strong customer relationships and delivering customer-centric solutions.Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.Resourcefulness - Securing and deploying resources effectively and efficiently.Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.Education, Licenses, CertificationsDemonstrated role competence is required. College, university, or equivalent Bachelor's degree in relevant discipline is preferredThis position may require licensing for compliance with export controls or sanctions regulations.ExperienceIntermediate level of relevant work experience required. Prior experience in a technical role is preferred.1.Ensuring Safety metric been followed to meet 100% safe work @ Dealership2.Ensuring logistic support for meeting service KPIs like NPS, MTTR,RFT, SRG...etc by providing timely feedback to meet the target.3.Ensuring BS IV population update with proper trouble shooting for 100% up time to Customer.4.Dealership technical workforce Skills up gradation per skill gaps.5.Service Touch improvement on HHP, target 85-90% , Alternator service thru Lead Generations.6.Customers & Dealership engagements + Area Office visits for Camps, Seminars & Customer Training. Ensuring for CI update in CDOS. 
      • new delhi, new delhi
      • permanent
      ob Title: Manager Installation Location: Chennai/ Pune/ DelhiExperience: 8-10 Years.No. of positions: 1 Mandatory qualification: BE Mechanical/ Civil/ ElectricalSalary range: As per Industry standards Roles & responsibilities:  Managing team of skilled site engineers.Providing technical approval for design for installation and maintenance of ECDResolving customer queries related to site design, project execution, technology, Quality and Safety.Using various work measurement, Process improvement techniques to reduce lead time of installation and to control cost and enhance quality of work.Responsible for Learning and development of the team.Responsible for building a network of vendors, service partners for installation and commissioning of ECD PAN India.To visit customer sites for installation, commissioning, and maintenance of retrofit emission control devices.Ensuring all safety measures and procedures at the workplace and needs to implement them as well.Preparing Work Schedule, Method Statement, Work Progress Report, Quality plan, various Checklists etc.Ensuring 100% on time completion of project as per schedule.Perform overall quality control of the work (budget, schedule, plans, and personnel’s performance) and report regularly on project status.Interact daily with the clients to interpret their needs and requirements and represent them in the field.Coordination with third party vendors and labour contractors for execution of projects.Cooperate and communicate effectively with project managers and other project participants to provide assistance and technical support.Budget preparation for project, tracking and ensuring project completion within budget.Getting quotations from Installation vendors, negotiation, and forwarding offers to the supply chain department.Vendor development for installation.Troubleshooting problems with existing equipment and timely coordination with cross functional teamSmooth hand over of project to client with proper training at the time of commissioning
      ob Title: Manager Installation Location: Chennai/ Pune/ DelhiExperience: 8-10 Years.No. of positions: 1 Mandatory qualification: BE Mechanical/ Civil/ ElectricalSalary range: As per Industry standards Roles & responsibilities:  Managing team of skilled site engineers.Providing technical approval for design for installation and maintenance of ECDResolving customer queries related to site design, project execution, technology, Quality and Safety.Using various work measurement, Process improvement techniques to reduce lead time of installation and to control cost and enhance quality of work.Responsible for Learning and development of the team.Responsible for building a network of vendors, service partners for installation and commissioning of ECD PAN India.To visit customer sites for installation, commissioning, and maintenance of retrofit emission control devices.Ensuring all safety measures and procedures at the workplace and needs to implement them as well.Preparing Work Schedule, Method Statement, Work Progress Report, Quality plan, various Checklists etc.Ensuring 100% on time completion of project as per schedule.Perform overall quality control of the work (budget, schedule, plans, and personnel’s performance) and report regularly on project status.Interact daily with the clients to interpret their needs and requirements and represent them in the field.Coordination with third party vendors and labour contractors for execution of projects.Cooperate and communicate effectively with project managers and other project participants to provide assistance and technical support.Budget preparation for project, tracking and ensuring project completion within budget.Getting quotations from Installation vendors, negotiation, and forwarding offers to the supply chain department.Vendor development for installation.Troubleshooting problems with existing equipment and timely coordination with cross functional teamSmooth hand over of project to client with proper training at the time of commissioning
      • hyderabad, telangana
      • permanent
      UTC Dot Net DeveloperJOB RESPONSIBILITIES:Software design and development for windows based applications using Dot Net Technologies.Individual must have the ability to understand system requirements, develop a system design, implementusing .NET Core WPF, C#, VB6, COM, C++, MVVM, SQL, Networking Technologies perform unit andsystem testing. The selected candidate must have a background in software development, design and codereview, devices/system interaction and troubleshooting, and will be involved in all aspects of the systemsoftware development process (concept, design, reviews, coding, and validation). The selected candidateshall be able to work individually and with team software both locally and globally. Need to work with teamsat global locations across different time zones.EDUCATION PREFERRED: Degree in Computer Science EXPERIENCE PREFERRED: Minimum 2+yrs years software development experience required as below:  Essential Competencies: Strong in .NET Core, WPF, MVVM, C#, SQLServer and object-oriented softwaredevelopment Strong in design patterns Strong in Unit Test Frameworks (Mock, NSubsitute, Rhino) Strong in SQL Stored Procedures Knowledge on VB6, COM, C++ Good knowledge in Networking Experience on Life cycle development process Develop and implement new software programs Maintain and improve the performance of existing software Clearly and regularly communicate with management and technical support colleagues Design and update software database Test and maintain software products to ensure strong functionality and optimization Recommend improvements to existing software programs as necessary  Desirable Competencies: Knowledge on Web Technologies is plus Exposure to safety critical embedded systems design for UL Markets Experience with HPQC and UML is a plus OTHER COMPETENCIES: o   Understanding of the entire system development process.o   Strong English communication skills - oral and written.o   Ability to adapt quickly to an existing, complex environment.o   Ability to quickly learn new concepts and software is necessary.o   Passionate about building high-quality systems with software implementation bestpractices.o   Working experience in product based companies.o    Understanding and responding quickly to customer issues.
      UTC Dot Net DeveloperJOB RESPONSIBILITIES:Software design and development for windows based applications using Dot Net Technologies.Individual must have the ability to understand system requirements, develop a system design, implementusing .NET Core WPF, C#, VB6, COM, C++, MVVM, SQL, Networking Technologies perform unit andsystem testing. The selected candidate must have a background in software development, design and codereview, devices/system interaction and troubleshooting, and will be involved in all aspects of the systemsoftware development process (concept, design, reviews, coding, and validation). The selected candidateshall be able to work individually and with team software both locally and globally. Need to work with teamsat global locations across different time zones.EDUCATION PREFERRED: Degree in Computer Science EXPERIENCE PREFERRED: Minimum 2+yrs years software development experience required as below:  Essential Competencies: Strong in .NET Core, WPF, MVVM, C#, SQLServer and object-oriented softwaredevelopment Strong in design patterns Strong in Unit Test Frameworks (Mock, NSubsitute, Rhino) Strong in SQL Stored Procedures Knowledge on VB6, COM, C++ Good knowledge in Networking Experience on Life cycle development process Develop and implement new software programs Maintain and improve the performance of existing software Clearly and regularly communicate with management and technical support colleagues Design and update software database Test and maintain software products to ensure strong functionality and optimization Recommend improvements to existing software programs as necessary  Desirable Competencies: Knowledge on Web Technologies is plus Exposure to safety critical embedded systems design for UL Markets Experience with HPQC and UML is a plus OTHER COMPETENCIES: o   Understanding of the entire system development process.o   Strong English communication skills - oral and written.o   Ability to adapt quickly to an existing, complex environment.o   Ability to quickly learn new concepts and software is necessary.o   Passionate about building high-quality systems with software implementation bestpractices.o   Working experience in product based companies.o    Understanding and responding quickly to customer issues.
      • bangalore city
      • permanent
      • 12
      Primary Duties / Responsibilities· Provides technical assistance to customer inquiries while adhering to established Service Level Agreements and Key Performance Indicators · Performs problem analysis and isolates problems with general oversight or instruction from Technical Leads or Management · Responsible for efficient and effective case management while adhering to established standard operating procedures for case documentation, customer follow up, troubleshooting, research, etc. · Responds to inbound work items via phone, email, and other channels as appropriate · Contributes to the knowledgebase in the form of new or updated technical documents focused on issue resolution or prevention · Validates and qualifies complex customer issues and business impact, which may require collaboration with content developers, consultants, and web developers · Responsible for case management while adhering to established Quality Assurance guidelines · Determines root cause and provides resolution for customer issues · Contributes to knowledge management system in the form of updating or creating policies and proceduresQualifications (Knowledge, Skills, Abilities)· Possesses strong problem solving and analytical skills · Strong written and verbal communication skills as well as excellent listening skills · Ability to understand technical issues and apply technical concepts and troubleshooting methodology · Strong understanding of server administration and implementation and current networking protocols · An excellent customer service attitude and the ability to interact with customers in a professional manner · Ability to receive and utilize constructive feedback · Strong team player who aligns with the Citrix Core Values · Ability to adapt to and embrace changeRequirements (Education, Certification, Training, and Experience)· Bachelor of Science in Computer Information Systems or equivalent experience is required · Minimum of one-year experience in a technical support environment or equivalent field experience · The individual must have experience with Citrix and/or related products technologies in an Enterprise environment · Working knowledge of Microsoft Windows Client and Server operating systems · Working knowledge of Microsoft Office Suite · Citrix or industry related certifications are a plus
      Primary Duties / Responsibilities· Provides technical assistance to customer inquiries while adhering to established Service Level Agreements and Key Performance Indicators · Performs problem analysis and isolates problems with general oversight or instruction from Technical Leads or Management · Responsible for efficient and effective case management while adhering to established standard operating procedures for case documentation, customer follow up, troubleshooting, research, etc. · Responds to inbound work items via phone, email, and other channels as appropriate · Contributes to the knowledgebase in the form of new or updated technical documents focused on issue resolution or prevention · Validates and qualifies complex customer issues and business impact, which may require collaboration with content developers, consultants, and web developers · Responsible for case management while adhering to established Quality Assurance guidelines · Determines root cause and provides resolution for customer issues · Contributes to knowledge management system in the form of updating or creating policies and proceduresQualifications (Knowledge, Skills, Abilities)· Possesses strong problem solving and analytical skills · Strong written and verbal communication skills as well as excellent listening skills · Ability to understand technical issues and apply technical concepts and troubleshooting methodology · Strong understanding of server administration and implementation and current networking protocols · An excellent customer service attitude and the ability to interact with customers in a professional manner · Ability to receive and utilize constructive feedback · Strong team player who aligns with the Citrix Core Values · Ability to adapt to and embrace changeRequirements (Education, Certification, Training, and Experience)· Bachelor of Science in Computer Information Systems or equivalent experience is required · Minimum of one-year experience in a technical support environment or equivalent field experience · The individual must have experience with Citrix and/or related products technologies in an Enterprise environment · Working knowledge of Microsoft Windows Client and Server operating systems · Working knowledge of Microsoft Office Suite · Citrix or industry related certifications are a plus
      • no data
      • permanent
      SAP ABAP  Your responsibilities  • Analyze system for business requirement  • Design and Propose technical solution  • Design and develop various programs on S4 HANA environment with ABAP OO, CDS & AMDP  • Design & Develop ODATA services with CDS, AMDP & RFCs  • Design, develop, maintain SAP ABAP programs using oops  • Expert knowledge of SAP NetWeaver Gateway  • Knowledge of SAP Fiori Apps  • Develop, Enhance BAPI, BADI, RFCs  • Design criteria and test cases for unit testing; perform unit testing and document results.  • Provide technical support to functional consultants.  • Develop technical design, follow defined process for timely completion of high-quality  deliverables.  • Train junior members and ensure their developments meet require test and quality standards  • Understand project plans, support requirements and estimate for assigned work.  • Ensure timely and high-quality delivery of assigned developments.  Your profile  • 5+ years of Advanced ABAP, ODATA & Portal development  • S4 HANA Development with CDS & AMDP  • ODATA & Restful API interfaces  • Must know tools - Solution Manager & Eclipse  • Advance ABAP development in integration area  • Good knowledge SAP logistic module  • Working knowledge of RFCs & Fiori application  • Preferable immediate Joiner or Notice period with less than one month  • Job Location : Mumbai - Thane
      SAP ABAP  Your responsibilities  • Analyze system for business requirement  • Design and Propose technical solution  • Design and develop various programs on S4 HANA environment with ABAP OO, CDS & AMDP  • Design & Develop ODATA services with CDS, AMDP & RFCs  • Design, develop, maintain SAP ABAP programs using oops  • Expert knowledge of SAP NetWeaver Gateway  • Knowledge of SAP Fiori Apps  • Develop, Enhance BAPI, BADI, RFCs  • Design criteria and test cases for unit testing; perform unit testing and document results.  • Provide technical support to functional consultants.  • Develop technical design, follow defined process for timely completion of high-quality  deliverables.  • Train junior members and ensure their developments meet require test and quality standards  • Understand project plans, support requirements and estimate for assigned work.  • Ensure timely and high-quality delivery of assigned developments.  Your profile  • 5+ years of Advanced ABAP, ODATA & Portal development  • S4 HANA Development with CDS & AMDP  • ODATA & Restful API interfaces  • Must know tools - Solution Manager & Eclipse  • Advance ABAP development in integration area  • Good knowledge SAP logistic module  • Working knowledge of RFCs & Fiori application  • Preferable immediate Joiner or Notice period with less than one month  • Job Location : Mumbai - Thane
      • noida
      • permanent
      Job Description - System Engineer Experience: 5-9 yearsAX 2012 AdministrationInstallation & Configuration of all AX 2012 componentsManagement Reporter Installation, Configuration, and TroubleshootingInstallation of AX HotfixesKnowledge of AX 2012 system ArchitectureVSTS or TFS configuration for AX 2012AX2012 Model store code promotionsCode merge conflicts and import of XPO'SBatch jobs Setup and TroubleshootingEnterprise Portal Installation, Configuration, and TroubleshootingWarehouse mobile Device Installation, Configuration, and TroubleshootingUser Administration in AX 2012 D365FO AdministrationLCS Onboarding, configuration and AdministrationDocument Routing Agent Setup and configurationBatch jobs Setup and TroubleshootingSMTP configuration and administration in D365 for E-mailsWarehouse mobile Device Installation, Configuration, and TroubleshootingUser Administration in D365Deploying DEV or other environmentsConfiguring DEV environments and release to DevelopersTroubleshoot DEV environment-related issues if any.Package Deployment to all the D365 environments via LCS and manually, if needed.Code merge between Branches and resolve code conflicts if any.Environmental issues if any.·    Coordinate and perform database refreshes·    Assist to maintain, and test system configurations and workflows·    Manage and maintain system integrations to other internal and external systems·    Assist to maintain software licenses, user access and security roles·    Provide as needed support for troubleshooting and remediation of technical issues·    Manage and coordinate with Microsoft through to resolution raised system issues·    Performance issues troubleshooting – Trace parser, Analysis of SQL Long running queries and recommend the scope of tuning queries. Required qualifications:Bachelor’s Degree with System Engineering experience.Microsoft Dynamics AX or D365 F&O Implementation and Support experienceAbility to provide technical support; troubleshoo
      Job Description - System Engineer Experience: 5-9 yearsAX 2012 AdministrationInstallation & Configuration of all AX 2012 componentsManagement Reporter Installation, Configuration, and TroubleshootingInstallation of AX HotfixesKnowledge of AX 2012 system ArchitectureVSTS or TFS configuration for AX 2012AX2012 Model store code promotionsCode merge conflicts and import of XPO'SBatch jobs Setup and TroubleshootingEnterprise Portal Installation, Configuration, and TroubleshootingWarehouse mobile Device Installation, Configuration, and TroubleshootingUser Administration in AX 2012 D365FO AdministrationLCS Onboarding, configuration and AdministrationDocument Routing Agent Setup and configurationBatch jobs Setup and TroubleshootingSMTP configuration and administration in D365 for E-mailsWarehouse mobile Device Installation, Configuration, and TroubleshootingUser Administration in D365Deploying DEV or other environmentsConfiguring DEV environments and release to DevelopersTroubleshoot DEV environment-related issues if any.Package Deployment to all the D365 environments via LCS and manually, if needed.Code merge between Branches and resolve code conflicts if any.Environmental issues if any.·    Coordinate and perform database refreshes·    Assist to maintain, and test system configurations and workflows·    Manage and maintain system integrations to other internal and external systems·    Assist to maintain software licenses, user access and security roles·    Provide as needed support for troubleshooting and remediation of technical issues·    Manage and coordinate with Microsoft through to resolution raised system issues·    Performance issues troubleshooting – Trace parser, Analysis of SQL Long running queries and recommend the scope of tuning queries. Required qualifications:Bachelor’s Degree with System Engineering experience.Microsoft Dynamics AX or D365 F&O Implementation and Support experienceAbility to provide technical support; troubleshoo
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