- Communication: Communicate with customers about vehicle problems, insurance, and warranty issues
- Estimating costs: Estimate repair costs and time, and provide a written cost estimate
- Customer education: Advise customers on vehicle maintenance and care, and keep them informed about service outcomes
- Customer service: Greet customers, listen to their concerns, and maintain positive relationships
- Technical knowledge: Use technical knowledge to diagnose problems, and consult with mechanics about repairs
- Scheduling: Schedule appointments, vehicle drop-offs, and pick-ups