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3 jobs found in Indore, Madhya Pradesh

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    • indore, madhya pradesh
    • permanent
    Skill set · Deep domain expertise in Voice/ outbound contact centre and operations. · Hands on experience of managing SLAs and KPIs · Excellent inter-personal and people management skills, with an ability to lead the team from the front; should have handled large teams (100+ Agents) · Good Analytical Skills; Expertise in analysing data, creating models using excel and other tools · Excellent Communications skills, both verbal and Non-Verbal. · Eye for detail - Ability to identify potential failure modes · Analytical and problem-solving ability    Desired Skill Sets / Preferred Attributes · Good knowledge of Cross sell/ Recovery / LAP / Credit Card Sales/ Lead generations/ Opportunity conversions. · Experience of handling large team of 100+ members. · Experience of working in tools of CRM.   Work Experience · 10 + years’ experience  · Experience in working in Banking domain preferable · Experience in process improvement preferable in digital platforms  Technical Skills · Understanding of Industry Quality Tools/service metrics · Advance knowledge of MS office and presentation skills  Educational Qualifications: · Bachelor’s Degree. · MBA preferred. 
    Skill set · Deep domain expertise in Voice/ outbound contact centre and operations. · Hands on experience of managing SLAs and KPIs · Excellent inter-personal and people management skills, with an ability to lead the team from the front; should have handled large teams (100+ Agents) · Good Analytical Skills; Expertise in analysing data, creating models using excel and other tools · Excellent Communications skills, both verbal and Non-Verbal. · Eye for detail - Ability to identify potential failure modes · Analytical and problem-solving ability    Desired Skill Sets / Preferred Attributes · Good knowledge of Cross sell/ Recovery / LAP / Credit Card Sales/ Lead generations/ Opportunity conversions. · Experience of handling large team of 100+ members. · Experience of working in tools of CRM.   Work Experience · 10 + years’ experience  · Experience in working in Banking domain preferable · Experience in process improvement preferable in digital platforms  Technical Skills · Understanding of Industry Quality Tools/service metrics · Advance knowledge of MS office and presentation skills  Educational Qualifications: · Bachelor’s Degree. · MBA preferred. 
    • indore, madhya pradesh
    • permanent
    Skill set · Deep domain expertise in Voice/ outbound contact centre and operations. · Hands on experience of managing SLAs and KPIs · Excellent inter-personal and people management skills, with an ability to lead the team from the front; should have handled large teams (100+ Agents) · Good Analytical Skills; Expertise in analysing data, creating models using excel and other tools · Excellent Communications skills, both verbal and Non-Verbal. · Eye for detail - Ability to identify potential failure modes · Analytical and problem-solving ability    Desired Skill Sets / Preferred Attributes · Good knowledge of Cross sell/ Recovery / LAP / Credit Card Sales/ Lead generations/ Opportunity conversions. · Experience of handling large team of 100+ members. · Experience of working in tools of CRM.   Work Experience · 10 + years’ experience  · Experience in working in Banking domain preferable · Experience in process improvement preferable in digital platforms  Technical Skills · Understanding of Industry Quality Tools/service metrics · Advance knowledge of MS office and presentation skills  Educational Qualifications: · Bachelor’s Degree. · MBA preferred. 
    Skill set · Deep domain expertise in Voice/ outbound contact centre and operations. · Hands on experience of managing SLAs and KPIs · Excellent inter-personal and people management skills, with an ability to lead the team from the front; should have handled large teams (100+ Agents) · Good Analytical Skills; Expertise in analysing data, creating models using excel and other tools · Excellent Communications skills, both verbal and Non-Verbal. · Eye for detail - Ability to identify potential failure modes · Analytical and problem-solving ability    Desired Skill Sets / Preferred Attributes · Good knowledge of Cross sell/ Recovery / LAP / Credit Card Sales/ Lead generations/ Opportunity conversions. · Experience of handling large team of 100+ members. · Experience of working in tools of CRM.   Work Experience · 10 + years’ experience  · Experience in working in Banking domain preferable · Experience in process improvement preferable in digital platforms  Technical Skills · Understanding of Industry Quality Tools/service metrics · Advance knowledge of MS office and presentation skills  Educational Qualifications: · Bachelor’s Degree. · MBA preferred. 
    • indore, madhya pradesh
    • permanent
    Skill set · Deep domain expertise in Voice/ outbound contact centre and operations. · Hands on experience of managing SLAs and KPIs · Excellent inter-personal and people management skills, with an ability to lead the team from the front; should have handled large teams (100+ Agents) · Good Analytical Skills; Expertise in analysing data, creating models using excel and other tools · Excellent Communications skills, both verbal and Non-Verbal. · Eye for detail - Ability to identify potential failure modes · Analytical and problem-solving ability    Desired Skill Sets / Preferred Attributes · Good knowledge of Cross sell/ Recovery / LAP / Credit Card Sales/ Lead generations/ Opportunity conversions. · Experience of handling large team of 100+ members. · Experience of working in tools of CRM.   Work Experience · 10 + years’ experience  · Experience in working in Banking domain preferable · Experience in process improvement preferable in digital platforms  Technical Skills · Understanding of Industry Quality Tools/service metrics · Advance knowledge of MS office and presentation skills  Educational Qualifications: · Bachelor’s Degree. · MBA preferred. 
    Skill set · Deep domain expertise in Voice/ outbound contact centre and operations. · Hands on experience of managing SLAs and KPIs · Excellent inter-personal and people management skills, with an ability to lead the team from the front; should have handled large teams (100+ Agents) · Good Analytical Skills; Expertise in analysing data, creating models using excel and other tools · Excellent Communications skills, both verbal and Non-Verbal. · Eye for detail - Ability to identify potential failure modes · Analytical and problem-solving ability    Desired Skill Sets / Preferred Attributes · Good knowledge of Cross sell/ Recovery / LAP / Credit Card Sales/ Lead generations/ Opportunity conversions. · Experience of handling large team of 100+ members. · Experience of working in tools of CRM.   Work Experience · 10 + years’ experience  · Experience in working in Banking domain preferable · Experience in process improvement preferable in digital platforms  Technical Skills · Understanding of Industry Quality Tools/service metrics · Advance knowledge of MS office and presentation skills  Educational Qualifications: · Bachelor’s Degree. · MBA preferred. 

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