- S.No.PerspectivePerspectiveWeightagePerformanceObjectivePerformance MeasureAction Plan1CUSTOMER30%NEW CUSTOMER ACQUISITIONChange in customer mixDevelop BTL Plan/ StrategyDevelop local marketintelligenceNumber and ROI of Corporate/ SME ActivationsPlanning and executing specific corporate activationsCUSTOMER EXPERIENCECustomer experience via customer feedbackBuild customer experience culture at stores via regular inputs. For e.g. Layout, VM, Look and Feel,S.No.PerspectivePerspectiveWeightagePerformanceObjectivePerformance MeasureAction Plan1CUSTOMER30%NEW CUSTOMER ACQUISITIONChange in customer mixDevelop BTL Plan/ StrategyDevelop local marketintelligenceNumber and ROI of Corporate/ SME ActivationsPlanning and executing specific corporate activationsCUSTOMER EXPERIENCECustomer experience via customer feedbackBuild customer experience culture at stores via regular inputs. For e.g. Layout, VM, Look and Feel,
