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9 jobs found in Lucknow

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    • lucknow, uttar pradesh
    • permanent
    Purpose: Management of Terminal electrical & civil system as per standard, in a pro-active manner to ensure the safe and efficient operations of airport. Responsibilities:Operations & Regulatory Monitor and ensure the efficient operation andmaintenance of Terminal electrical & civil systemsthrough interaction with the AOCC, ATC, DGCA,MOCA, CISF etc. Regulatory Compliance Assurance for Terminalelectrical & civil systems in real time Compliance of Safety Regulation on the Terminalof ADANI AIRPORTS as directed in variouscirculars Effective monitoring of Operation & maintenanceof UPS, Lights, VIP lounges, washrooms, ACs,and other E&M equipment installed. Preparation and compliance of SOPs forTerminal related electrical works Preparation of BOQ for projects and ensure thetimely completion of project Proper ensure of work permit and safe working ofagencies working under various department Resource Management Effective management of the Terminal Resourcesthrough real time coordination with Internal andexternal stakeholders Ensure the availability of all the critical electricalresources as per the standards laid down by theregulatory authority Safety & Emergency Implements various Contingency plans forOperational Exigencies as mandated in theAerodrome Emergency Plan of ADANIAIRPORTS/ as per regulatory requirements Ensure the on time communication of anysignificant event on the airside to the respectivestakeholders Respond to all aerodrome emergency situationsand participate in all drills to ensure preparednessat all times. Qualification & Experience: B.E./ B.Tech in Electrical EngineeringRelevant training in electrical systems, from recognized Institutes will beadded an advantageMinimum 12 Years of experience in s electrical items Knowledge of Terminal systems will be added as advantage etc.
    Purpose: Management of Terminal electrical & civil system as per standard, in a pro-active manner to ensure the safe and efficient operations of airport. Responsibilities:Operations & Regulatory Monitor and ensure the efficient operation andmaintenance of Terminal electrical & civil systemsthrough interaction with the AOCC, ATC, DGCA,MOCA, CISF etc. Regulatory Compliance Assurance for Terminalelectrical & civil systems in real time Compliance of Safety Regulation on the Terminalof ADANI AIRPORTS as directed in variouscirculars Effective monitoring of Operation & maintenanceof UPS, Lights, VIP lounges, washrooms, ACs,and other E&M equipment installed. Preparation and compliance of SOPs forTerminal related electrical works Preparation of BOQ for projects and ensure thetimely completion of project Proper ensure of work permit and safe working ofagencies working under various department Resource Management Effective management of the Terminal Resourcesthrough real time coordination with Internal andexternal stakeholders Ensure the availability of all the critical electricalresources as per the standards laid down by theregulatory authority Safety & Emergency Implements various Contingency plans forOperational Exigencies as mandated in theAerodrome Emergency Plan of ADANIAIRPORTS/ as per regulatory requirements Ensure the on time communication of anysignificant event on the airside to the respectivestakeholders Respond to all aerodrome emergency situationsand participate in all drills to ensure preparednessat all times. Qualification & Experience: B.E./ B.Tech in Electrical EngineeringRelevant training in electrical systems, from recognized Institutes will beadded an advantageMinimum 12 Years of experience in s electrical items Knowledge of Terminal systems will be added as advantage etc.
    • lucknow, uttar pradesh
    • permanent
    Purpose: The incumbent shall support asset TC function in procurement and contracts at asset level Responsibilities:PR review, identify the requirement and action the sameCoordinate with respective technical team for understanding and collecting details related to requirementsConsolidation of common requirements following to review of PRPreparation of inquiry / Tender Documents as per inputs from Engineering Department and floating the same to the prequalified bidders.Coordination end user for vendor query resolution and response to vendorsComparative preparation rates, terms and conditionsPreparation of NFAPreparation of LOA/PO after NFA approvalEDUCATIONAL QUALIFICATIONS & EXPERIENCE:BE/B.Tech/ME/M.Tech in Civil (Must be full time course)5-8 years of total experience in functional role, having experience of working majorly for civil related estimation and procurement for building and road works.Also have understanding of miscellaneous procurement of electrical, mechanical or sundry items. Experience of working in SAP/ERP system.
    Purpose: The incumbent shall support asset TC function in procurement and contracts at asset level Responsibilities:PR review, identify the requirement and action the sameCoordinate with respective technical team for understanding and collecting details related to requirementsConsolidation of common requirements following to review of PRPreparation of inquiry / Tender Documents as per inputs from Engineering Department and floating the same to the prequalified bidders.Coordination end user for vendor query resolution and response to vendorsComparative preparation rates, terms and conditionsPreparation of NFAPreparation of LOA/PO after NFA approvalEDUCATIONAL QUALIFICATIONS & EXPERIENCE:BE/B.Tech/ME/M.Tech in Civil (Must be full time course)5-8 years of total experience in functional role, having experience of working majorly for civil related estimation and procurement for building and road works.Also have understanding of miscellaneous procurement of electrical, mechanical or sundry items. Experience of working in SAP/ERP system.
    • lucknow, uttar pradesh
    • permanent
    Purpose: The incumbent shall support asset TC function in procurement and contracts at asset level Responsibilities:PR review, identify the requirement and action the sameCoordinate with respective technical team for understanding and collecting details related to requirementsConsolidation of common requirements following to review of PRPreparation of inquiry / Tender Documents as per inputs from Engineering Department and floating the same to the prequalified bidders.Coordination end user for vendor query resolution and response to vendorsComparative preparation rates, terms and conditionsPreparation of NFAPreparation of LOA/PO after NFA approvalEDUCATIONAL QUALIFICATIONS & EXPERIENCE:BE/B.Tech/ME/M.Tech in Civil (Must be full time course)5-8 years of total experience in functional role, having experience of working majorly for civil related estimation and procurement for building and road works.Also have understanding of miscellaneous procurement of electrical, mechanical or sundry items. Experience of working in SAP/ERP system.
    Purpose: The incumbent shall support asset TC function in procurement and contracts at asset level Responsibilities:PR review, identify the requirement and action the sameCoordinate with respective technical team for understanding and collecting details related to requirementsConsolidation of common requirements following to review of PRPreparation of inquiry / Tender Documents as per inputs from Engineering Department and floating the same to the prequalified bidders.Coordination end user for vendor query resolution and response to vendorsComparative preparation rates, terms and conditionsPreparation of NFAPreparation of LOA/PO after NFA approvalEDUCATIONAL QUALIFICATIONS & EXPERIENCE:BE/B.Tech/ME/M.Tech in Civil (Must be full time course)5-8 years of total experience in functional role, having experience of working majorly for civil related estimation and procurement for building and road works.Also have understanding of miscellaneous procurement of electrical, mechanical or sundry items. Experience of working in SAP/ERP system.
    • lucknow, uttar pradesh
    • permanent
    Position - Manager-Analytics, Airline MarketingLocation: Ahmedabad Job Purpose: Route and Frequency Development and route economics for airline conversion Responsibilities:Analyze trends and develop route level forecast specific to individual airlines’ required focus for Adani Airports. Develop near month intervention matrix based on recently seen trendsDevelop route profitability models including traffic forecast, revenue optimization and costIdentify new frequency and route opportunitiesDevelop revenue expectation models for various airline network strategy transformationLiaison with the airlines for setup requirements including payment issueEducation and Experience:Graduate / MBAFunctional Experience of 5 to 8 years in Airlines/Airports
    Position - Manager-Analytics, Airline MarketingLocation: Ahmedabad Job Purpose: Route and Frequency Development and route economics for airline conversion Responsibilities:Analyze trends and develop route level forecast specific to individual airlines’ required focus for Adani Airports. Develop near month intervention matrix based on recently seen trendsDevelop route profitability models including traffic forecast, revenue optimization and costIdentify new frequency and route opportunitiesDevelop revenue expectation models for various airline network strategy transformationLiaison with the airlines for setup requirements including payment issueEducation and Experience:Graduate / MBAFunctional Experience of 5 to 8 years in Airlines/Airports
    • lucknow, uttar pradesh
    • permanent
    Purpose: Management of Airside electrical system & Nav Aids as per DGCA and CAR compliance, in a pro-active manner to ensure the safe and efficient operations of airport. Responsibilities: Operations & RegulatoryMonitor and ensure the efficient operation and maintenance of Airside electrical systems & NAV AIDS through interaction with the Apron control, ATC, DGCA, MOCA, CISF etc.Regulatory Compliance Assurance for airside electrical systems, Radar, Nav aids in real timeCompliance of Airside Safety Regulation on the Airside of ADANI AIRPORTS as directed in various DGCA circularsEffective monitoring of Operation & maintenance of High Mast, panels of CCRs, DGs, UPS etc.Preparation and compliance of SOPs for airside electrical works and Nav AidsPreparation of BOQ for projects and ensure the timely completion of projectResource ManagementEffective management of the Airside Resources through real time coordination with Internal and external stakeholdersEnsure the availability of all the critical electrical resources as per the standards laid down by the regulatory authoritySafety & EmergencyImplements various Contingency plans for Operational Exigencies as mandated in the Aerodrome Emergency Plan as per regulatory requirementsEnsure the on time communication of any significant event on the airside to the respective stakeholdersRespond to all aerodrome emergency situations and participate in all drills to ensure preparedness at all times.Education and Experience:B.E./ B.Tech in Electrical EngineeringRelevant training in electrical systems, Annex-14 etc from recognized Institutes will be added an advantageMinimum 5 Years of experience in AGL CAT IIIB systemsKnowledge of CCRs, ASD, ILCMS, Photometric test etc.Good Driving Skills with a valid driving license
    Purpose: Management of Airside electrical system & Nav Aids as per DGCA and CAR compliance, in a pro-active manner to ensure the safe and efficient operations of airport. Responsibilities: Operations & RegulatoryMonitor and ensure the efficient operation and maintenance of Airside electrical systems & NAV AIDS through interaction with the Apron control, ATC, DGCA, MOCA, CISF etc.Regulatory Compliance Assurance for airside electrical systems, Radar, Nav aids in real timeCompliance of Airside Safety Regulation on the Airside of ADANI AIRPORTS as directed in various DGCA circularsEffective monitoring of Operation & maintenance of High Mast, panels of CCRs, DGs, UPS etc.Preparation and compliance of SOPs for airside electrical works and Nav AidsPreparation of BOQ for projects and ensure the timely completion of projectResource ManagementEffective management of the Airside Resources through real time coordination with Internal and external stakeholdersEnsure the availability of all the critical electrical resources as per the standards laid down by the regulatory authoritySafety & EmergencyImplements various Contingency plans for Operational Exigencies as mandated in the Aerodrome Emergency Plan as per regulatory requirementsEnsure the on time communication of any significant event on the airside to the respective stakeholdersRespond to all aerodrome emergency situations and participate in all drills to ensure preparedness at all times.Education and Experience:B.E./ B.Tech in Electrical EngineeringRelevant training in electrical systems, Annex-14 etc from recognized Institutes will be added an advantageMinimum 5 Years of experience in AGL CAT IIIB systemsKnowledge of CCRs, ASD, ILCMS, Photometric test etc.Good Driving Skills with a valid driving license
    • lucknow, uttar pradesh
    • permanent
    Purpose: Management of Airside electrical system & Nav Aids as per DGCA and CAR compliance, in a pro-active manner to ensure the safe and efficient operations of airport. Responsibilities: Operations & RegulatoryMonitor and ensure the efficient operation and maintenance of Airside electrical systems & NAV AIDS through interaction with the Apron control, ATC, DGCA, MOCA, CISF etc.Regulatory Compliance Assurance for airside electrical systems, Radar, Nav aids in real timeCompliance of Airside Safety Regulation on the Airside of ADANI AIRPORTS as directed in various DGCA circularsEffective monitoring of Operation & maintenance of High Mast, panels of CCRs, DGs, UPS etc.Preparation and compliance of SOPs for airside electrical works and Nav AidsPreparation of BOQ for projects and ensure the timely completion of projectResource ManagementEffective management of the Airside Resources through real time coordination with Internal and external stakeholdersEnsure the availability of all the critical electrical resources as per the standards laid down by the regulatory authoritySafety & EmergencyImplements various Contingency plans for Operational Exigencies as mandated in the Aerodrome Emergency Plan as per regulatory requirementsEnsure the on time communication of any significant event on the airside to the respective stakeholdersRespond to all aerodrome emergency situations and participate in all drills to ensure preparedness at all times.Education and Experience:B.E./ B.Tech in Electrical EngineeringRelevant training in electrical systems, Annex-14 etc from recognized Institutes will be added an advantageMinimum 12 Years of experience in s electrical systemsKnowledge of Airside systems will be added as advantage etc.
    Purpose: Management of Airside electrical system & Nav Aids as per DGCA and CAR compliance, in a pro-active manner to ensure the safe and efficient operations of airport. Responsibilities: Operations & RegulatoryMonitor and ensure the efficient operation and maintenance of Airside electrical systems & NAV AIDS through interaction with the Apron control, ATC, DGCA, MOCA, CISF etc.Regulatory Compliance Assurance for airside electrical systems, Radar, Nav aids in real timeCompliance of Airside Safety Regulation on the Airside of ADANI AIRPORTS as directed in various DGCA circularsEffective monitoring of Operation & maintenance of High Mast, panels of CCRs, DGs, UPS etc.Preparation and compliance of SOPs for airside electrical works and Nav AidsPreparation of BOQ for projects and ensure the timely completion of projectResource ManagementEffective management of the Airside Resources through real time coordination with Internal and external stakeholdersEnsure the availability of all the critical electrical resources as per the standards laid down by the regulatory authoritySafety & EmergencyImplements various Contingency plans for Operational Exigencies as mandated in the Aerodrome Emergency Plan as per regulatory requirementsEnsure the on time communication of any significant event on the airside to the respective stakeholdersRespond to all aerodrome emergency situations and participate in all drills to ensure preparedness at all times.Education and Experience:B.E./ B.Tech in Electrical EngineeringRelevant training in electrical systems, Annex-14 etc from recognized Institutes will be added an advantageMinimum 12 Years of experience in s electrical systemsKnowledge of Airside systems will be added as advantage etc.
    • lucknow, uttar pradesh
    • permanent
    Purpose: Management of Pavement system and other civil works in airside as per DGCA and CAR compliance, in a pro-active manner to ensure the safe and efficient operations of airport Key Responsibilities: Operations & RegulatoryMonitor and ensure the efficient operation and maintenance of Airside civil area through interaction with the Apron control, ATC, DGCA, MOCA, CISF etc.Regulatory Compliance Assurance for pavement and other civil areas in real timeCompliance of Airside Safety Regulation on the Airside of ADANI AIRPORTS as directed in various DGCA circularsEffective monitoring of Runway friction testing, rubber removal, paint removal and grass cutting activities as per DGCA and CAR compliancesPreparation and compliance of SOPs for rigid and flexible pavement and other airside civil worksPreparation of BOQ for projects related to Airside civil works and ensure the timely completion of projectResource ManagementEffective management of the Airside Resources through real time coordination with Internal and external stakeholdersEnsure the availability of all the critical civil resources as per the standards laid down by the regulatory authoritySafety & EmergencyImplements various Contingency plans for Operational Exigencies as mandated in the Aerodrome Emergency Plan of ADANI AIRPORTS/ as per regulatory requirementsEnsure the on time communication of any significant event on the airside to the respective stakeholdersRespond to all aerodrome emergency situations and participate in all drills to ensure preparedness at all times.EDUCATIONAL QUALIFICATIONS:B.E./ B.Tech in Civil EngineeringRelevant training in Pavement, Annex-14 etc from recognized Institutes will be added advantage RELEVANT EXPERIENCE:Minimum 12 Years of experience in pavement maintenance and airside civil works at International AirportKnowledge of flexible and rigid pavement, PCN test, CBR value, etc.Good Driving Skills with a valid driving license
    Purpose: Management of Pavement system and other civil works in airside as per DGCA and CAR compliance, in a pro-active manner to ensure the safe and efficient operations of airport Key Responsibilities: Operations & RegulatoryMonitor and ensure the efficient operation and maintenance of Airside civil area through interaction with the Apron control, ATC, DGCA, MOCA, CISF etc.Regulatory Compliance Assurance for pavement and other civil areas in real timeCompliance of Airside Safety Regulation on the Airside of ADANI AIRPORTS as directed in various DGCA circularsEffective monitoring of Runway friction testing, rubber removal, paint removal and grass cutting activities as per DGCA and CAR compliancesPreparation and compliance of SOPs for rigid and flexible pavement and other airside civil worksPreparation of BOQ for projects related to Airside civil works and ensure the timely completion of projectResource ManagementEffective management of the Airside Resources through real time coordination with Internal and external stakeholdersEnsure the availability of all the critical civil resources as per the standards laid down by the regulatory authoritySafety & EmergencyImplements various Contingency plans for Operational Exigencies as mandated in the Aerodrome Emergency Plan of ADANI AIRPORTS/ as per regulatory requirementsEnsure the on time communication of any significant event on the airside to the respective stakeholdersRespond to all aerodrome emergency situations and participate in all drills to ensure preparedness at all times.EDUCATIONAL QUALIFICATIONS:B.E./ B.Tech in Civil EngineeringRelevant training in Pavement, Annex-14 etc from recognized Institutes will be added advantage RELEVANT EXPERIENCE:Minimum 12 Years of experience in pavement maintenance and airside civil works at International AirportKnowledge of flexible and rigid pavement, PCN test, CBR value, etc.Good Driving Skills with a valid driving license
    • lucknow, uttar pradesh
    • permanent
     Job Purpose (1-2 line high level summary of why does the position exist and what value it adds to the organization)Non Aero area is substantial and commercial team is working on the overall development of Land Monetization along with Master Planning team of Projects. The coordination between all stakeholders as well as to meet all the demands of the development one senior person is required. Accountabilities and KPIs (8-10 key activities / decisions for which this role is accountable )No.Key AccountabilitiesKey Performance Indicators1Overall infra and city development knowledge is required with hand on experience in infrastructure, buildings, malls etc. Entire landside development2Infrastructure back ground with sound knowledge of civil work involved as per town planning and master planning is desirableNon aero development 3Basic knowledge of development such as setback, CFO compliances , Power supply and the local guidelines as per GOIBasic Local laws laid by GOI 4The basic three essential keys of Project cost, Quality and timeProject delivery as per schedule5Overall knowledge of BOQ, Contract conditions, Planning and Scheduling, project implementation etc.All aspects of the projects from inception to handover6Should be in senior position in a present job experience is preferred Should Liaise with all stake holder understanding their requirements and taking conscience decision as per company guidelines     Competencies Competencies Proficiency Level (1-4)A.  Behavioural CompetenciesStrategic OrientationConnect the dots, visualize the big picture, and recognize long term implications of today’s actions while making decisionsUnderstand organization dynamics / industry trends / financial data and translates this knowledge to articulate business strategiesIntegrate the interests of the environment, society and communities in one’s actions, decisions and business strategies4Entrepreneurial  Mind-SetTake initiative to spot medium and short term business opportunities and capitalize on them by taking actions with speed and agilityBe comfortable in ambiguous situations, present oneself with conviction and poise, and recover from setbacks with increased energy4Stake Holder PartneringCultivate and leverage formal and informal networks and enduring relationships with stakeholders through respect, trust, and empathyBuild strong relationships with existing and potential customers, discover customer needs, take ownership for customer issues and strive to deliver superior customer experience by taking continuous feedback4Outcome OrientationExecute tasks efficiently and safely through effective time management, planning, process efficiency and product/service qualityAnalytically review risks / problems/ issues by assessing their potential impact and developing robust contingency plansAct as a custodian of the organization by taking complete ownership of goals / desired outcomes4Transformation Mind-SetContinuously update one’s knowledge and skills in line with changing business dynamics and operating mechanisms, and apply the learning to perform in new or changing contextsChallenge status quo, create a business case for change, align stakeholders and manage challenges of an uncertain environment3Innovation FocusLeverage technology to win in the marketBuild an agile organization (i.e. fluid structure, nimble processes) which responds rapidly to business challenges and market demands3Team OrientationInspire a common vision by fostering teamwork, participate actively in the accomplishment of team objectives, and lead from the front by ‘walking the talk’ Encourage differences in opinion and deal appropriately with conflict4Employee DevelopmentUnlock and channel the potential of employees, provide timely feedback, address performance issues, and actively sponsor their developmentBuild a work environment where high performance and meritocracy are valued3 B. Role-specific Competencies (4-8 most crucial)Flair of Coordination and leadership is desirable4Should be result oriented and should take independent charge for the development4Should be confident of the guidelines, prevailing laws and principles laid by company4Liaise with all stake holders for smooth delivery4 Experience & Educational RequirementsEDUCATIONAL QUALIFICATIONS:(degree, training, or certification required)Bachelor in Engineering from recognized university. Certification course in specialization of Project management added advantage. RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required)18 to 20 years of experience in Mix use development such as Malls, Infra network of road along with SWD,Power supply, Duct bank, hotels ,hospitals etc.
     Job Purpose (1-2 line high level summary of why does the position exist and what value it adds to the organization)Non Aero area is substantial and commercial team is working on the overall development of Land Monetization along with Master Planning team of Projects. The coordination between all stakeholders as well as to meet all the demands of the development one senior person is required. Accountabilities and KPIs (8-10 key activities / decisions for which this role is accountable )No.Key AccountabilitiesKey Performance Indicators1Overall infra and city development knowledge is required with hand on experience in infrastructure, buildings, malls etc. Entire landside development2Infrastructure back ground with sound knowledge of civil work involved as per town planning and master planning is desirableNon aero development 3Basic knowledge of development such as setback, CFO compliances , Power supply and the local guidelines as per GOIBasic Local laws laid by GOI 4The basic three essential keys of Project cost, Quality and timeProject delivery as per schedule5Overall knowledge of BOQ, Contract conditions, Planning and Scheduling, project implementation etc.All aspects of the projects from inception to handover6Should be in senior position in a present job experience is preferred Should Liaise with all stake holder understanding their requirements and taking conscience decision as per company guidelines     Competencies Competencies Proficiency Level (1-4)A.  Behavioural CompetenciesStrategic OrientationConnect the dots, visualize the big picture, and recognize long term implications of today’s actions while making decisionsUnderstand organization dynamics / industry trends / financial data and translates this knowledge to articulate business strategiesIntegrate the interests of the environment, society and communities in one’s actions, decisions and business strategies4Entrepreneurial  Mind-SetTake initiative to spot medium and short term business opportunities and capitalize on them by taking actions with speed and agilityBe comfortable in ambiguous situations, present oneself with conviction and poise, and recover from setbacks with increased energy4Stake Holder PartneringCultivate and leverage formal and informal networks and enduring relationships with stakeholders through respect, trust, and empathyBuild strong relationships with existing and potential customers, discover customer needs, take ownership for customer issues and strive to deliver superior customer experience by taking continuous feedback4Outcome OrientationExecute tasks efficiently and safely through effective time management, planning, process efficiency and product/service qualityAnalytically review risks / problems/ issues by assessing their potential impact and developing robust contingency plansAct as a custodian of the organization by taking complete ownership of goals / desired outcomes4Transformation Mind-SetContinuously update one’s knowledge and skills in line with changing business dynamics and operating mechanisms, and apply the learning to perform in new or changing contextsChallenge status quo, create a business case for change, align stakeholders and manage challenges of an uncertain environment3Innovation FocusLeverage technology to win in the marketBuild an agile organization (i.e. fluid structure, nimble processes) which responds rapidly to business challenges and market demands3Team OrientationInspire a common vision by fostering teamwork, participate actively in the accomplishment of team objectives, and lead from the front by ‘walking the talk’ Encourage differences in opinion and deal appropriately with conflict4Employee DevelopmentUnlock and channel the potential of employees, provide timely feedback, address performance issues, and actively sponsor their developmentBuild a work environment where high performance and meritocracy are valued3 B. Role-specific Competencies (4-8 most crucial)Flair of Coordination and leadership is desirable4Should be result oriented and should take independent charge for the development4Should be confident of the guidelines, prevailing laws and principles laid by company4Liaise with all stake holders for smooth delivery4 Experience & Educational RequirementsEDUCATIONAL QUALIFICATIONS:(degree, training, or certification required)Bachelor in Engineering from recognized university. Certification course in specialization of Project management added advantage. RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required)18 to 20 years of experience in Mix use development such as Malls, Infra network of road along with SWD,Power supply, Duct bank, hotels ,hospitals etc.
    • lucknow, uttar pradesh
    • permanent
    Position: Duty ManagerLocation: Lucknow Responsibilities: Responsible for the business interests and day-to-day operational performance of the Customer Services Department, ensuring consistent delivery of high-performance standards within the constraints of the service level agreement of customer airlines.Plan- Ensures all required resources are assigned on flights according to the passenger profiles and the SLAs to maintain and enhance passenger’s satisfaction and safe operation  - Ensure that customer service standards and procedures comply with individual airline's requirements and adhere to agreed contractual obligations. - Benchmark, set and review on a continuous basis, service standards for customer service to meet on-going business demands and changing customer requirements. Establish comprehensive measurements to monitor and analyse performance standards, initiating corrective action where required to facilitate greater process efficiencies and customer satisfaction. - Communicates with airline personnel to ensure all requirements are met as per the agreed SLAs and company standards  - Review the bookings schedule and ensures that the resource plan is aligned to the work demand. - Health and safety awareness Execute- Coordinates between team, airline and concerned departments in case of any disruption or irregularity to mitigate any impact on customer and operations   - Maintain quality service by enforcing quality and customer service standards, analysing and resolving quality and customer service problems, identifying trends, recommending system improvements  - Responsible for day-to-day operation of lost luggage department  - In conjunction with key stakeholders ensure staff are trained and equipped with the resources needed to carry out their duties to the minimum requirements of Our Airport Operations and customer airlines. Maintain proficiencies through a program of refresher training and audit  - Investigation of any safety critical incidents, in accordance with Company Integrated Management System supporting in the resolution of safety deficiencies. Active risk management of all areas of responsibility. - Maintain the safe and secured work environment for staff at area of responsibility by ensuring that they consistently apply the company Safety Policy and Security Standards - Ensure to report any hazards, injuries, ill-health or near miss to your supervisor or employer. - Cooperate with your employer when they require something to be done for health and safety at the workplace.
    Position: Duty ManagerLocation: Lucknow Responsibilities: Responsible for the business interests and day-to-day operational performance of the Customer Services Department, ensuring consistent delivery of high-performance standards within the constraints of the service level agreement of customer airlines.Plan- Ensures all required resources are assigned on flights according to the passenger profiles and the SLAs to maintain and enhance passenger’s satisfaction and safe operation  - Ensure that customer service standards and procedures comply with individual airline's requirements and adhere to agreed contractual obligations. - Benchmark, set and review on a continuous basis, service standards for customer service to meet on-going business demands and changing customer requirements. Establish comprehensive measurements to monitor and analyse performance standards, initiating corrective action where required to facilitate greater process efficiencies and customer satisfaction. - Communicates with airline personnel to ensure all requirements are met as per the agreed SLAs and company standards  - Review the bookings schedule and ensures that the resource plan is aligned to the work demand. - Health and safety awareness Execute- Coordinates between team, airline and concerned departments in case of any disruption or irregularity to mitigate any impact on customer and operations   - Maintain quality service by enforcing quality and customer service standards, analysing and resolving quality and customer service problems, identifying trends, recommending system improvements  - Responsible for day-to-day operation of lost luggage department  - In conjunction with key stakeholders ensure staff are trained and equipped with the resources needed to carry out their duties to the minimum requirements of Our Airport Operations and customer airlines. Maintain proficiencies through a program of refresher training and audit  - Investigation of any safety critical incidents, in accordance with Company Integrated Management System supporting in the resolution of safety deficiencies. Active risk management of all areas of responsibility. - Maintain the safe and secured work environment for staff at area of responsibility by ensuring that they consistently apply the company Safety Policy and Security Standards - Ensure to report any hazards, injuries, ill-health or near miss to your supervisor or employer. - Cooperate with your employer when they require something to be done for health and safety at the workplace.

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