Sales Director - MENA
The Company
Comviva is an industry leader for providing digital platforms crafted for telecom operators, banks, financial services organizations, and other enterprises. We provide solutions for BSS, banking and fintech, AI-led marketing automation and messaging platforms, which have been recognized by leading research firms, including Gartner, Forrester, IDC, Frost & Sullivan, ISG, Juniper Research, Rocco Research, amongst others.
Noteworthy among our accolades is the second position in Digital Wallet platforms by Juniper Research and a consistent placement in Gartner's Magic Quadrant for IRCM for three consecutive years. The breadth of recognition extends across several Gartner reports, encompassing Partner Relationship Management, CSP Customer Management, Revenue Monetization, Artificial Intelligence for CSPs, CPaaS, and Digital Commerce.
Forrester has acknowledged Comviva's prowess in Real Time Interaction Management, Cross-Channel Marketing, Loyalty and Rewards, Enterprise Marketing, Customer Analytics, Journey Orchestration, Digital Banking, and Marketplace Development. In the Digital Commerce domain, IDC's flagship Marketscape report has recognized our contributions.
ISG mentions Comviva for our Mobiquity Banking Suite in their ISG Provider Lens report, and Omdia includes us in their Omdia Universe for Digital Banking platforms. Juniper Research and Rocco Research consistently feature Comviva in their competitor leaderboard for key reports covering CPaaS, A2P Messaging, SMS Firewall, mobile money, CDP, and more.
Our commitment to excellence extends beyond technology, as evidenced by multiple awards, including the 'Great Place to Work For' Certification (2019), Top 25 Best Workplaces for Women (2019), Golden Peacock Awards (2023), Times Ascent 'Dream Companies to work for 2023, Brandon Hall HCM Excellence Gold Award (2022), and ASSOCHAM Diversity & Inclusion Excellence Award (2021) in the HR Excellence category.
Comviva's technological innovations have earned international and regional acclaim, with recognition at prestigious awards such as GSMA GLOMO (3 Times Winner), Global Telecoms (GLOTEL) Awards, Frost & Sullivan's "Digital Marketing Company of the Year," AITE Group Digital Wallet Innovation Awards, AfricaCom Awards, World Communication Awards, Juniper Research Future Digital Awards, Asia Communication Awards, Global Telecoms Business Innovation Awards, Golden Peacock Awards for Innovation, Banking Technology Awards, Global Carrier Award, IBS Intelligence Global FinTech Innovation Awards, Global Fintech Awards, Asia Fintech Awards, Emerging Payments Awards, PayTech Awards, and Telecoms World Middle-East Awards.
These accolades stand as a testament to our unwavering commitment to assisting clients in their digital transformation journey, offering cutting-edge technology that empowers end-users with new-age products and services.
Job Description:
Key Responsibilities:
- Revenue Targets : Overall, responsible for ensuring that order booking and other sales target
- Account Management: Build Account Management & Solution selling in the territory;
- Client Relationship: Ensure Customer Satisfaction is high in the account, driving the CSAT target for the entire account by engaging with the client and ensuring highest levels of service from all products of Comviva;
- Business development: create funnel for new products and solutions and close new business
- Collections: Overall, responsibility of ensuring collections and payments in the region;
- Process Compliance: Ensure all processes related to Bid Management, Sales Funnel reporting & tracking, Sales Forecasting etc are adhered to in the region;
Internal stakeholder management : Work collaboratively to drive efficiencies with internal teams of Comviva (Product, Channels and Partners, Delivery organization etc.) and create win-win situations while handling customer engagement on the ground.
Key Competencies Required:
Functional
- Knowledge of Telecom IT/BSS, Analytics, Customer Value, Mobile Payments, VAS.
- Sales and Customer Management skills.
- Experience in creating leads by basic understanding of technical requirements.
- Experience in Account Management with discipline for sales closures.
- Telecom knowledge desirable (Basic awareness for network and IT elements).
- Go-getter and Entrepreneurial.
Education and Experience
- BE / B Tech is essential and an MBA in Marketing is preferable.
- 12 years+ of relevant work experience. People with experience of working with e& (Previously Etisalat) Group and affiliates in the Middle East.
Personal
- Energy and Drive.
- Pleasant persona with good networking ability.
- Ability to collaborate with internal and external stakeholders.
- Strong strategic acumen coupled with execution capability, as the person would be groomed to manage large accounts within the company.
- Excellent communication skills, matured in conduct and command.
- Ability to understand business and number driven.
Excellent communication and presentation skills, verbal and written.