Key Responsibilities:
- Develop and conduct technical training programs for internal staff (sales, customer service, product teams), dealers, OEMs and other customers.
- Create instructional materials, manuals, e-learning content, installation guides, and videos for Greenply Samet products.
- Deliver hands-on product demonstrations and workshops both on-site and remotely.
- Collaborate with the product management and R&D teams to stay updated on new product launches, enhancements, and technical specifications.
- Support trade shows, exhibitions, and technical seminars by conducting live demos and presentations.
- Evaluate training effectiveness through feedback surveys, assessments, and performance metrics.
- Maintain a training calendar and coordinate logistics for sessions across different markets.
- Act as a subject matter expert (SME) on furniture hardware components including mechanical fittings, functional hardware, ergonomic solutions, and smart integration systems.
- Provide technical support and troubleshooting assistance to customers when required.
- Collect market intelligence on real time basis
Requirements:
- Bachelor’s degree in Mechanical Engineering, or a related field. Technical certifications in training or product management are a plus.
- Minimum 3–5 years of experience in a technical training or product support role, preferably in the furniture, cabinetry, or hardware industry.
- Deep knowledge of furniture hardware components (e.g., hinges, slides, lift systems, connectors, etc.)
- Hands-on experience with product installation, technical specifications.
- Ability to travel regionally (up to 30–50%) as needed. Open to travel internationally