Job Description
Manage Multiple Processes
Should have sound knowledge of all F&A verticals i.e. Accounts (AP/AR & Management Accounts), Pay & Bill, Credit Control
Should be able to manage bigger teams (min 40 people team management Experience) and clients independently
Manage manpower requirement in the team/processes (on going as well as future)
Ensuring that team is meeting the SLAs and KPIs of the client
Performing Transition of the new processes successfully
Managing Clients Escalations / concerns and resolve independently
Maintains knowledge of emerging technologies and trends in operations management
Identifying opportunities of process improvements or automation on continuous basis and implement the same
Identifying and discussing opportunities of increasing heads in the team or company (including cross selling)
Managing/Improving Margins for different Processes
Supporting Business Development team in responding to RFP and Solution Designing
Assist Sr. AVP in activities where support is required