commerical demand planner

• POSITION SUMMARY

  Describe the primary purpose and function of this job

  This position is primarily of a Sales coordinator who should have information about products,

  prices, availability, and product uses. This position provides support to customers including, but

  not limited to preparing quotations, processing orders, updating customers on delivery status and

  seeking P.O amendments if any, invoicing, and payment follow up etc. It is the responsibility of

  this position to ensure that inquiries are addressed completely and all transactions necessary to

  support the quote and order fulfilment process meet customer expectations.

• Job Description:

  POSITION SUMMARY

  Describe the primary purpose and function of this job

  This position is primarily of a Sales coordinator who should have information about products,

  prices, availability, and product uses. This position provides support to customers including, but

  not limited to preparing quotations, processing orders, updating customers on delivery status and

  seeking P.O amendments if any, invoicing, and payment follow up etc. It is the responsibility of

  this position to ensure that inquiries are addressed completely and all transactions necessary to

  support the quote and order fulfilment process meet customer expectations.

  KEY ROLES & RESPONSIBILITIES

   Quote preparation accurately using ERP package SAP and MS Excel

   Incoming inquiry handling

   Costing for pricing decisions

   Track quotes / orders of customers

   Processing orders & seek amendments

   Order updates to customers

   Making sure items are ordered as per customer requisitions

   Monitoring production schedules

   Invoicing and dispatch

   Payment follow-up

   Co-ordination with branch offices for sorting commercial issues

   Co-ordination with Swagelok USA office as required

   Grievance handling of customers in line with company Vision, Mission, values & financial

  objectives

   Maintain professional business relationships within target accounts

   Drafting Business Letters

   Statutory documents follow-up

   Assisting sales team in new customer acquisition

   Ensuring adherence to SQS and company's policies

   Record Keeping

  Disclaimer

  The above mentioned roles and responsibilities are intended to describe the general nature and level of

  work being performed by people classified for this Job. They are not to be construed as an exhaustive list

  of all responsibilities, duties, and skills required of personnel so classified. He/she may be required to

  perform duties outside of the above defined responsibilities from time to time, as needed.

   

  CORE COMPETENCIES REQUIRED

  Indicate the observable behaviors that demonstrate the knowledge, skills and abilities that the employee

  should have

  Competencies Behavioral Descriptors

  Communication

   Effectively communicates with all associates, customers and handles

  sensitive information appropriately.

   (Listening, Verbal Fluency): Active listening style that achieves

  understanding and appreciation for others, and expressing oneself in a

  clear and well-articulated fashion appropriate to audience.

   Fluency in English – oral & written

  Teamwork &

  Collaboration

   Ability to work effectively with others to deliver results.

  Interpersonal Skills

   Helps others by addressing their work-related queries.

   Demonstrates empathy and understanding of others situations and

  opinions, building coworker’s trust.

   Proactively considers the impact of actions and decisions on others

  within the department.

  Customer Orientation

   Delivering, anticipating, and maintaining professionalism with customers.

  Job Competency

   Possesses requisite skills and technical ability needed to accomplish job

  responsibilities; seeks to continue developing new competencies to adapt

  to a changing environment.

   Meet job goals and objectives.

   Seeks to achieve results which are in the best interest of the

  organisation.

   Delivers high quality results accurately on time.

  EDUCATION, PROFESSIONAL QUALIFICATION, EXPERIENCE & SKILLS

  Education, Professional Qualification: Post graduate / Graduate in Commerce.

  Experience: 2 - 3 Years in Commercial / Accounting domain

  Skills: Computer proficiency in MS Office packages including Word, Excel, Power Point and Outlook

  is a key requirement for the job. Advanced excel & SAP proficiency will be added advantage.

experience